Dynamic Customer Success Associate – Driving Adoption, Engagement, and Growth for AI‑Powered Market Intelligence at brighthush

About brighthush

brighthush is a trailblazer in AI‑driven market intelligence, empowering professionals worldwide to make smarter, data‑backed decisions. Since our founding in 2011, we have grown from a small startup to a trusted partner for over 6,000 enterprise customers, including a majority of the S&P 500. Our platform aggregates and analyzes a vast universe of public and private content—equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research—delivering insights that matter from content you can trust.

In 2024, we expanded our capabilities by integrating Tegus’ expertise, creating a unified experience that accelerates growth, innovation, and content expansion. With offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland, brighthush is a global, fast‑moving, and inclusive organization that values curiosity, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a culture that celebrates bold ideas, embraces diversity, and rewards high performance. We provide:

• Competitive base salary (USD $70,000–$87,000) plus performance‑based bonus and equity opportunities.
• Comprehensive benefits: health, dental, vision, 401(k) with company match, generous paid time off, and flexible work arrangements.
• Professional development: access to industry conferences, internal training, mentorship programs, and a clear career ladder.
• Inclusive environment: we champion equal opportunity and actively foster a workplace where every voice is heard.

Role Overview

The Customer Success Associate (CSA) is the frontline champion of our clients’ experience. You’ll partner closely with Account Managers, Account Executives, support teams, and product stakeholders to ensure users not only adopt but thrive on the brighthush platform. Your focus will be on usage, engagement, and adoption—flexing to meet the evolving needs of our business.

Key Responsibilities

• Onboarding & Adoption: Schedule and conduct personalized 1:1 onboarding sessions for new users, guiding them through platform integration and best practices.
• Warm Outreach & Email Engagement: Identify low‑activity or dormant users, reach out via email and phone, and convert outreach into live sessions that uncover blockers and drive adoption.
• Client Engagement: Support client sessions across diverse industries and user types, join Account Managers on training calls, and help users apply brighthush to their workflows.
• Customer Health & Retention: Collaborate with Customer Success Managers and Account Managers to maintain healthy accounts, deliver tailored training, and provide ongoing product guidance.
• Growth Initiatives: Assist sales teams by running product overview sessions for trials, joining demos, and highlighting platform value to prospective users.
• Market Insight Support: Spot themes, trends, and relevant content during client interactions; package and share insights with internal stakeholders to strengthen messaging.
• Product Feedback Loop: Capture user feedback, track recurring pain points, and flag opportunities for improvement; partner with product teams to translate insights into actionable enhancements.

Essential Qualifications

• 1+ years of experience in high‑volume outreach, user support, or customer success.
• Proven ability to communicate complex concepts in simple, clear language.
• Strong rapport‑building skills and a consultative mindset.
• Energetic, curious, and eager to learn new workflows and industry use cases.
• Highly organized, self‑motivated, and capable of managing multiple tasks in a fast‑paced environment.
• Excellent written and verbal communication skills; fluency in English is required.

Preferred Qualifications

• Experience in SaaS or enterprise software environments.
• Background in data analytics, finance, or market research.
• Familiarity with AI or machine learning concepts.
• Previous exposure to customer success metrics (NPS, CSAT, churn, adoption rates).
• Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.

Core Competencies

• Customer‑centric mindset with a passion for delivering value.
• Analytical thinking and data‑driven decision making.
• Adaptability and resilience in a dynamic, high‑growth environment.
• Team collaboration and cross‑functional communication.
• Proactive problem‑solving and continuous improvement focus.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a CSA, you’ll gain exposure to:

• Strategic account management and sales enablement.
• Product development cycles and feature prioritization.
• Data analytics and market intelligence research.
• Leadership training and mentorship from senior Customer Success leaders.

We encourage internal mobility—many of our senior Customer Success Managers began as CSAs, and several have transitioned into Product Management, Sales Engineering, and Marketing roles.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Collaboration, and Impact. You’ll work in a hybrid model that supports both remote and on‑site collaboration, with flexible hours and a results‑oriented approach. We celebrate wins—both big and small—through regular shout‑outs, quarterly town halls, and a culture of continuous feedback.

Compensation & Benefits

While the base salary range for this role is USD $70,000–$87,000, you’ll also be eligible for:

• Performance‑based bonus tied to individual and team metrics.
• Equity options that align your success with the company’s growth.
• Health, dental, and vision insurance plans.
• 401(k) with company match and financial planning resources.
• Generous paid time off, parental leave, and wellness programs.
• Professional development stipend and conference travel support.

How to Apply

If you’re ready to help clients unlock the full potential of AI‑powered market intelligence and thrive in a fast‑moving, inclusive environment, we’d love to hear from you. Submit your application through our careers portal and join the brighthush team today.