Dynamic Customer Experience Coordinator – Front‑End Store Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores across North America, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As part of the brighthush family, you’ll join a team that is passionate about creating memorable shopping experiences, fostering growth, and driving success in a fast‑paced retail environment.

Why This Role Matters

As a Customer Experience Coordinator, you will be the heartbeat of the front‑end team, ensuring every guest who walks through the doors feels welcomed, valued, and excited to shop. Your leadership will shape the daily rhythm of the store, influence sales performance, and reinforce brighthush’s commitment to exceptional service and loyalty.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate product knowledge, and model the high‑standard service that brighthush is known for.
• Team Management: Oversee a team of Associates, assign registers, coordinate breaks, and ensure adequate POS coverage at all times.
• Training & Development: Design and deliver front‑end training sessions, mentor Associates on customer interaction techniques, and promote continuous improvement.
• Customer Loyalty: Drive enrollment in brighthush’s loyalty programs, educate customers on benefits, and track program metrics.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s merchandising standards.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for delight.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritize effectively, and meet performance targets.
• Communication: Provide clear, timely updates to management and Associates, fostering a transparent and collaborative atmosphere.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, creating a secure environment for staff and shoppers alike.
• Shrink & Loss Prevention: Participate in initiatives that reduce shrinkage and protect inventory.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and elevate store performance.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a dynamic, fast‑paced environment.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• Proven ability to train, coach, and motivate a team of Associates.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Proficiency in POS systems and basic data entry.
• Strong problem‑solving skills and the capacity to respond effectively to unexpected situations.

Preferred Qualifications

• Experience with loyalty program management and enrollment strategies.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of labor regulations and compliance best practices.
• Previous experience in a high‑volume retail environment.
• Leadership training or certification.

Core Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong interpersonal skills and the ability to build rapport quickly.
• Data‑driven decision making and performance tracking.
• Adaptability and resilience in a fast‑moving retail landscape.
• Team‑building and conflict‑resolution abilities.
• Proficiency in Microsoft Office Suite and retail software.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. Starting as a Customer Experience Coordinator, you’ll gain exposure to store operations, merchandising, and leadership practices that prepare you for roles such as Store Manager, District Manager, or even corporate positions in operations, merchandising, or human resources. brighthush offers a robust learning framework, including on‑the‑job training, mentorship programs, and access to online learning platforms that keep you ahead of industry trends.

Work Environment & Company Culture

brighthush prides itself on a culture that values teamwork, innovation, and employee well‑being. You’ll work in a supportive environment where ideas are welcomed, and successes are celebrated. Our inclusive culture encourages collaboration across departments, ensuring that every voice is heard and every contribution is recognized.

Compensation & Benefits

Competitive starting pay ranges from $18.13 to $28.80 per hour, based on experience and performance. In addition to a comprehensive benefits package, brighthush offers:

• Employee discount program on all merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Life and disability insurance.
• Employee assistance program (EAP) and wellness resources.
• Auto and home insurance discounts.
• Scholarship program for continuing education.
• Referral bonuses for bringing talented peers into the brighthush family.

Location & Schedule

Position based at brighthush Store 1186, 4601 Point Fosdick Dr. NW, Gig Harbor, WA. The role requires a flexible schedule, including evenings, weekends, and holidays, to meet the needs of our customers and support store operations.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush team.

We’re an Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

Join brighthush Today

As a Customer Experience Coordinator, you’ll be at the forefront of delivering the brighthush promise to our guests. Your leadership will shape the daily rhythm of the store, influence sales performance, and reinforce our commitment to exceptional service and loyalty. If you’re passionate about retail, thrive in a fast‑paced environment, and want to grow your career with a global leader, we encourage you to apply now. Together, we’ll create unforgettable shopping experiences and drive the future of off‑price retail.