Dynamic Customer Service & Sales Order Entry Specialist – High‑Volume Processing, Compliance & Data Management

About brighthush

brighthush stands at the forefront of the healthcare industry, pioneering solutions that bridge the gap between cutting‑edge science and patient care. Our mission is simple yet profound: to ensure that life‑saving products reach patients worldwide with speed, safety, and uncompromised quality. By marrying rigorous compliance standards with innovative supply‑chain strategies, we transform complex logistics into seamless, patient‑centric delivery. At brighthush, every team member is empowered to make a tangible difference—whether that means refining a data‑entry workflow or championing a new regulatory initiative.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a purpose‑driven community that values curiosity, integrity, and continuous growth. Our remote‑first culture offers the flexibility you need to balance life and work, while our competitive compensation and comprehensive benefits package support your well‑being and career aspirations. Whether you’re a seasoned order‑entry professional or a recent graduate eager to learn, brighthush provides mentorship, resources, and a clear path to advancement.

Position Overview

We are seeking a meticulous, self‑motivated Customer Service & Sales Order Entry Specialist to become the backbone of our order‑processing operations. In this role, you will capture, validate, and process every sales order with 100% accuracy, ensuring compliance with industry regulations and timely delivery of critical products. Your technical proficiency, analytical mindset, and unwavering commitment to quality will directly influence our ability to meet patient needs and uphold regulatory standards.

Key Responsibilities

• Order Capture & Validation: Receive sales orders from phone, email, and web portal, and enter them into our ERP system with flawless accuracy.
• Database Stewardship: Maintain up‑to‑date customer, product, and inventory records, ensuring data integrity and real‑time visibility for cross‑functional teams.
• Discrepancy Resolution: Identify, investigate, and resolve order discrepancies, billing issues, and inventory mismatches promptly.
• Compliance Management: Adhere to ISO, AATB, FDA, and GMP guidelines throughout the order‑entry process, documenting all activities for audit readiness.
• Secure Payment Processing: Process credit card transactions using approved software, ensuring PCI‑DSS compliance and data security.
• Reporting & Analytics: Generate daily, weekly, and monthly reports on order volume, processing times, and error rates to support continuous improvement initiatives.
• Cross‑Functional Collaboration: Partner with Sales, Finance, Logistics, and Quality Assurance teams to resolve issues and streamline workflows.
• Process Improvement: Participate in Kaizen events and propose automation or workflow enhancements that reduce manual effort and increase accuracy.

Essential Qualifications

• High school diploma or GED; associate’s degree preferred.
• Minimum of 3 years of high‑volume order‑entry experience in a regulated environment.
• Exceptional attention to detail, with a proven track record of maintaining 99.9% data accuracy.
• Proficiency with Microsoft Outlook, ERP systems, and data‑entry tools.
• Experience with Tissue Trace Software, GMP Compliance Software, and credit card processing platforms.
• Solid understanding of ISO, AATB, FDA, and GMP regulatory requirements.
• Excellent written and verbal communication skills in English.
• Self‑starter who can work independently while maintaining strong collaboration with remote teammates.

Preferred Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• Experience in the biopharmaceutical or medical device industry.
• Knowledge of advanced ERP modules (e.g., SAP, Oracle) and data‑visualization tools (Power BI, Tableau).
• Certified Six Sigma Green Belt or similar process‑improvement certification.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
• Regulatory Compliance: Deep understanding of industry standards and the ability to apply them consistently.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic issues.
• Time Management: Prioritize tasks effectively in a fast‑paced, remote environment.
• Communication: Clear, concise communication with internal stakeholders and external partners.
• Team Player: Collaborative mindset, ready to share knowledge and support teammates.
• Adaptability: Thrive in a changing environment, quickly learning new processes or tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Sales Order Entry Specialist, you will have the opportunity to:

• Progress into a Senior Order Management Lead role, overseeing a team of specialists and driving strategic initiatives.
• Transition into Compliance & Quality Assurance positions, leveraging your regulatory knowledge to shape company policies.
• Participate in Cross‑Functional Projects that span Sales, Finance, and Operations, expanding your skill set and visibility.
• Access Professional Development Programs such as Six Sigma training, ERP certification, and leadership workshops.
• Benefit from a Mentorship Program pairing you with senior leaders who can guide your career trajectory.

Work Environment & Company Culture

brighthush champions a culture of transparency, respect, and innovation. Our remote work model is supported by:

• Weekly virtual town halls and team check‑ins to maintain connection.
• State‑of‑the‑art collaboration tools (Slack, Microsoft Teams, Zoom).
• Flexible scheduling that respects work‑life balance.
• Regular virtual social events and wellness challenges.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

We offer a competitive salary range of $47,840 – $52,000 per year, commensurate with experience and qualifications. In addition, you’ll enjoy:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and paid holidays.
• Tuition reimbursement for approved courses and certifications.
• Health, dental, and vision insurance plans.
• Employee assistance program (EAP) and mental health resources.
• Annual wellness stipend and gym membership discounts.
• Performance bonuses and recognition programs.

How to Apply

Ready to bring your expertise to a purpose‑driven organization? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion align with our mission to deliver life‑saving products worldwide.

Apply to this job at brighthush

Join brighthush Today!

At brighthush, your work matters. Every sales order you process brings a critical product closer to the patients who need it. If you’re a detail‑oriented, compliance‑savvy professional ready to make a difference from anywhere in the United States, we want to hear from you. Apply now and become part of a team that values excellence, innovation, and the human impact of our work.