Dynamic Bilingual Customer Service Representative – Spanish & English – Client Relations & Claims Support – Full‑Time – Competitive Pay & Growth Opportunities at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric insurance provider that has been redefining the way people protect their most valuable assets. With a portfolio that spans auto, home, and commercial coverage, we empower our clients to navigate life’s uncertainties with confidence and peace of mind. Our mission is simple: deliver exceptional service, innovative solutions, and a culture of continuous improvement that benefits both our customers and our people.

As a rapidly expanding organization, brighthush is committed to building a diverse, inclusive, and collaborative workplace. We believe that the best ideas come from a variety of perspectives, and we invest heavily in training, mentorship, and career‑development programs that help our employees grow both personally and professionally.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Competitive Compensation: Base pay ranging from $14.00 to $16.00 per hour, with additional bonus and commission opportunities that reward your performance.
• Comprehensive Benefits: Health, dental, and vision coverage, paid time off, paid holidays, and a robust employee wellness program.
• Career Growth: Clear advancement pathways from frontline support to supervisory and managerial roles, with ongoing training and certification support.
• Inclusive Culture: A workplace that values diversity, equity, and inclusion, where every voice is heard and respected.
• Work‑Life Balance: Flexible scheduling options and a supportive environment that respects your personal commitments.

Key Responsibilities

As a Bilingual Customer Service Representative at brighthush, you will be the frontline ambassador for our clients, ensuring that every interaction reflects our commitment to excellence. Your day‑to‑day duties will include:

• Providing prompt, courteous, and accurate assistance to Spanish‑ and English‑speaking customers via phone, email, and live chat.
• Handling policy inquiries, claim status updates, and billing questions while maintaining a high level of customer satisfaction.
• Documenting all customer interactions in our CRM system with precision and attention to detail.
• Collaborating with cross‑functional teams—claims, underwriting, and billing—to resolve complex issues and expedite solutions.
• Identifying upsell opportunities and guiding customers toward additional coverage options that meet their evolving needs.
• Adhering to all company policies, compliance standards, and regulatory requirements related to insurance and data privacy.
• Participating in ongoing training sessions to stay current on product knowledge, industry trends, and best practices in customer service.
• Contributing to continuous improvement initiatives by sharing feedback on processes, tools, and customer pain points.

Essential Qualifications

• Minimum age of 18 years.
• Fluent in both Spanish and English, with strong written and verbal communication skills in both languages.
• Customer‑service oriented mindset with a proven track record of delivering exceptional client experiences.
• Self‑motivated, proactive, and able to thrive in a fast‑paced, team‑driven environment.
• Authorized to work in the United States.
• Willingness to undergo a comprehensive background screening.

Preferred Qualifications

• Prior experience in a customer service role within the insurance or financial services industry.
• Knowledge of insurance products, claims processes, and policy terminology.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Basic understanding of compliance regulations such as HIPAA, GDPR, or state‑specific insurance laws.
• Demonstrated ability to meet or exceed performance metrics (e.g., call resolution time, customer satisfaction scores).

Key Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both Spanish and English.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Time Management: Efficiently prioritize tasks and manage multiple customer inquiries simultaneously.
• Team Collaboration: Strong interpersonal skills and a willingness to support colleagues.
• Adaptability: Comfortable with change and able to learn new tools and processes quickly.
• Customer‑Centric Mindset: Passion for exceeding customer expectations and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a future leader. As a Bilingual Customer Service Representative, you will have access to:

• Structured onboarding that includes role‑specific training, product knowledge modules, and soft‑skill development.
• Mentorship programs pairing you with experienced supervisors who can guide your career trajectory.
• Certification pathways—such as the Certified Insurance Counselor (CIC) or Customer Service Excellence (CSE) credentials—supported by tuition reimbursement.
• Internal job boards and cross‑departmental projects that allow you to broaden your skill set and explore new career avenues.
• Annual performance reviews that provide actionable feedback and a clear roadmap for advancement.

Work Environment & Culture at brighthush

Our workplace is built on the principles of respect, collaboration, and innovation. You’ll find:

• Modern, open‑concept office spaces equipped with the latest technology.
• A supportive team culture that celebrates achievements and encourages continuous learning.
• Regular team‑building events, wellness challenges, and community outreach initiatives.
• Transparent communication from leadership, ensuring that every employee feels informed and empowered.
• Commitment to sustainability and corporate social responsibility, with volunteer opportunities and green initiatives.

Compensation & Benefits

While the base hourly rate ranges from $14.00 to $16.00, we also offer:

• Performance‑based bonuses and commission structures that reward your contributions.
• Health, dental, and vision insurance plans with competitive premiums.
• Paid time off (PTO) and paid holidays to support your personal and family needs.
• 401(k) retirement plan with company match.
• Employee assistance programs, wellness stipends, and mental health resources.
• Flexible work arrangements, including hybrid and remote options where applicable.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your unique skills and passion for customer service can help us continue to deliver outstanding value to our clients.

Apply to This Job

Join brighthush Today

At brighthush, we’re not just selling insurance—we’re building relationships, fostering growth, and creating a workplace where every voice matters. If you’re a bilingual professional who thrives on helping people, is driven by results, and wants to grow within a supportive, forward‑thinking organization, we want to hear from you. Apply now and start your journey to a rewarding career with brighthush.