Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Specialist – Drive Store Success and Customer Delight at brighthush

Welcome to brighthush – Where Retail Meets Innovation

At brighthush, we’re redefining the off‑price retail experience by blending unbeatable value with a customer‑first mindset. With a footprint spanning over 20 countries and a portfolio that includes some of the most beloved brands, we’ve become synonymous with quality, affordability, and community. Our stores are more than just shopping destinations; they’re vibrant hubs where shoppers discover hidden gems, employees thrive in a fast‑paced environment, and every interaction is an opportunity to create lasting memories.

Why Your Next Career Move Should Be Here

We’re on the hunt for a Customer Experience Coordinator who is passionate about elevating every customer touchpoint and driving loyalty program success. If you thrive in a dynamic team setting, love turning challenges into opportunities, and want to make a tangible impact on both customer satisfaction and store performance, brighthush offers the platform to do just that.

Key Responsibilities – Your Daily Impact

• Lead by Example: Engage with customers personally, demonstrating the highest standards of service and embodying brighthush’s brand values.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Design and deliver training sessions on front‑end principles, customer engagement techniques, and loyalty program promotion.
• Customer Issue Resolution: Address and resolve customer concerns promptly, turning potential complaints into opportunities for delight.
• Store Operations: Ensure associates execute tasks in line with the store plan, maintain a clean and organized environment, and uphold safety and compliance standards.
• Performance Management: Provide constructive feedback, recognize achievements, and collaborate with management to set and track performance goals.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage among shoppers.
• Loss Prevention & Safety: Support shrink reduction initiatives and maintain a safe, secure store environment for both customers and staff.
• Communication: Serve as the primary liaison between associates and senior management, ensuring clear, timely communication of priorities and updates.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase operational efficiency.

Essential Qualifications – What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Ability to train and mentor associates, fostering a culture of continuous learning.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications & Skills – The Extra Edge

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and register management.
• Basic understanding of labor laws, safety regulations, and store policies.
• Strong problem‑solving skills and a proactive approach to customer service.
• Demonstrated ability to lead by example and inspire high performance.
• Experience in a high‑volume retail environment with a focus on customer satisfaction.

What You’ll Gain – Your Growth Path at brighthush

• Career Growth: Opportunities to advance into senior store management, regional operations, or corporate roles within brighthush.
• Professional Development: Access to internal training programs, mentorship, and leadership workshops.
• Learning Opportunities: Hands‑on experience in merchandising, loss prevention, and customer engagement strategies.
• Networking: Collaborate with a diverse team of professionals across multiple departments and locations.
• Recognition: Regular performance reviews, awards, and public acknowledgment of outstanding contributions.

Work Environment & Culture – Where You Belong

At brighthush, we foster an inclusive, energetic, and supportive workplace. Our culture is built on the principles of honesty, integrity, and mutual respect. Employees are encouraged to bring their authentic selves to work, share ideas, and collaborate across teams. We celebrate diversity and are committed to creating a safe, welcoming environment for everyone.

Compensation & Benefits – We Value Your Contribution

While the starting hourly rate for this role ranges from $13.75 to $14.25, actual compensation is influenced by your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Employee discount on merchandise
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Flexible spending accounts (FSA) for health and dependent care
• Paid time off, holidays, and sick leave
• Paid parental leave and adoption assistance
• Life and disability insurance
• Employee assistance program (EAP) and wellness resources
• Professional development stipend and tuition reimbursement
• Auto and home insurance discounts
• Pet insurance and legal assistance programs
• Referral bonuses and scholarship opportunities for employees and their families

How to Apply – Take the First Step

If you are ready to elevate your retail career and make a lasting impact on customer experience, we invite you to apply today. Join brighthush and become part of a team that values innovation, collaboration, and customer delight.

Ready to take the next step? Apply Now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.