Dynamic Customer Service Representative – Scheduling, Dispatch & Field Service Operations Specialist for Remote Tech‑Enabled Field Service Solutions

About brighthush

brighthush is a trailblazing provider of end‑to‑end field service and facilities maintenance solutions that empower businesses to deliver flawless on‑site experiences. Leveraging cutting‑edge technology, brighthush transforms traditional service operations into intelligent, data‑driven workflows that reduce downtime, increase technician productivity, and elevate customer satisfaction. Our mission is simple: to make every service interaction seamless, efficient, and memorable.

With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is redefining the field service landscape. We partner with industry leaders across manufacturing, utilities, healthcare, and retail, delivering solutions that blend robust ERP integration, real‑time dispatch, and proactive customer engagement. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your contributions directly impact the success of our clients and the growth of our organization.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the United States with a fully supported remote setup.
• Competitive Compensation: Earn a base salary in the range of USD 45,760 – 58,240 per year, with performance‑based bonuses and equity opportunities.
• Comprehensive Benefits: Health, dental, vision, life insurance, 401(k) with company match, generous paid time off, and a remote work stipend.
• Career Growth: Structured learning paths, mentorship programs, and clear promotion tracks across operations, technology, and leadership.
• Inclusive Culture: A diverse, collaborative workplace that values every voice and encourages innovation.
• Impactful Work: Your role directly supports thousands of technicians and customers, driving measurable improvements in service delivery.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the linchpin between our clients, technicians, and internal systems. Your day‑to‑day activities will include:

• Coordinating and scheduling service visits across multiple customer portals, ensuring optimal technician allocation and minimal customer wait times.
• Dispatching technicians in real‑time, monitoring job progress, and updating stakeholders via our integrated field service platform.
• Managing high‑volume inbound and outbound communications, including phone calls, emails, and chat, with a focus on clarity, empathy, and resolution.
• Maintaining accurate records in the ERP system, reconciling service tickets, and generating reports for management and clients.
• Collaborating with sales, operations, and technical teams to resolve scheduling conflicts, address customer concerns, and improve service workflows.
• Actively participating in continuous improvement initiatives, providing feedback on system usability, and suggesting process enhancements.

Essential Qualifications

• Minimum of 2 years of experience in scheduling, dispatch, or customer service within a field service or service‑delivery environment.
• Proficiency with ERP or field service systems, with a strong preference for experience using Acumatica.
• High school diploma or equivalent; associate or bachelor’s degree in Business, Information Technology, or related field is a plus.
• Demonstrated ability to manage multiple customer portals simultaneously while maintaining high accuracy and attention to detail.
• Strong verbal and written communication skills in English, with the ability to convey complex information clearly and concisely.
• Proven track record of handling high call volumes with professionalism and efficiency.

Preferred Qualifications

• Experience with other ERP platforms such as SAP, Oracle, or Microsoft Dynamics.
• Knowledge of field service best practices, including work order management, technician scheduling algorithms, and service level agreements (SLAs).
• Certifications in customer service, project management, or related disciplines.
• Fluency in additional languages (Spanish, French, Mandarin) to serve a diverse customer base.
• Experience working in a remote or distributed team environment, with self‑management and strong time‑management skills.

Skills & Competencies

• Technical Proficiency: Comfortable navigating complex software, troubleshooting system issues, and leveraging data analytics to improve scheduling efficiency.
• Customer‑Centric Mindset: Passion for delivering exceptional service, anticipating client needs, and turning challenges into opportunities.
• Problem‑Solving: Ability to analyze situations, identify root causes, and implement effective solutions quickly.
• Time Management: Skilled at prioritizing tasks, juggling multiple responsibilities, and meeting tight deadlines.
• Collaboration & Teamwork: Works seamlessly with cross‑functional teams, fostering open communication and shared accountability.
• Adaptability: Thrives in a fast‑paced, evolving environment, embracing change and continuous improvement.
• Data‑Driven Decision Making: Uses metrics and KPIs to assess performance, identify trends, and recommend actionable improvements.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to a library of internal and external training resources, including webinars, workshops, and certification courses.
• Cross‑functional project assignments that broaden your skill set and expose you to new areas of the business.
• Clear promotion pathways from Customer Service Representative to Senior Representative, Team Lead, or Operations Manager.
• Annual performance reviews that align your career goals with organizational objectives.

Work Environment & Culture

brighthush champions a remote‑first culture that balances autonomy with collaboration. Our team members enjoy:

• Flexible work hours that accommodate personal commitments while ensuring coverage for global clients.
• Regular virtual team huddles, town‑hall meetings, and informal coffee chats to foster connection.
• A culture of psychological safety where ideas are welcomed, and constructive feedback is encouraged.
• Commitment to diversity, equity, and inclusion, with initiatives that celebrate different perspectives and backgrounds.
• Community outreach programs and volunteer opportunities that allow employees to give back to their local communities.

Compensation & Benefits

While the base salary for this role ranges from USD 45,760 to 58,240 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Health & Wellness: Fully paid medical, dental, and vision plans with access to telehealth services.
• Financial Security: 401(k) plan with company match, stock‑option program, and annual performance bonuses.
• Time Off: Generous paid time off (PTO), sick leave, and paid holidays, plus a flexible vacation policy.
• Remote Work Stipend: Monthly allowance to cover home‑office equipment, high‑speed internet, and utilities.
• Professional Development: Reimbursement for relevant certifications, conferences, and continuing education.
• Well‑being Initiatives: Employee assistance program (EAP), mental health resources, and wellness challenges.

How to Apply

If you are ready to bring your scheduling expertise, customer‑service passion, and tech‑savvy mindset to a forward‑thinking organization, we want to hear from you. Join brighthush and help shape the future of field service excellence.

Click the link below to submit your application and take the first step toward an exciting career with brighthush.