Dynamic Customer Engagement Coordinator – Front‑Line Experience & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,000 stores worldwide, brighthush combines a passion for fashion, home décor, and lifestyle products with a commitment to exceptional customer service. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a lasting impact.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant community that values creativity, integrity, and a customer‑first mindset. Whether you’re working in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a dynamic corporate office, you’ll find abundant opportunities to learn, thrive, and shape the future of retail. As a Fortune 100 company, brighthush offers a stable, forward‑looking environment where your contributions are recognized and rewarded.

Position Overview

The Customer Engagement Coordinator is a pivotal role that bridges frontline operations and strategic customer experience initiatives. You will lead a team of Associates in delivering prompt, courteous service, while championing loyalty programs and ensuring a clean, organized store environment. Your leadership will set the tone for a culture of honesty, integrity, and continuous improvement.

Key Responsibilities

• Team Leadership & Coaching: Oversee a front‑of‑store team of Associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage. Mentor and train Associates on front‑end principles, customer personalization, and loyalty program promotion.
• Customer Experience Excellence: Engage with all customers, model outstanding service, and promptly address concerns to guarantee a positive experience. Promote a culture of honesty, confidentiality, and integrity.
• Maintain a clean, organized, and visually appealing store environment that aligns with brand standards.
• Collaborate with management to identify training needs, develop coaching plans, and track progress.
• Support store shrink reduction initiatives and safety awareness programs.
• Communicate priorities and updates clearly to both management and Associates, ensuring alignment with store plans.
• Participate in and promote credit and loyalty programs to enhance customer retention.
• Adhere to all labor laws, company policies, and procedures, ensuring a compliant and safe workplace.
• Perform additional duties as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Proactive problem‑solving skills and adaptability to changing priorities.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in safety compliance and shrink reduction strategies.
• Prior experience in a high‑volume retail setting.
• Demonstrated ability to lead and develop high‑performing teams.

Skills & Competencies

• Leadership & Team Development
• Customer Relationship Management
• Operational Planning & Execution
• Conflict Resolution & Problem Solving
• Data‑Driven Decision Making
• Adaptability & Resilience
• Strong Work Ethic & Integrity

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Engagement Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, inventory management, and corporate strategy.
• Mentorship from senior leaders who share their expertise and guide your career path.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Continuous learning resources, including workshops, webinars, and industry Apply for this job