Dynamic Associate Customer Success Manager – Championing Client Success, Accelerating Product Adoption, and Driving Sustainable Growth at brighthush

About brighthush

brighthush stands at the forefront of the data analytics and AI revolution, delivering cloud‑native solutions that empower businesses to turn raw data into strategic advantage. With a presence in North America, Europe, and Asia, we partner with enterprises across finance, healthcare, legal, and business intelligence sectors, helping them navigate complex regulatory landscapes, optimize operations, and stay ahead of the competition. Our culture is built on customer‑centricity, relentless innovation, and a commitment to excellence that inspires every team member to push boundaries and deliver measurable impact.

Why This Role Matters

As brighthush expands its portfolio of enterprise‑grade products, the Associate Customer Success Manager (ACSM) becomes the linchpin that connects our clients to the full value of our platform. You will be the trusted advisor who ensures that each customer not only adopts our solutions but also realizes tangible business outcomes. In a fast‑paced, remote‑first environment, your work will shape product roadmaps, influence sales strategies, and drive the overall success of our clients.

Key Responsibilities

• Drive Product Adoption – Lead the end‑to‑end adoption journey for our analytics and AI tools. Collaborate with Product Managers to identify adoption gaps, craft customized onboarding plans, and develop roadmaps that align with each client’s strategic objectives.
• Deliver Customer Training & Enablement – Design, develop, and deliver engaging live and on‑demand training sessions. Produce high‑quality knowledge base articles, quick‑start guides, and best‑practice playbooks that empower users to become self‑sufficient.
• Build & Nurture Client Relationships – Serve as the primary point of contact for a portfolio of enterprise customers. Conduct regular business reviews, capture feedback, and translate insights into actionable recommendations for product enhancements and service improvements.
• Proactive Account Management – Monitor customer health metrics, usage patterns, and support tickets to identify at‑risk accounts. Develop and execute retention strategies, including upsell and cross‑sell opportunities, to maximize customer lifetime value.
• Collaborate Across Teams – Partner with Sales, Product, Engineering, and Marketing to ensure a seamless customer journey from pre‑sales to post‑implementation. Provide feedback on feature requests, user experience improvements, and market trends.
• Data‑Driven Decision Making – Leverage analytics platforms such as Salesforce, Gainsight, and ChurnZero to track key performance indicators (KPIs), generate reports, and present insights to stakeholders.
• Continuous Improvement – Identify process inefficiencies, propose enhancements, and champion best practices within the Customer Success organization.

Essential Qualifications

• 1–2 years of professional experience in Customer Success, Sales, Consulting, or a related client‑facing role.
• Strong consultative mindset with the ability to translate complex technical concepts into clear, actionable business value.
• Excellent written and verbal communication skills across all levels of an organization.
• Proven ability to manage multiple priorities, meet deadlines, and deliver results in a fast‑paced environment.
• Experience with CRM and customer success platforms such as Salesforce, Gainsight, or ChurnZero is highly desirable.
• Fluency in English; additional languages are a plus.

Preferred Qualifications & Skills

• Background in data analytics, AI, or cloud‑native technologies.
• Experience in the legal, regulatory, or business intelligence sectors.
• Strong analytical skills with the ability to interpret usage data and derive actionable insights.
• Project management experience, including the ability to coordinate cross‑functional initiatives.
• Certification in Customer Success Management (CSM) or related fields.

Core Competencies for Success

• Customer‑Obsessed Mindset – A genuine passion for helping clients achieve success and a relentless drive to exceed expectations.
• Strategic Thinking – Ability to see the big picture, anticipate future needs, and align customer goals with product capabilities.
• Analytical Rigor – Proficiency in data analysis, KPI tracking, and turning numbers into narrative.
• Collaboration & Influence – Skilled at building relationships across departments and influencing decisions without direct authority.
• Adaptability & Resilience – Comfortable navigating ambiguity, handling change, and maintaining composure under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an ACSM, you will:

• Progress to senior Customer Success Manager, Director of Customer Success, or Product Evangelist roles.
• Participate in a structured mentorship program pairing you with senior leaders.
• Access a robust internal learning platform covering product knowledge, sales techniques, leadership skills, and industry trends.
• Receive tuition reimbursement and sponsorship for industry conferences, certifications, and advanced training.
• Engage in cross‑functional projects that broaden your skill set and expose you to new business domains.

Work Environment & Company Culture

brighthush thrives on a culture of openness, diversity, and continuous improvement. Key highlights include:

• Fully Remote & Flexible – Work from anywhere with flexible hours that respect your personal commitments.
• Diverse & Inclusive – A global team that celebrates different perspectives and fosters an environment where every voice is heard.
• Collaborative Spirit – Regular cross‑team huddles, knowledge‑sharing sessions, and community events keep us connected.
• Innovation‑First Mindset – We encourage experimentation, reward creative problem‑solving, and constantly iterate on processes.
• Well‑Being Focus – Wellness stipends, mental health resources, and a culture that values work‑life balance.

Compensation & Benefits

• Competitive Salary – USD 59,200 – 98,600 per year, commensurate with experience and performance.
• Performance Bonuses – Annual bonus potential tied to customer success metrics and company performance.
• Health & Wellness – Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement Plans – 401(k) with company match.
• Paid Time Off – Generous PTO, sick leave, and paid parental leave.
• Professional Development – Tuition reimbursement, conference sponsorships, and access to industry certifications.
• Technology Stipend – Home office equipment allowance and high‑speed internet reimbursement.
• Employee Recognition – Quarterly awards, peer recognition programs, and a culture of celebrating milestones.

Why brighthush?

At brighthush, technology is more than a tool—it’s a catalyst for positive change. Our clients rely on us to provide reliable, actionable insights that help them navigate complex regulatory landscapes, optimize operations, and stay ahead of the competition. By joining our team, you become part of a mission‑driven organization that values innovation, integrity, and impact. We are committed to creating an inclusive environment where every voice is heard, every idea is valued, and every employee has the opportunity to thrive.

Ready to Make a Difference?

If you are eager to help clients unlock the full power of data, thrive in a collaborative and fast‑moving environment, and grow your career with a leading technology company, we want to hear from you. Apply today and become a key player in shaping the future of data‑driven decision making at brighthush.