Dynamic Customer Experience Coordinator – Retail Guest Relations & Store Culture Champion – Full‑Time In‑Store Leadership Role at brighthush – Elevate Shopper Journeys, Drive Store Success, and Shape the Future of Retail

About brighthush

brighthush is more than a retailer; it’s a cultural movement that blends timeless fashion with cutting‑edge technology to create a shopping experience that feels both personal and futuristic. Our flagship store, located at 1379 Nashville Road in the vibrant city of Franklin, Kentucky, serves as a bustling community hub where style meets service. As we expand across the region, brighthush remains committed to redefining what it means to shop with confidence, authenticity, and a sense of belonging. Every customer interaction is an opportunity to build lasting relationships, and every employee is a brand ambassador who brings our values to life.

Why brighthush is the Place to Grow Your Career

At brighthush, we don’t just sell apparel – we cultivate moments. If you thrive in a fast‑paced environment, love connecting with people, and are passionate about elevating the customer journey, brighthush offers the platform, the culture, and the growth trajectory to turn your enthusiasm into a rewarding career. Our team is driven by a shared mission: to empower shoppers to express themselves confidently while enjoying a seamless, tech‑enhanced retail experience.

Role Overview

As the Customer Experience Coordinator, you will be the heartbeat of our guest experience, ensuring that every visit to brighthush is memorable. You will work closely with the Department Manager, fellow associates, and cross‑functional teams to create a welcoming environment, drive sales, and uphold the brand’s high standards of service and presentation.

Key Responsibilities

• Warm Welcome & Personalization: Greet guests with a genuine smile, quickly assess their needs, and tailor recommendations that resonate with their style and lifestyle.
• Transaction Excellence: Process sales, returns, and exchanges with precision, maintaining a balanced till and adhering to all cash handling protocols.
• Store Culture Champion: Embody brighthush’s core values—honesty, integrity, respect—and inspire teammates to uphold the same standards.
• Problem Resolution: Turn challenges into opportunities by addressing concerns swiftly, using empathy and creative solutions.
• Team Collaboration & Leadership: Partner with the Department Manager and fellow associates to streamline operations, share best practices, and support one another’s success.
• Visual Merchandising & Presentation: Maintain a clean, organized, and visually compelling sales floor that reflects brighthush’s brand aesthetic.
• Data Capture & Insight: Collect guest feedback, identify trends, and contribute to continuous improvement initiatives.
• Compliance & Safety: Adhere to all company policies, health and safety regulations, and cash handling procedures.
• Community Engagement: Participate in local events, charity drives, and community outreach programs that reinforce brighthush’s role as a responsible corporate citizen.

Essential Qualifications

• High school diploma or equivalent; college coursework in hospitality, business, or related fields is a plus.
• 1–2 years of retail or customer service experience in a fast‑paced environment.
• Strong interpersonal skills with a natural ability to connect with diverse customers.
• Proficiency in operating point‑of‑sale (POS) systems and handling cash transactions accurately.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, resilience, and a genuine passion for delivering outstanding service.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer experience.
• Knowledge of inventory management and visual merchandising principles.
• Previous leadership or supervisory experience, even at a junior level.
• Multilingual abilities to serve a broader customer base.
• Familiarity with retail analytics tools and reporting.

Skills & Competencies

• Customer‑First Mindset: Always prioritize the guest’s needs and anticipate their expectations.
• Attention to Detail: Accuracy in cash handling, order processing, and store presentation.
• Adaptability: Thrive in a dynamic environment where priorities can shift quickly.
• Team Player: Collaborate effectively with colleagues and management to achieve shared goals.
• Problem‑Solving: Identify issues proactively and implement creative solutions.
• Time Management: Balance multiple tasks while maintaining high service standards.
• Technology Savvy: Comfortable using POS systems, inventory software, and basic office tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will:

• Gain exposure to all facets of retail operations, from merchandising to inventory control.
• Participate in ongoing training programs covering customer service excellence, product knowledge, and leadership fundamentals.
• Have clear pathways to advance into roles such as Store Associate Lead, Department Manager, or even regional operations positions.
• Benefit from mentorship by seasoned leaders who are committed to your professional development.
• Access educational resources, including industry certifications and workshops.
• Attend quarterly innovation forums where you can contribute ideas that shape the future of retail at brighthush.

Work Environment & Company Culture

brighthush is a community of passionate individuals who share a commitment to quality, innovation, and inclusivity. Our culture is defined by:

• Respect & Integrity: Every team member is valued, and open communication is encouraged.
• Collaboration: Cross‑functional teamwork drives our success and fosters a supportive atmosphere.
• Innovation: We embrace new ideas, whether it’s a fresh merchandising concept or a technology upgrade.
• Employee Well‑Being: We prioritize work‑life balance, offering flexible scheduling and a supportive environment.
• Community Engagement: We actively participate in local events and charitable initiatives, reinforcing our role as a responsible corporate citizen.
• Recognition & Celebration: Regular shout‑outs, awards, and team celebrations keep morale high and reinforce our shared values.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based incentives and bonuses.
• Comprehensive health, dental, and vision insurance for employees and eligible dependents.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program on all brighthush merchandise.
• Professional development stipend and tuition reimbursement for relevant courses.
• Well‑being initiatives such as wellness challenges, mental health resources, and on‑site fitness discounts.
• Access to a company‑wide employee assistance program (EAP) for confidential support.

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Experience Coordinator role at brighthush. We’re hiring immediately, so don’t wait—apply today and join a team that values excellence, growth, and community.