Dynamic Customer Service Executive – Live Chat Specialist & Relationship Builder for a Remote‑First, Growth‑Driven Team at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers businesses across Southeast Asia to unlock their digital potential. With a portfolio that spans cloud‑based collaboration tools, AI‑driven analytics, and next‑generation customer engagement platforms, we are redefining how companies connect with their audiences. Our mission is simple: Build the future of work, one innovative solution at a time.

Why brighthush?

At brighthush, we believe that a great career is more than a paycheck—it’s a journey of continuous learning, meaningful impact, and personal growth. Here’s what sets us apart:

• Remote‑First Culture – Work from anywhere, on your own schedule, while staying connected to a vibrant, global community.
• Learning & Development – Access to cutting‑edge courses, mentorship programs, and internal hackathons that sharpen your skills and accelerate your career trajectory.
• Competitive Compensation – Performance‑based salary packages that reward excellence and innovation.
• Well‑Being Perks – Comprehensive health coverage, wellness stipends, flexible time off, and a supportive environment that values work‑life harmony.
• Team Spirit – A collaborative, inclusive culture where every voice is heard, every win is celebrated, and every challenge is tackled together.

Job Summary

We are seeking a proactive, customer‑centric Customer Service Executive to join our remote team. In this role, you will be the frontline ambassador of brighthush, delivering exceptional live‑chat support, nurturing long‑term relationships, and ensuring that every customer interaction reflects our commitment to quality and integrity.

Key Responsibilities

• Build and Sustain Customer Relationships – Establish rapport with customers, understand their needs, and provide personalized solutions that drive satisfaction and loyalty.
• Deliver Live‑Chat Excellence – Respond to inquiries with speed, accuracy, and empathy; resolve issues efficiently while maintaining a positive brand voice.
• Provide Product & Service Expertise – Stay up‑to‑date on our product suite, promotions, and industry trends to offer comprehensive guidance to customers.
• Achieve Performance Metrics – Meet or exceed individual and team KPIs, including response time, resolution rate, and customer satisfaction scores.
• Maintain Confidentiality & Integrity – Handle sensitive customer data with the utmost discretion, adhering to data protection policies and best practices.
• Collaborate Across Functions – Work closely with Sales, Product, and Technical Support teams to ensure a seamless customer journey.
• Continuous Improvement – Identify process gaps, propose enhancements, and contribute to the evolution of our support framework.

Essential Qualifications

• Minimum 1 year of experience in a customer‑service role, preferably with live‑chat support.
• Fluency in English; proficiency in Bahasa Malaysia and Mandarin is highly desirable.
• Excellent typing speed (≥ 60 WPM) and accuracy, with the ability to manage multiple chats simultaneously.
• Strong critical‑thinking and problem‑solving skills; a proactive mindset to anticipate and address customer needs.
• Self‑motivated, disciplined, and capable of thriving in a fast‑paced, remote environment.
• Proficiency with Windows OS, Microsoft Office Suite, Google Workspace, and customer‑support platforms (e.g., Zendesk, Intercom).
• Willingness to work 9‑hour shifts on a rotating schedule, including weekends and public holidays.
• Personal laptop with a stable, high‑speed internet connection.

Preferred Qualifications

• Experience in SaaS or technology‑focused customer support.
• Knowledge of CRM systems and ticketing workflows.
• Multilingual communication skills beyond the core languages.
• Previous exposure to remote‑first teams and distributed work cultures.
• Certifications in customer experience or related fields.

Skills & Competencies

• Communication Excellence – Clear, concise, and engaging written communication.
• Empathy & Emotional Intelligence – Ability to understand and respond to customer emotions.
• Time Management – Prioritize tasks and manage workload effectively.
• Technical Aptitude – Quick learner of new tools and platforms.
• Team Collaboration – Works well with cross‑functional teams and shares knowledge openly.
• Adaptability – Comfortable with change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Customer Service Executive, you will:

• Progress to a Senior Customer Support Lead role, overseeing a team of agents and shaping support strategy.
• Transition into Product Support or Customer Success roles, leveraging your deep product knowledge and customer insights.
• Participate in Leadership Development Programs that cultivate managerial and strategic skills.
• Attend Industry Conferences and workshops to stay ahead of emerging trends.
• Earn Professional Certifications through our partnership with leading learning platforms.

Work Environment & Culture

Our remote‑first model means you can work from anywhere, but you’ll never feel isolated. We host monthly virtual coffee chats, quarterly all‑hands meetings, and spontaneous “watercooler” channels where ideas flow freely. Diversity, equity, and inclusion are not buzzwords for us—they’re the foundation of our decision‑making and innovation.

Compensation & Perks

While specific figures vary by role and experience, we offer:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and equity options.
• Health, dental, and vision insurance.
• Wellness stipend (gym, meditation, or home office upgrades).
• Unlimited paid time off and flexible holiday scheduling.
• Monthly team retreats (virtual or in‑person) to foster camaraderie.
• Access to a curated library of books, courses, and tech tools.

How to Apply

If you’re ready to make a real impact, grow with a future‑ready team, and thrive in a culture that celebrates innovation, your next chapter starts here. Submit your application through our careers portal or click the link below to apply directly.

Apply to this job at brighthush

Join brighthush Today

At brighthush, we’re building more than products—we’re building a community of forward‑thinkers who are passionate about transforming the way people work and connect. If you’re a sharp mind, a big thinker, and a curious heart ready to help us build what’s next, we want to hear from you.