Dynamic Customer Experience Coordinator – Front‑Store Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail industry, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a presence in more than 2,000 stores across North America, Europe, and Asia, brighthush has earned a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, we are committed to creating an inclusive workplace where every team member can thrive, grow, and make a meaningful impact.

Why Join brighthush?

• Be part of a dynamic, fast‑paced retail environment that rewards creativity and initiative.
• Enjoy a comprehensive benefits package that supports your health, well‑being, and future.
• Access ongoing training and development programs that help you advance your career.
• Work in a supportive, team‑oriented culture that celebrates success and encourages open communication.
• Play a pivotal role in shaping the customer experience that keeps shoppers coming back.

Key Responsibilities

As the Customer Experience Coordinator, you will be the frontline ambassador for brighthush’s brand promise. Your day‑to‑day activities will include:

• Lead by Example: Engage with customers, demonstrate exceptional service, and model the brand’s values in every interaction.
• Team Leadership: Oversee a team of Associates at the front of the store, ensuring they are motivated, well‑trained, and equipped to deliver outstanding service.
• Customer Loyalty Promotion: Champion brighthush’s loyalty programs, guiding customers through enrollment and benefits while driving repeat business.
• Store Operations: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized, and visually appealing sales floor.
• Issue Resolution: Address customer concerns swiftly and professionally, turning potential complaints into opportunities for delight.
• Training & Development: Mentor and coach Associates on front‑end principles, customer personalization techniques, and compliance with store policies.
• Performance Management: Set clear expectations, provide constructive feedback, recognize achievements, and support Associates in meeting performance goals.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety standards, fostering a secure environment for staff and shoppers alike.
• Collaboration with Management: Partner with store leadership to identify training needs, refine processes, and drive initiatives that enhance the customer experience.
• Inventory & Shrink Management: Participate in shrink reduction programs, monitor inventory accuracy, and support loss prevention efforts.
• Additional Duties: Perform any other tasks as assigned that contribute to the store’s success and the overall brand experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a proven track record of building rapport with diverse customers and team members.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Proficiency in using POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Background in training or coaching staff, with measurable results in performance improvement.
• Knowledge of labor laws and retail compliance standards.
• Strong analytical skills to assess sales data, customer feedback, and operational metrics.
• Proficiency in multiple languages is a plus, enhancing communication with a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Problem‑Solving: Quick thinker who can resolve issues on the spot while maintaining composure.
• Adaptability: Comfortable with change, able to pivot priorities as business needs evolve.
• Collaboration: Works effectively across departments, fostering a culture of teamwork.
• Time Management: Prioritizes tasks, meets deadlines, and balances multiple responsibilities.
• Technology Savvy: Comfortable with retail software, POS systems, and basic data analysis tools.

Career Growth & Development

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training opportunities in merchandising, inventory management, and digital initiatives.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Regular performance reviews that highlight strengths and identify growth areas.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.

Work Environment & Culture

brighthush’s culture is built on the pillars of respect, innovation, and community. You’ll experience:

• A collaborative team atmosphere where ideas are welcomed and valued.
• Inclusive policies that celebrate diversity and promote equity.
• Open communication channels, from daily huddles to town‑hall meetings.
• A commitment to employee well‑being, with resources such as an Employee Assistance Program and wellness initiatives.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your total compensation package will include:

• Competitive base pay commensurate with experience.
• Performance‑based incentives tied to store and team metrics.
• brighthush employee discount on merchandise.
• Health, dental, and vision insurance options.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Short‑term and long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• 401(k) plan with company match and optional Roth contributions.
• Life insurance and accidental death & dismemberment coverage.
• Auto and home insurance discounts.
• Employee referral bonuses for successful hires.
• Professional development budget for courses, certifications, and conferences.
• Access to a corporate credit union and financial wellness resources.

How to Apply

Ready to elevate your career and make a lasting impact on the customer experience? Click the link below to submit your application and join the brighthush family.

Apply to the Customer Experience Coordinator Position

brighthush is an Equal Opportunity Employer

brighthush welcomes applicants of all backgrounds and identities. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.