Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its people to grow, learn, and make a lasting impact. Whether you’re working in one of our four world‑class Home Offices, bustling Distribution Centers, or flagship Retail Stores, you’ll find a supportive environment that nurtures talent and rewards performance.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences are the cornerstone of our success. As a Customer Experience Coordinator, you’ll be the face of our brand, guiding associates, engaging shoppers, and ensuring every visit leaves a positive, memorable impression. This role offers a unique blend of leadership, hands‑on retail operations, and strategic influence—perfect for anyone who thrives in a fast‑paced, customer‑centric environment.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s commitment to quality and care.
• Training & Mentorship: Design and deliver training sessions that empower associates to personalize the customer experience and champion loyalty initiatives.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment.
• Customer Issue Resolution: Address concerns swiftly, turning potential complaints into opportunities for delight.
• Plan Execution & Prioritization: Ensure associates execute tasks in line with the store plan, adjusting priorities as needed.
• Communication & Feedback: Provide clear, timely updates to management and associates, and foster a culture of constructive feedback.
• Compliance & Safety: Uphold labor laws, company policies, and safety standards, ensuring a secure environment for shoppers and staff.
• Program Promotion: Drive the adoption of credit and loyalty programs, contributing to revenue growth and customer retention.
• Shrink Reduction: Participate in initiatives that reduce loss and protect inventory.
• Additional Duties: Perform other tasks as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and store layout optimization.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven teamwork and collaboration with peers and supervisors.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Commitment to upholding honesty, integrity, and confidentiality in all interactions.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Background in safety compliance and shrink reduction initiatives.
• Proficiency with POS systems and basic data entry.
• Leadership training or certification.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership Presence: Ability to inspire and guide a team toward shared goals.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Problem‑Solving: Resolve issues efficiently while maintaining a positive tone.
• Time Management: Balance multiple tasks without compromising quality.
• Tech Savvy: Comfortable with retail technology and quick to learn new tools.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. Starting as a Customer Experience Coordinator, you’ll have the chance to:

• Advance to Store Manager or District Manager roles, overseeing larger teams and multiple locations.
• Specialize in areas such as Merchandising, Operations, or Loyalty Program Management.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Access to continuous learning resources, including online courses, workshops, and industry conferences.
• Benefit from a clear performance‑based promotion framework that rewards excellence.

Work Environment & Culture

brighthush fosters a culture of collaboration, transparency, and empowerment. Our values—Integrity, Innovation, and Customer Obsession—guide every decision and interaction. Employees enjoy:

• A supportive, inclusive workplace that celebrates diverse perspectives.
• Open communication channels with leadership and peers.
• Recognition programs that celebrate achievements and milestones.
• Opportunities to contribute ideas that shape store operations and customer experience.
• A flexible work environment that balances on‑site responsibilities with personal growth.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, the full compensation package at brighthush goes beyond base pay. You can expect:

• Competitive salary with performance bonuses.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including EAP, smoking cessation, and mental health resources.
• Insurance options such as life, short‑term and long‑term disability.
• Additional perks like pet insurance, legal assistance, and credit union access.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer satisfaction? Submit your application through the link below. We look forward to discovering how your passion and expertise can help brighthush continue to set the standard for exceptional customer experiences.