Dynamic Bilingual French & English Customer Service Specialist – Remote (US & Canada) – Delivering Exceptional Support, Seamless Policy Experience, and Customer‑Centric Innovation at brighthush

About brighthush

brighthush is more than a provider of insurance and financial services; it is a movement that redefines how people protect their futures. With a presence that spans the United States, Canada, and beyond, brighthush empowers individuals and businesses to safeguard what matters most while ensuring every interaction feels intuitive, secure, and deeply customer‑centric. Our mission is simple yet powerful: to create a world where every customer feels heard, understood, and valued. As a fully remote‑first organization, we fuse cutting‑edge technology with a culture of trust, collaboration, and continuous learning, enabling our teams to thrive wherever they are.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a vibrant, inclusive community that celebrates diversity of thought, language, and background. We believe that the best ideas come from people who feel safe to share, experiment, and innovate. That belief is reflected in every aspect of our work environment—from the tools we use to the policies we champion.

• Fully remote work with flexible hours that respect your life outside of work.
• Competitive base salary plus performance‑based bonuses that reward excellence.
• Comprehensive health, dental, and vision plans that protect you and your loved ones.
• Generous paid time off, including paid holidays and a company‑wide mental‑health day.
• Unlimited learning budget for courses, certifications, and conferences.
• Inclusive, multicultural environment that celebrates diversity of thought and background.
• Clear career ladders with mentorship programs and quarterly skill‑building workshops.
• State‑of‑the‑art tools: AI‑powered CRM, real‑time analytics dashboards, and a robust knowledge base.

Role Overview

As a Bilingual French & English Customer Service Specialist at brighthush, you will be the frontline ambassador for our clients across the US and Canada. Your role will involve engaging with customers, agents, and internal stakeholders via phone, chat, and email to resolve inquiries, process policy documents, and ensure compliance with industry regulations—all while maintaining the highest standards of accuracy, productivity, and customer satisfaction.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for French‑speaking customers, providing timely, accurate, and empathetic support across multiple channels.
• Issue Resolution: Diagnose and resolve policy‑related questions, claim status updates, and billing inquiries, ensuring all customer needs are met within SLA guidelines.
• Data Management: Accurately enter and update customer information in our secure database, adhering to data privacy and security protocols.
• Process Oversight: Handle policy issuance, endorsements, cancellations, and renewals, ensuring documents flow efficiently through the processing system.
• Cross‑Functional Collaboration: Assist other departments (claims, underwriting, billing) when workload demands, fostering a collaborative team environment.
• Performance Excellence: Consistently meet or exceed departmental productivity and accuracy metrics, contributing to overall team success.
• Security & Confidentiality: Uphold strict confidentiality standards for customer data and internal processes, safeguarding the integrity of our systems.
• Continuous Improvement: Participate in training sessions, share feedback on process enhancements, and stay current with industry best practices.
• Additional Duties: Undertake any other responsibilities as assigned by management to support business objectives.

Essential Qualifications

• High School Diploma or GED.
• Minimum 6 months of customer service experience, preferably in insurance or financial services.
• Fluency in French and English (both written and spoken) – a must.
• Typing speed of 45 WPM or higher, with proficiency in 10‑key typing.
• Strong computer literacy: database software, internet research, spreadsheet manipulation, and word processing.
• Authorized to work in the United States.
• Excellent communication skills, active listening, and a customer‑first mindset.
• Ability to work independently in a remote setting, managing time and priorities effectively.

Preferred Qualifications

• Experience with insurance policy administration or claims processing.
• Knowledge of regulatory compliance (e.g., HIPAA, GDPR) and data protection best practices.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Additional language skills (Spanish, Portuguese, or other European languages) are a plus.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Analytical mindset to troubleshoot issues and propose effective solutions.
• Attention to Detail: Meticulous data entry and adherence to compliance standards.
• Time Management: Ability to juggle multiple tasks while meeting deadlines.
• Adaptability: Comfortable with evolving processes and new technologies.
• Team Collaboration: Willingness to support colleagues and share knowledge.
• Customer‑Centricity: Passion for delivering outstanding customer experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding program with mentorship from senior agents.
• Quarterly skill‑building workshops covering advanced policy knowledge, conflict resolution, and leadership fundamentals.
• Clear promotion pathways to roles such as Senior Specialist, Team Lead, or Process Analyst.
• Cross‑departmental shadowing to broaden your understanding of the entire customer journey.
• Annual performance reviews with actionable development plans.
• Opportunities to contribute to process improvement projects and earn recognition.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and empowerment. Our remote culture is anchored by:

• Regular virtual town halls and team check‑ins.
• Open‑door communication channels with leadership.
• Inclusive hiring practices that celebrate diverse perspectives.
• Employee resource groups focused on language, culture, and professional growth.
• Annual virtual retreats and quarterly social events to foster camaraderie.

Compensation & Benefits

While specific figures may vary based on experience, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) matching program.
• Paid time off, sick leave, and mental‑health days.
• Unlimited professional development budget.
• Flexible work hours and fully remote setup stipend.

How to Apply

Ready to bring your bilingual expertise to a forward‑thinking organization? brighthush is eager to meet you. Click the link below to submit your application and take the first step toward a rewarding career where your voice matters.