Dynamic Customer Service Representative – Propane Distribution & Community Engagement Specialist at brighthush

About brighthush

For more than six decades, brighthush has been a pillar of the Midwest’s energy landscape. As a family‑owned business, we blend the reliability of a long‑standing legacy with the agility of a modern, customer‑centric organization. With over 60 local offices spanning Minnesota, Wisconsin, Illinois, Michigan, North Dakota, and South Dakota, we bring propane directly to the homes and businesses that power their daily lives. At brighthush, we pride ourselves on a small‑town, community‑first culture—our employees live in the neighborhoods they serve, and our service is built on trust, transparency, and genuine care for every customer interaction.

Why Join brighthush?

Working at brighthush means becoming part of a team that values collaboration, continuous improvement, and personal growth. We offer a supportive environment where your ideas are heard, your contributions are recognized, and your career path is mapped out with clear milestones. Whether you’re a seasoned professional or just starting out, you’ll find opportunities to develop new skills, take on increasing responsibilities, and advance within a company that rewards dedication and results.

Key Responsibilities

• Customer Interaction: Serve customers through walk‑in visits, phone calls, and email inquiries, delivering exceptional service that reflects brighthush’s commitment to quality.
• Sales & Account Management: Close inbound and outbound sales, solicit payments on past‑due invoices, and actively manage customer account balances to ensure timely collections.
• Data & Record Keeping: Maintain accurate customer data, product inventories, and vendor invoices using Microsoft Word, Excel, and proprietary web‑based applications.
• Branch Operations: Collaborate with the Branch Manager to schedule service work, process cash and credit card transactions, and perform account reconciliations.
• Mail & Logistics: Handle branch mail, including trips to the post office, and manage daily bank deposits.
• Reporting & Compliance: Prepare weekly and monthly reports, monitor due dates, and ensure branch operations adhere to company policies, state, federal, and local regulations.
• Process Improvement: Identify opportunities to streamline processes, provide constructive feedback, and work with the home office to implement enhancements.
• Physical Requirements: Assist customers with cylinder fills (lifting up to 30 lbs) and travel within the regional area as needed.

Essential Qualifications

• Proven customer service experience, preferably in a high‑volume, community‑focused setting.
• Strong written and verbal communication skills, with the ability to convey technical information clearly.
• Proficiency in Microsoft Word and Excel; comfortable learning new web‑based tools.
• Excellent data entry skills and meticulous attention to detail.
• Ability to read, interpret, and understand work orders, shipping documents, product labels, and invoices.
• Self‑motivated, able to work independently while collaborating effectively with team members.
• Valid driver’s license and reliable transportation for occasional travel.

Preferred Qualifications

• Experience in the propane or energy distribution industry.
• Background in sales or account management, with a track record of meeting or exceeding targets.
• Knowledge of local regulations governing propane sales and safety standards.
• Previous exposure to cash handling and banking procedures.
• Demonstrated ability to lead or mentor junior staff.

Skills & Competencies

• Customer‑centric mindset: Passion for solving problems and exceeding expectations.
• Analytical thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Time management: Juggling multiple tasks while maintaining accuracy and meeting deadlines.
• Team collaboration: Working harmoniously with colleagues across departments.
• Adaptability: Thriving in a dynamic environment with evolving priorities.
• Integrity: Upholding ethical standards in all customer and financial interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have the chance to:

• Progress into supervisory or branch management roles through structured training programs.
• Participate in cross‑functional projects that expose you to sales, logistics, and compliance functions.
• Earn certifications in customer service excellence, safety compliance, or sales techniques.
• Attend industry conferences and workshops to stay ahead of market trends.
• Benefit from mentorship initiatives that pair you with seasoned leaders in the propane sector.

Work Environment & Company Culture

brighthush’s culture is built on the principles of community, respect, and continuous improvement. Employees enjoy a supportive atmosphere where ideas are welcomed, achievements celebrated, and work-life balance respected. Our local offices foster a sense of belonging, and our leadership team is committed to transparent communication and open dialogue. We celebrate diversity, encourage innovation, and provide a safe, inclusive space for everyone to thrive.

Compensation, Perks, and Benefits

While the base hourly wage is competitive within the industry, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance options.
• Paid vacation and sick leave.
• Performance‑based bonuses and incentive programs.
• Employee assistance programs and wellness resources.
• Retirement savings plans with company matching.
• Professional development funds and tuition reimbursement for relevant courses.
• Employee discounts on propane purchases and partner services.

How to Apply

Ready to bring your customer service expertise to a company that values community and growth? Click the link below to submit your application and join the brighthush family today.