Dynamic Customer Experience Specialist – Bilingual (English/Spanish) – Salesforce & Support Tools Expert – Remote Full‑Time Opportunity at brighthush

About brighthush

brighthush is a trailblazing renewable energy leader that is reshaping the utilities landscape across the United States. With a mission to empower individuals and businesses to reduce emissions, improve air quality, and embrace cleaner, healthier lifestyles, brighthush is at the forefront of the green energy revolution. Our portfolio spans solar, wind, battery storage, and smart grid solutions, all designed to deliver reliable, affordable power while protecting the planet for future generations.

At brighthush, we believe that exceptional customer experience is the cornerstone of sustainable growth. Every interaction—whether it’s a quick question about a bill, a technical support request, or a consultation on a new solar installation—has the potential to strengthen trust, deepen loyalty, and inspire advocacy. That’s why we’re looking for a passionate, bilingual Customer Experience Specialist who can elevate our service standards and help us build lasting relationships with our diverse customer base.

Why Join brighthush?

• Impactful Work: Your role will directly influence how customers perceive and engage with renewable energy solutions, driving adoption and satisfaction.
• Remote Flexibility: Work from anywhere in the United States with a fully supported home office setup.
• Growth Pathways: Opportunities to advance into senior support roles, team leadership, or cross‑functional projects in product, marketing, or engineering.
• Continuous Learning: Access to industry‑leading training, certifications, and a robust internal knowledge base.
• Inclusive Culture: A collaborative, respectful environment that values diversity, equity, and belonging.
• Competitive Compensation & Benefits: Base salary range of USD 41,600–52,000 per year, supplemented by performance bonuses, health & wellness benefits, and a generous paid time‑off policy.

Key Responsibilities

As a Customer Experience Specialist at brighthush, you will be the frontline advocate for our customers, ensuring that every interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Responding promptly to inbound customer inquiries via phone, email, live chat, and social media channels.
• Diagnosing and resolving a wide range of service issues—from billing discrepancies and outage notifications to product usage questions and technical troubleshooting.
• Educating customers on brighthush products, services, and best practices, thereby fostering informed decision‑making and long‑term satisfaction.
• Documenting all customer interactions accurately in Salesforce, ensuring data integrity and compliance with privacy regulations.
• Collaborating with cross‑functional teams (Engineering, Product, Marketing, and Operations) to relay customer feedback, identify pain points, and recommend process improvements.
• Maintaining a high level of product knowledge through ongoing training and self‑study, enabling you to provide expert guidance and proactive solutions.
• Participating in quality assurance initiatives, including call reviews, customer satisfaction surveys, and continuous improvement workshops.
• Contributing to the development of knowledge base articles, FAQs, and self‑service resources that empower customers to resolve common issues independently.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, communication excellence, and a genuine passion for customer service. The following qualifications are essential:

• High school diploma or equivalent; bachelor’s degree in Business, Communications, or a related field is preferred.
• Minimum of 1–2 years of customer service experience, preferably in a technical or utilities environment.
• Proficiency with Salesforce (or comparable CRM platforms) and a strong ability to navigate and customize dashboards, reports, and workflows.
• Excellent verbal and written communication skills in English; bilingual fluency in Spanish (both written and spoken) is a significant advantage.
• Strong problem‑solving skills, with the ability to think critically, troubleshoot effectively, and provide clear, actionable solutions.
• Demonstrated ability to manage multiple priorities in a fast‑paced, remote work environment while maintaining a high level of accuracy and professionalism.
• Commitment to continuous learning and a proactive attitude toward skill development.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in the renewable energy or utilities sector, with an understanding of solar, wind, or grid technologies.
• Familiarity with customer support tools such as Zendesk, Freshdesk, or Intercom.
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices for handling sensitive customer information.
• Previous experience in a bilingual support role, handling a diverse customer base across multiple regions.
• Certifications in customer service, Salesforce administration, or related fields.

Core Skills & Competencies

Success in this role requires a blend of technical, interpersonal, and analytical skills. Key competencies include:

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to exceeding expectations.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating CRM systems, troubleshooting software, and using data to inform decisions.
• Problem‑Solving: Ability to diagnose root causes, develop solutions, and follow through to resolution.
• Adaptability: Thrive in a dynamic environment, quickly learning new tools and processes.
• Collaboration: Work effectively with cross‑functional teams to drive continuous improvement.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we invest in our people’s professional development. As a Customer Experience Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on Salesforce, product updates, and industry trends.
• Opportunities to earn certifications (e.g., Salesforce Administrator, Customer Success Manager).
• Clear career pathways to senior support roles, team lead positions, or transitions into product management, marketing, or engineering.
• Participation in cross‑departmental projects that broaden your skill set and expand your professional network.

Work Environment & Culture at brighthush

Our culture is built on the principles of transparency, collaboration, and innovation. We foster an environment where:

• Remote teams are connected through regular virtual huddles, town halls, and informal coffee chats.
• Employees are encouraged to share ideas, challenge the status quo, and contribute to company‑wide initiatives.
• Work‑life balance is respected, with flexible scheduling and a generous paid time‑off policy.
• Diversity and inclusion are not just buzzwords—they’re embedded in our hiring practices, team dynamics, and community outreach.
• Recognition programs celebrate individual and team achievements, reinforcing a culture of appreciation.

Compensation & Benefits

While the base salary for this role ranges from USD 41,600 to 52,000 per year, we offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans with competitive employer contributions.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) that grows with tenure.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Annual professional development stipend for courses, certifications, or conferences.
• Employee referral bonus program and performance‑based incentives.

How to Apply

If you’re ready to bring your customer‑first mindset, bilingual fluency, and Salesforce expertise to a company that’s changing the world, we encourage you to apply today. Join brighthush and help us create a cleaner, brighter future—one satisfied customer at a time.