Dynamic Customer Service Representative – Day & Evening Shift, Remote Work from Home – Join brighthush’s Global Support Team

About brighthush

brighthush is a leading global digital business services provider that empowers the world’s most iconic brands to streamline operations, enhance customer experiences, and drive sustainable growth. With a vibrant community of over 500,000 professionals who speak more than 300 languages, brighthush blends cutting‑edge technology with a human touch to deliver solutions that are faster, smarter, and more impactful.

Our mission is simple: to make business simpler, faster, and safer for our clients while creating a positive impact on communities and the environment. We believe that every employee is a catalyst for change, and we nurture talent through continuous learning, mentorship, and a culture of inclusion.

Why Work with brighthush?

• Paid Training & Development: Comprehensive onboarding and ongoing skill‑building programs that keep you ahead of industry trends.
• Competitive Compensation: Market‑aligned wages, performance bonuses, and a transparent pay structure.
• Full Benefits Package: Medical, dental, vision, 401(k) with company match, and more.
• Paid Time Off & Flexible Scheduling: Generous PTO, holidays, and the flexibility to balance work and life.
• Wellness & Engagement: Employee wellness initiatives, virtual social events, and community service opportunities.
• Career Growth: Clear advancement pathways, internal mobility, and leadership development programs.

Position Overview

As a Customer Service Representative at brighthush, you will be the frontline voice that connects our clients to solutions. Working from the comfort of your home, you will handle inquiries, resolve issues, and contribute to a culture of continuous improvement. This role is ideal for individuals who thrive in a dynamic environment, enjoy problem‑solving, and are passionate about delivering exceptional service.

Key Responsibilities

• Field and resolve customer inquiries across multiple channels (phone, chat, email) with a focus on first‑contact resolution.
• Practice active listening and empathy to understand customer needs and provide tailored solutions.
• Maintain confidentiality and handle sensitive information with the utmost professionalism.
• Escalate complex issues to appropriate teams while ensuring clear communication and follow‑up.
• Document all interactions accurately in the CRM system for audit and reporting purposes.
• Identify upsell and cross‑sell opportunities that align with customer goals and company objectives.
• Provide constructive feedback on recurring issues to drive process improvements.
• Adhere to quality standards, performance metrics, and compliance requirements.
• Participate in continuous training and knowledge‑sharing sessions.

Essential Qualifications

• High School Diploma or equivalent (College degree preferred but not required).
• Minimum of 6 months of customer service experience in a fast‑paced environment.
• Age 18 or older.
• Typing speed of at least 25 words per minute.
• Proficient with Windows‑based desktop systems and comfortable navigating multiple applications.
• Strong communication skills—verbal and written—in English.
• Ability to work independently, manage time effectively, and prioritize tasks under pressure.
• Experience with CRM or ticketing systems is a plus.

Preferred Qualifications

• Prior experience in sales or customer success roles.
• Knowledge of customer service best practices and industry standards.
• Experience with remote work tools (Zoom, Teams, Slack).
• Multilingual abilities or experience working with diverse customer bases.

Core Competencies & Skills

• Process Excellence: Commitment to following established procedures while continuously seeking efficiencies.
• Collaboration: Proven ability to work cross‑functionally with supervisors, support teams, and other stakeholders.
• Communication: Exceptional listening, questioning, and storytelling skills.
• Organizational Acumen: Strong problem‑solving, time management, and attention to detail.
• Emotional Intelligence: Ability to remain calm, empathetic, and solution‑focused during high‑stress interactions.
• Open‑Mindedness: Receptive to feedback, adaptable to evolving policies, and comfortable with a structured shift schedule.
• Critical Thinking: Quick analytical skills to diagnose issues and recommend appropriate actions.
• Solution Orientation: Proactive mindset that prioritizes customer satisfaction and business outcomes.

Remote Work Requirements

To ensure a seamless customer experience, we require the following from all remote employees:

• Minimum subscribed download speed of 15.0 Mbps and upload speed of 5.0 Mbps.
• ISP with no packet loss and ping under 50 ms.
• Prohibition of satellite, mobile data (5G/4G/3G hotspots), P2P, or VPN connections.
• Proof of internet speed upon hire.
• Clean, quiet workspace free from distractions.

Work Eligibility

brighthush is currently offering remote positions to individuals located in the following states:

AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We provide:

• Structured mentorship programs that pair you with seasoned leaders.
• Internal job boards that highlight promotions, lateral moves, and project opportunities.
• Access to industry conferences, webinars, and certifications.
• Regular performance reviews that focus on skill development and goal setting.
• Leadership training for high‑performing agents interested in supervisory roles.

Company Culture & Values

We pride ourselves on a culture that is:

• Inclusive: A diverse workforce where every voice is heard and respected.
• Collaborative: Team‑first mindset that encourages knowledge sharing and mutual support.
• Innovative: A continuous improvement ethos that rewards creative problem‑solving.
• Transparent: Open communication channels between employees and leadership.
• Balanced: Commitment to work‑life harmony through flexible scheduling and wellness programs.

Compensation & Benefits

While specific figures vary by role and location, you can expect:

• Competitive base salary with performance‑based incentives.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match.
• Paid vacation, sick leave, and holidays.
• Employee assistance programs and mental health resources.
• Regular wellness challenges and virtual fitness classes.
• Employee recognition programs and annual awards.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values growth, innovation, and impact.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including veterans and individuals with disabilities.