Dynamic 2nd‑Shift Customer Care Specialist – After‑Hours Logistics & Freight Brokerage Operations with Real‑Time Shipment Monitoring, Remote‑Friendly Support, and Career Advancement at brighthush

About brighthush

brighthush is a global leader in logistics and freight brokerage, pioneering a new era where technology and human expertise intersect to create a seamless flow of goods across continents. Leveraging AI‑driven routing, real‑time tracking dashboards, predictive analytics, and a proprietary data platform, brighthush empowers carriers, shippers, and end‑customers with unprecedented visibility, reliability, and compliance. Our expansive network of vetted carriers and strategic partners enables us to scale solutions quickly while maintaining the highest safety and regulatory standards.

In today’s increasingly complex supply‑chain environment, brighthush’s mission is simple yet powerful: keep the wheels turning, no matter the hour. We believe that the heartbeat of logistics is built on relationships—between drivers, carriers, and the customers who depend on timely deliveries. This philosophy drives every interaction, every technology investment, and every hiring decision. As we continue to expand our footprint, we are seeking passionate professionals who share our commitment to excellence and who thrive in fast‑paced, after‑hours environments.

Why This Role Matters

The logistics industry runs 24/7, and the difference between a satisfied customer and a frustrated one often hinges on communication and rapid problem resolution. As a 2nd‑Shift Customer Care Specialist, you become the critical bridge that keeps our network humming when the sun sets. Your actions directly influence on‑time delivery rates, carrier satisfaction scores, and overall operational efficiency. By providing clear, timely, and solution‑focused support, you transform potential disruptions into smooth, on‑track journeys, reinforcing brighthush’s reputation as a dependable partner in the supply‑chain ecosystem.

Key Responsibilities

• Real‑Time Shipment Monitoring & Status Updates: Continuously track all active shipments using brighthush’s TMS and proprietary dashboards, ensuring that every status change is captured accurately and reflected in internal systems.
• Primary After‑Hours Point of Contact: Serve as the main liaison for carriers, drivers, and customers during the 2nd shift, delivering prompt assistance, answering inquiries, and providing guidance on procedural matters.
• Proactive Issue Identification & Escalation: Detect potential delays, bottlenecks, or compliance concerns early, resolve straightforward issues on the spot, and escalate complex problems to the day‑operations team with clear documentation.
• Data Integrity & System Accuracy: Update internal databases with precise shipment details, status changes, and relevant notes, maintaining the highest level of data quality for reporting and analytics.
• Professional, Solution‑Focused Communication: Craft clear, courteous, and concise messages for customers, carriers, and internal stakeholders, translating technical logistics information into understandable language.
• Seamless Shift Handoff: Collaborate closely with day‑shift colleagues to ensure a smooth transition of information, responsibilities, and open tickets at the end of each shift.
• Meticulous Record Keeping: Log all communications, updates, and issue resolutions in compliance with audit requirements and performance review standards.
• Compliance & Safety Adherence: Follow brighthush policies, industry safety regulations, and customer‑specific requirements, reinforcing a culture of safety and regulatory excellence.

Essential Qualifications

• Minimum of 1 year experience in freight brokerage, logistics, or a closely related role.
• Demonstrated ability to organize multiple tasks, prioritize effectively, and maintain attention to detail under pressure.
• Excellent verbal and written communication skills, with the capacity to convey complex information clearly and professionally.
• Strong problem‑solving aptitude, enabling quick, sound decisions in high‑stress situations.
• Proficiency in learning and navigating industry‑specific software platforms such as Transportation Management Systems (TMS), Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) tools.
• Flexibility to work after‑hours, including evenings, nights, and weekends, with a schedule that includes Wednesday‑Friday 6 pm–2 am and Saturday‑Sunday 12 pm–8 pm.
• Ability to work remotely after successful completion of training, with a reliable internet connection and a suitable home office environment.

Preferred Qualifications

• Hands‑on experience with real‑time shipment tracking tools, GPS integrations, or data‑analytics platforms.
• Knowledge of carrier compliance regulations, safety protocols, and industry best practices.
• Background in a high‑volume, fast‑paced logistics or transportation environment.
• Multilingual abilities (English plus at least one additional language) to support a diverse carrier base.
• Prior experience in customer service, technical support, or a related front‑line role.

Core Skills & Competencies

• Communication: Ability to articulate complex logistics scenarios in a clear, concise manner for both technical and non‑technical audiences.
• Analytical Thinking: Strong data interpretation skills to spot trends, identify bottlenecks, and recommend proactive solutions.
• Adaptability: Comfortable shifting focus quickly as new priorities emerge, especially during unexpected disruptions.
• Team Collaboration: Works effectively with cross‑functional teams, including day‑shift operations, carrier relations, IT, and compliance.
• Customer‑Centric Mindset: Prioritizes customer satisfaction while balancing operational constraints and service level agreements.
• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting basic technical issues, and learning new tools rapidly.
• Time Management: Demonstrates disciplined scheduling and the ability to meet deadlines in a 24/7 operational environment.

Career Growth & Learning Opportunities

brighthush is committed to the professional development of every team member. As a 2nd‑Shift Customer Care Specialist, you will gain exposure to the full spectrum of supply‑chain operations and have clear pathways for advancement:

• Advanced System Training: In‑depth instruction on brighthush’s proprietary TMS, AI routing engine, and analytics suite.
• Mentorship Programs: Pairing with seasoned logistics professionals who provide guidance, feedback, and career coaching.
• Internal Mobility: Opportunities to transition into roles such as Operations Analyst, Carrier Relations Manager, Customer Success Lead, or even Shift Supervisor.
• Certification Support: Financial assistance for industry‑recognized certifications in logistics, data analytics, project management, and safety compliance.
• Leadership Development: Access to workshops and webinars focused on leadership, communication, and strategic thinking.

Work Environment & Company Culture

At brighthush, we foster a culture that blends innovation with empathy. Our environment is designed to empower employees to perform at their best while feeling valued and supported:

• Transparency: Open communication channels, regular town‑hall meetings, and real‑time performance dashboards keep everyone informed.
• Inclusivity: A diverse workforce where every voice is heard, and inclusive policies ensure equitable opportunities for all.
• Work‑Life Balance: Flexible scheduling, remote‑work options after training, and generous paid time off to recharge.
• Recognition & Rewards: Monthly awards, peer‑to‑peer shout‑outs, and performance‑based bonuses celebrate individual and team achievements.
• Community Impact: Company‑wide initiatives that give back to local communities, support sustainable logistics practices, and promote environmental stewardship.
• Wellness Programs: Access to mental‑health resources, wellness challenges, and ergonomic assessments for remote workstations.

Compensation, Perks & Benefits

While exact compensation varies based on experience and location, brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Competitive hourly or salary rates aligned with industry standards and reflective of your expertise.
• Performance Bonuses: Quarterly bonuses tied to key metrics such as on‑time delivery rates, carrier satisfaction scores, and customer service excellence.
• Retirement Savings: Immediate 401(k) matching contributions once eligibility requirements are met.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus flexible spending accounts and wellness stipends.
• Paid Time Off: Generous PTO accrual, paid holidays, and additional leave for personal or family needs.
• Professional Development: Annual stipend for certifications, conferences, online courses, and industry events.
• Technology Allowance: Support for home‑office equipment, high‑speed internet, and ergonomic accessories.
• Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial planning services.

How to Apply

If you are ready to make a tangible impact on the logistics industry, grow your career with a forward‑thinking organization, and thrive in a dynamic after‑hours environment, we want to hear from you. Follow the steps below to submit your application:

1. Prepare an up‑to‑date resume highlighting relevant logistics, customer service, and after‑hours experience.
2. Write a concise cover letter that explains why you are passionate about the 2nd‑Shift Customer Care role at brighthush and how your skill set aligns with the responsibilities outlined.
3. Click the “Apply Now” button below, upload your documents, and complete the short questionnaire.
4. Our recruiting team will review your submission and reach out within 5‑7 business days to discuss next steps.

Apply Now – 2nd‑Shift Customer Care Specialist (After‑Hours Logistics)

Join brighthush Today

At brighthush, we’re not just moving freight—we’re moving people’s lives forward. If you are passionate about delivering exceptional service, thrive in a fast‑moving environment, and want to be part of a company that values innovation, collaboration, and personal growth, this is your opportunity. Take the next step in your career, help keep the world moving, and become an integral part of a team that celebrates every successful delivery.

Apply now and start your journey with brighthush—where your dedication fuels the future of global logistics.