Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Leadership at brighthush
About brighthush
brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush has built a reputation for innovation, customer focus, and a culture that thrives on diversity, collaboration, and continuous learning. As a Fortune 100 company, brighthush is committed to creating an inclusive environment where every team member can grow, contribute, and make a lasting impact.
Why Join brighthush?
At brighthush, we believe that exceptional customer service is the cornerstone of our success. We empower our associates to become ambassadors of the brand, offering them the tools, training, and support needed to excel. Whether you’re stepping into a bustling store, a dynamic distribution center, or a strategic corporate office, you’ll find abundant opportunities to learn, lead, and shape the future of retail.
Position Overview
As a Customer Experience Coordinator, you will be the heartbeat of the front‑end team, ensuring that every customer interaction is seamless, personalized, and memorable. You will lead by example, coaching associates on best practices, promoting loyalty programs, and maintaining a clean, organized, and safe store environment. Your role will blend people management, operational oversight, and strategic execution to drive customer satisfaction, sales, and store performance.
Key Responsibilities
- Customer Service Excellence: Lead the front‑end team in delivering prompt, courteous, and personalized service to all customers.
- Team Leadership & Development: Mentor and coach associates on customer engagement techniques, loyalty program promotion, and store standards.
- Operational Management: Assign registers, manage POS coverage, coordinate breaks, and ensure smooth daily operations.
- Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight.
- Store Standards & Safety: Maintain a clean, organized, and safe environment, reinforcing safety protocols and compliance with all policies.
- Performance & Reporting: Communicate progress, priorities, and feedback to management and associates, ensuring alignment with store goals.
- Program Promotion: Champion credit and loyalty programs, driving enrollment and usage to enhance customer lifetime value.
- Shrink & Loss Prevention: Support store shrink reduction initiatives, working closely with loss prevention teams.
- Compliance & Ethics: Uphold all labor laws, company policies, and ethical standards, fostering a culture of honesty and integrity.
- Continuous Improvement: Identify opportunities for process enhancements, share best practices, and contribute to store and corporate initiatives.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong Apply for this job