Dynamic Customer Experience Coordinator – Retail Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences that combine style, value, and exceptional service. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a real impact.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in the people who bring our vision to life. As a Customer Experience Coordinator, you will be at the forefront of shaping how customers perceive and interact with our stores. You’ll lead a dynamic team of associates, drive loyalty initiatives, and ensure every guest leaves with a smile. In return, we offer a competitive salary, a comprehensive benefits package, and a career path that rewards performance, creativity, and dedication.

Key Responsibilities

• Lead by Example: Demonstrate outstanding customer service by engaging with guests, resolving issues promptly, and promoting loyalty programs.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor and coach associates on front‑end principles, personalized customer interactions, and the effective use of POS systems.
• Operational Excellence: Ensure store tasks align with the visual merchandising plan, prioritize activities, and maintain a clean, organized environment.
• Customer Advocacy: Address customer concerns swiftly, turning potential complaints into opportunities for loyalty and satisfaction.
• Collaboration with Management: Partner with store leadership to identify training needs, set performance goals, and share progress updates.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, fostering a secure and compliant workplace.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage to support store revenue goals.
• Loss Prevention Support: Participate in shrink reduction initiatives, reporting suspicious activity and reinforcing loss prevention practices.
• Continuous Improvement: Suggest process enhancements, share best practices, and contribute to a culture of continuous improvement.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating teams.
• Adaptability to changing priorities, unexpected situations, and flexible scheduling (including nights and weekends).
• Team‑player mindset, collaborating effectively with peers, associates, and senior management.
• Basic proficiency with POS systems, inventory management, and customer loyalty platforms.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer experience and loyalty program management.
• Knowledge of loss prevention strategies and store safety protocols.
• Prior experience in training and developing retail associates.
• Data‑driven mindset: comfortable analyzing sales metrics, customer feedback, and performance KPIs.

Key Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Time Management & Prioritization
• Attention to Detail & Accuracy
• Adaptability & Resilience
• Technology Proficiency (POS, CRM, Microsoft Office)
• Data Analysis & Reporting

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Experience Coordinator, you will:

• Progress to senior store management roles such as Assistant Store Manager or Store Manager.
• Access to leadership development programs, mentorship, and cross‑functional projects.
• Opportunity to lead store‑wide initiatives, from visual merchandising revamps to community outreach campaigns.
• Continuous learning through internal e‑learning modules, workshops, and industry conferences.
• Recognition programs that celebrate outstanding performance and innovation.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative environment. We celebrate diversity, encourage open communication, and value every team member’s contribution. Our culture is built on:

• Respect for individuality and a commitment to equity.
• Opportunities for cross‑departmental collaboration.
• Employee resource groups that support professional growth and community engagement.
• Regular team‑building events, wellness initiatives, and volunteer opportunities.

Compensation & Benefits

Starting pay for this role ranges from $14.00 to $14.50 per hour, based on experience and qualifications. In addition to competitive wages, brighthush offers:

• Employee discount on merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly benefits.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, cell phone plans, and pet insurance.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

Location & Schedule

Position based at 2243‑E Ashley Crossing Dr, Charleston, SC (brighthush Store 0128). The role requires a flexible schedule, including nights, weekends, and occasional holidays to meet store operational needs.

How to Apply

Ready to elevate your career and make a tangible difference in the retail experience? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our store’s guest interactions. Your leadership will shape the daily experience of thousands of shoppers, drive loyalty, and contribute to the overall success of our brand. If you are passionate about retail, thrive in a fast‑paced environment, and are ready to lead with integrity and enthusiasm, we want to hear from you.

Apply today and become part of a company that values people, rewards performance, and is dedicated to delivering exceptional value to customers worldwide.