Dynamic Bilingual Customer Support & Sales Agent – Delivering Exceptional Service & Driving Revenue Growth at brighthush

About brighthush

brighthush is a trailblazer in the customer experience industry, redefining how businesses connect with their audiences. With a global footprint that spans more than 30 countries, we empower brands to deliver personalized, seamless interactions across every touchpoint. Our culture is rooted in innovation, collaboration, and a relentless commitment to excellence. As we expand our footprint in the United States, we’re looking for passionate, bilingual professionals who can help us elevate our service standards and drive revenue growth.

Position Overview

As a Bilingual Customer Support & Sales Agent at brighthush, you will be the frontline ambassador for our clients and their customers. You will manage inbound and outbound interactions, ensuring a best‑in‑class service experience while also identifying opportunities to upsell and cross‑sell products. Your role is pivotal in maintaining customer satisfaction, fostering loyalty, and contributing directly to the company’s revenue objectives.

Key Responsibilities

• Customer Interaction Management: Handle a high volume of inbound calls, emails, and chat sessions in both English and Spanish, providing timely, accurate, and courteous responses.
• Outbound Sales & Retention: Initiate outbound calls to nurture leads, promote new offerings, and secure renewals, consistently meeting or exceeding monthly sales targets.
• Issue Resolution: Diagnose and resolve customer issues using our CRM and knowledge base, escalating complex cases to specialized teams when necessary.
• Product Knowledge: Maintain an in-depth understanding of brighthush’s product suite and industry trends to effectively communicate value propositions.
• Data Accuracy: Log all interactions accurately in the CRM, ensuring data integrity for reporting and analytics.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process enhancements that improve customer experience.
• Team Collaboration: Work closely with the Sales, Marketing, and Technical Support teams to align on customer needs and strategic initiatives.

Essential Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum of 2 years of experience in a customer support or sales role, preferably in a bilingual environment.
• Fluency in English and Spanish (written and spoken). Additional languages are a plus.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Demonstrated reliability: punctuality, consistent attendance, and a track record of meeting performance metrics.
• Problem‑solving mindset and the ability to handle challenging situations with professionalism.

Preferred Qualifications

• Experience in the technology or SaaS industry.
• Knowledge of customer success metrics (CSAT, NPS, churn rates).
• Previous exposure to outbound sales campaigns and lead qualification.
• Certifications in customer service or sales methodologies (e.g., CSF, SPIN Selling).
• Experience with multilingual support platforms and translation tools.

Skills & Competencies

• Communication Excellence: Clear, concise, and persuasive communication in both languages.
• Active Listening: Ability to understand customer needs and respond appropriately.
• Adaptability: Thrive in a fast‑paced, dynamic environment with shifting priorities.
• Time Management: Efficiently juggle multiple tasks while maintaining high service quality.
• Team Player: Collaborate effectively with cross‑functional teams.
• Customer‑Centric Mindset: Prioritize customer satisfaction and long‑term relationships.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Bilingual Customer Support & Sales Agent, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior agents and sales leaders.
• Internal mobility into roles such as Account Manager, Sales Development Representative, or Customer Success Manager.
• Leadership development workshops and certifications.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our culture is built on transparency, innovation, and a genuine passion for customer success. You’ll join a diverse, inclusive team that celebrates individuality and encourages creative problem‑solving. We offer a flexible work schedule, remote work options, and a collaborative office environment equipped with the latest technology. At brighthush, your voice matters, and you’ll have the opportunity to shape the future of our customer experience strategy.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive base salary complemented by:

• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including gym memberships and mental health resources.
• Team‑building events, hackathons, and community service initiatives.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re contributing to a mission that transforms how brands engage with their customers. You’ll work alongside industry leaders, leverage cutting‑edge technology, and have a direct impact on both customer satisfaction and revenue growth. If you’re a bilingual professional who thrives on delivering exceptional service and driving sales, brighthush is the place for you.

Ready to Apply?

We’re excited to meet talented individuals who are ready to make a difference. If you’re passionate about customer experience, fluent in English and Spanish, and eager to grow your career in a dynamic, supportive environment, we encourage you to apply today. Join brighthush and help us set new standards for customer support and sales excellence.