Dynamic Bilingual Customer Support Specialist – English & Spanish – Remote, Full‑Time, 40 Hours – Drive Exceptional Journeys at brighthush

About brighthush

brighthush is a trailblazing mobility platform that reimagines how people experience travel and transportation. By fusing state‑of‑the‑art technology with a heartfelt human touch, we create seamless, personalized journeys that delight customers worldwide. Our mission is simple yet powerful: make every trip effortless, enjoyable, and unforgettable. At the heart of brighthush is a vibrant community of innovators, problem‑solvers, and customer‑first thinkers who thrive on collaboration, continuous learning, and a relentless pursuit of excellence.

Why brighthush?

When you join brighthush, you become part of a forward‑thinking team that is reshaping the future of mobility. We celebrate diversity, champion creativity, and reward initiative. Whether you are a seasoned customer service veteran or a recent graduate eager to grow, brighthush offers a platform where your voice matters and your career can flourish. Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community.

Role Overview

As a Bilingual Customer Support Specialist at brighthush, you will be the frontline ambassador for our brand, delivering exceptional service to our English‑ and Spanish‑speaking customers. You’ll handle inquiries across multiple channels—phone, live chat, and email—while ensuring a smooth booking experience, resolving issues, and turning challenges into opportunities for customer loyalty. Your role is pivotal in shaping the first impression of brighthush and driving customer satisfaction scores to new heights.

Key Responsibilities

• Customer Interaction: Provide clear, accurate information about brighthush services, including pricing, availability, and travel options, through phone, live chat, and email.
• Booking & Payment Management: Process reservations, handle payments, and confirm bookings, ensuring a frictionless experience for every customer.
• Issue Resolution: Actively support customers and partners during transfers, troubleshoot problems, and coordinate with internal teams to resolve any issues promptly.
• Complaint Handling: Address customer complaints with empathy and professionalism, turning negative experiences into positive outcomes and reinforcing brand trust.
• Data Accuracy: Maintain meticulous records in our CRM and Microsoft Office suite, ensuring all customer interactions are logged accurately.
• Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve service quality and operational efficiency.
• Team Collaboration: Participate in daily stand‑ups, share best practices, and support peers in achieving team goals.
• Quality Assurance: Review call recordings and chat transcripts to ensure compliance with brand guidelines and quality standards.
• Product Knowledge: Stay up‑to‑date on new features, policy changes, and industry trends to provide accurate and timely information.
• Customer Advocacy: Act as a voice for the customer within the organization, advocating for improvements that enhance the overall experience.

Essential Qualifications

• Language Proficiency: Advanced spoken and written fluency in both English and Spanish, with the ability to switch seamlessly between languages during conversations.
• Customer Service Experience: Proven track record in a high‑volume customer support role, preferably in travel, transportation, or a related industry.
• Technical Skills: Proficient with Microsoft Office (Excel, Word, Outlook) and comfortable navigating CRM systems.
• Problem‑Solving: Ability to think critically and resolve issues quickly under pressure.
• Communication: Excellent verbal and written communication skills, with a friendly, patient, and empathetic demeanor.
• Team Player: Collaborative mindset, organized, dependable, and quick to learn new processes.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with changing priorities.
• Time Management: Strong ability to prioritize tasks and meet response time targets consistently.

Preferred Qualifications

• Experience with live chat platforms and ticketing systems.
• Knowledge of travel booking systems or transportation logistics.
• Previous remote work experience with a strong self‑management ethic.
• Familiarity with data analysis tools or basic SQL queries.
• Additional language skills beyond English and Spanish.
• Experience in a SaaS or tech‑driven customer support environment.

Skills & Competencies

• Multitasking: Seamlessly manage multiple conversations and tasks simultaneously.
• Adaptability: Thrive in dynamic environments and adjust to evolving customer needs.
• Attention to Detail: Ensure accuracy in booking details, payment processing, and record‑keeping.
• Empathy: Understand customer emotions and respond with genuine care.
• Time Management: Prioritize tasks to meet response time targets and maintain high productivity.
• Continuous Learning: Stay updated on product features, industry trends, and best practices.
• Technical Proficiency: Comfortable using CRM, ticketing, and collaboration tools.
• Problem‑Solving: Quickly diagnose issues and implement effective solutions.
• Communication: Articulate complex information clearly and concisely.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Bilingual Customer Support Specialist, you’ll have the chance to:

• Progress to a Senior Support Lead or Team Lead role, overseeing a group of specialists.
• Transition into product support, quality assurance, or customer experience strategy.
• Participate in cross‑functional projects, gaining exposure to marketing, sales, and operations.
• Access a robust learning portal featuring courses on customer service excellence, data analytics, and leadership.
• Attend quarterly workshops and webinars hosted by industry experts.
• Earn certifications in customer support, CRM administration, or travel industry standards.
• Receive mentorship from senior leaders who guide your professional development.
• Contribute to internal knowledge bases, shaping best practices for future hires.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. We value:

• Flexibility: While the role requires 40 hours per week, we offer flexible scheduling to accommodate personal commitments.
• Inclusivity: A diverse team that celebrates different perspectives and backgrounds.
• Transparency: Open communication channels, regular town‑hall meetings, and a flat hierarchy.
• Well‑being: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Recognition: Monthly shout‑outs, performance bonuses, and a culture of celebrating wins.
• Community: Virtual coffee breaks, team‑building activities, and cross‑departmental hackathons.
• Innovation: Encouragement to experiment, propose new ideas, and drive continuous improvement.

Compensation & Benefits

We offer a competitive hourly rate of $6 per hour, with the potential for performance‑based bonuses. In addition to the base pay, you’ll receive:

• Health, dental, and vision insurance options for you and your dependents.
• Paid time off, including vacation, sick leave, and personal days.
• Retirement savings plan with company match.
• Professional development stipend to support courses, certifications, or conferences.
• Employee referral program with generous rewards.
• Access to a company‑wide digital library of books, audiobooks, and learning resources.
• Monthly wellness stipend for fitness, meditation, or hobby supplies.
• Flexible work hours and the ability to choose your preferred work location.

How to Apply

Ready to bring your bilingual expertise and customer‑centric mindset to brighthush? Submit your application through our careers portal or click the link below to start the process. We’re excited to learn how you can contribute to our mission of delivering unforgettable travel experiences.

Apply to this role at brighthush

Closing Statement

At brighthush, we’re more than a company—we’re a community of innovators dedicated to making every journey brighter. If you’re passionate about customer service, fluent in English and Spanish, and eager to grow in a dynamic, remote environment, we want to hear from you. Join us, and let’s create seamless, memorable travel experiences together.