Dynamic Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion for Retail Excellence at brighthush

About brighthush

In a retail landscape that is constantly reshaped by technology, sustainability, and shifting consumer expectations, brighthush stands out as a trailblazer. With a presence in more than 30 countries, we deliver high‑quality, trend‑setting merchandise at unbeatable prices, empowering shoppers to discover unique products while supporting a culture of innovation, inclusivity, and continuous growth. Our commitment to sustainability is woven into every aspect of our operations—from responsible sourcing to eco‑friendly packaging—making us a preferred destination for the modern, conscious consumer.

Why Your Next Career Move Should Be Here

At brighthush, we believe that exceptional customer service is the cornerstone of our success. We invest in our people, offering a dynamic work environment where creativity, teamwork, and a passion for retail excellence thrive. As a Customer Experience Coordinator, you will be at the heart of our operations, shaping the day‑to‑day interactions that keep our customers coming back. In return, we provide competitive compensation, comprehensive benefits, and a clear pathway for career advancement.

Key Responsibilities

Your role will be multifaceted, blending people leadership with operational excellence. Below is a detailed breakdown of what you’ll be doing on a daily basis:

• Lead Front‑of‑Store Operations: Oversee a dedicated team of Associates, ensuring that every customer receives prompt, courteous, and personalized service.
• Champion Loyalty Programs: Promote and educate customers on brighthush loyalty initiatives, driving enrollment and repeat engagement.
• Model Excellence: Serve as a role model for outstanding customer service, consistently demonstrating professionalism, empathy, and problem‑solving skills.
• Maintain Store Standards: Ensure the store remains clean, organized, and visually appealing, aligning with brand guidelines and merchandising plans.
• Training & Development: Design and deliver training sessions for Associates on front‑end principles, customer engagement techniques, and POS operations.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain optimal staffing levels.
• Customer Issue Resolution: Address and resolve customer concerns swiftly, turning potential complaints into positive experiences.
• Performance Communication: Provide clear, constructive feedback to Associates and collaborate with store management to set and track performance goals.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Shrink & Loss Prevention: Participate in shrink reduction initiatives, ensuring inventory integrity and supporting loss prevention strategies.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase operational efficiency.
• Other Duties: Perform additional responsibilities as assigned by store leadership, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication skills, both verbal and written, with a keen attention to detail.
• Proven ability to multitask in a fast‑paced environment while maintaining high service standards.
• Demonstrated adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers, Associates, and senior management.
• Experience in training and coaching staff, fostering a culture of continuous learning.
• Basic proficiency with POS systems and retail technology platforms.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Prior experience in a high‑volume retail environment.
• Knowledge of loyalty program management and customer data analytics.
• Leadership training or certification in retail operations.
• Fluency in additional languages to serve a diverse customer base.
• Experience with inventory management and shrink prevention tools.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership & Coaching: Ability to inspire, mentor, and develop high‑performing teams.
• Problem‑Solving: Quick, effective resolution of customer issues and operational challenges.
• Data‑Driven Decision Making: Use of metrics and KPIs to guide improvements and drive results.
• Adaptability: Thrives in dynamic, evolving retail environments.
• Collaboration: Works seamlessly across departments to achieve shared goals.
• Time Management: Prioritizes tasks to meet store objectives and deadlines.
• Technology Savvy: Comfortable with POS systems, inventory software, and customer engagement tools.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Customer Experience Coordinator, you will gain exposure to store operations, merchandising, and customer analytics—skills that are highly transferable across the retail industry. Potential career paths include:

• Senior Store Manager
• Regional Operations Manager
• Customer Experience Lead (Corporate)
• Retail Training & Development Specialist
• Loss Prevention Manager

We support your growth through structured onboarding, ongoing training programs, mentorship initiatives, and access to industry conferences. Whether you aspire to lead a store or transition into a corporate role, brighthush provides the resources and guidance to help you succeed.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive culture where every voice is heard. Our teams celebrate diversity, encourage collaboration, and value innovation. You’ll find a workplace that:

• Promotes open communication and feedback loops.
• Encourages creative problem‑solving and continuous improvement.
• Values work‑life balance with flexible scheduling options.
• Recognizes and rewards outstanding performance through employee of the month programs, spot bonuses, and public acknowledgments.
• Supports personal development with tuition reimbursement, leadership workshops, and cross‑functional projects.

Compensation & Benefits

While the base hourly rate for this role ranges from $13.75 to $14.25 per hour, your actual starting pay will reflect your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (with HSA/FSA options)
• 401(k) retirement plan with company match
• Paid parental leave, holidays, and vacation time
• Employee discount on all brighthush merchandise
• Life and disability insurance
• Wellness programs, including Employee Assistance Program (EAP) and smoking cessation support
• Pet insurance, legal assistance, and credit union membership
• Auto and home insurance discounts
• Scholarship and adoption assistance programs
• Referral bonuses for bringing talented friends into the brighthush family

All benefits are subject to applicable plan terms and may evolve over time. We are committed to providing a fair, inclusive, and supportive benefits package that meets the diverse needs of our workforce.

Application Process

If you are ready to take the next step in your retail career and help shape unforgettable customer experiences at brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. Our hiring team will review your application promptly and reach out to schedule an interview.

Join the brighthush Family

At brighthush, we celebrate the unique strengths that each individual brings to our team. We are proud to be an equal‑opportunity employer, welcoming applicants of all backgrounds, identities, and experiences. We also provide reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state laws.

Ready to make a difference? Click the link below to apply and start your journey with brighthush today.