Dynamic Customer Success & Sales Onboarding Specialist – Remote Contract Role at brighthush, Fiber‑Optic Connectivity Leader
About brighthush and the Future‑Proof Internet Revolution
brighthush is more than a fiber‑optic provider; it is a movement that is reshaping how people connect, work, and play across the United States and Canada. With a presence in more than a dozen vibrant communities—California, Arizona, North Carolina, Maryland, Idaho, Colorado, Virginia, and Toronto—our mission is simple: deliver blazing‑fast, reliable internet that empowers every household and business to thrive in a digital world.
Our people‑first philosophy is the cornerstone of everything we do. We believe that when employees feel respected, trusted, and empowered, the entire organization benefits. That’s why the majority of our roles are remote‑first, giving you the freedom to work from anywhere you can connect to the internet. Whether you’re a seasoned sales professional or a tech enthusiast eager to help customers succeed, brighthush offers an environment where your voice matters and your growth is a priority.
Why brighthush is a Game Changer
In an era where connectivity is the backbone of innovation, brighthush stands at the forefront of the broadband revolution. Our proprietary network architecture delivers speeds that outpace traditional DSL and cable, while our commitment to open internet principles ensures that every user enjoys a fair, fast, and secure experience. By bridging the digital divide, we are not just selling a product—we are enabling communities to access education, healthcare, commerce, and culture at unprecedented levels.
Why Join brighthush?
- Impactful Work: Every customer interaction you handle directly contributes to closing the digital divide and ensuring that high‑speed internet is accessible to all.
- Remote‑First Flexibility: Work from home, a co‑working space, or anywhere you choose—no commute, no hassle.
- Competitive Compensation: Hourly rates ranging from $41,740 to $49,100 USD (U.S.) or $46,835 to $55,100 CAD (Canada), with potential for extension or permanent transition.
- Comprehensive Benefits: Health, dental, vision, and wellness programs—plus generous paid time off, professional development stipends, and a culture that celebrates diversity and inclusion.
- Career Growth: Structured learning paths, mentorship programs, and the opportunity to move into senior sales, technical support, or product management roles.
- Innovative Culture: A collaborative, high‑energy team that values curiosity, continuous improvement, and a shared commitment to open internet principles.
About the Industry
The broadband industry is evolving at a breakneck pace. From the rise of 5G to the proliferation of IoT devices, the demand for reliable, high‑speed connectivity is higher than ever. Companies that can deliver not only the technology but also exceptional customer experience will lead the market. At brighthush, we combine cutting‑edge infrastructure with a customer‑centric approach, positioning ourselves as a trusted partner for both residential and business clients.
Role Overview
As a Customer Success & Sales Onboarding Specialist, you will be the first point of contact for prospective and existing customers. Your primary goal is to convert inquiries into successful orders while ensuring a seamless onboarding experience that turns new users into lifelong advocates for brighthush.
Key Responsibilities
- Handle inbound calls, live chats, and email inquiries with professionalism and empathy.
- Make outbound calls to nurture leads, schedule installation appointments, and follow up on pending orders.
- Accurately capture and update customer data in our CRM and order management systems.
- Collaborate with Field Installation, Technical Support, and Enterprise Sales teams to coordinate order fulfillment and resolve any issues.
- Utilize a suite of tools—including Slack, G‑Suite, Amazon Connect, and our proprietary order lifecycle platform—to manage tasks and deliver real‑time updates.
- De‑escalate customer concerns, provide effective solutions, and ensure a high level of satisfaction.
- Track and report on key performance metrics such as conversion rates, average handling time, and customer satisfaction scores.
- Continuously learn about new products, services, and industry trends to better serve customers.
- Participate in regular training sessions and knowledge‑sharing workshops to stay ahead of the curve.
- Contribute to the development of best‑practice playbooks and FAQ resources for the team.
Essential Qualifications
- Minimum of 2 years’ experience in a call center, technical support, or sales support environment.
- Proven track record of meeting or exceeding sales targets in telecommunications, retail, or B2B settings.
- Strong verbal and written communication skills, with the ability to tailor messaging to diverse audiences.
- Excellent interpersonal skills—capable of building rapport quickly and guiding conversations toward mutually beneficial outcomes.
- High level of organization and resourcefulness; able to juggle multiple tasks while maintaining accuracy.
- Proficiency in using multiple software tools simultaneously (e.g., CRM, chat, email, and collaboration platforms).
- Proactive, solution‑focused mindset; thrives in a fast‑paced environment with frequent customer onboarding.
- Willingness to ask questions, learn, and adapt to new technologies and processes.
- Basic understanding of fiber‑optic technology and broadband service models.
Preferred Qualifications & Assets
- Experience with fiber‑optic or broadband sales.
- Knowledge of networking concepts such as routing, Wi‑Fi, and streaming technologies.
- Fluency in Spanish (verbal and written) is an asset.
- Prior experience in a remote‑first or distributed team setting.
- Certifications in customer success, sales methodology, or technical support.
Skills & Competencies
- Customer‑centric mindset with a passion for solving problems.
- Strong analytical skills to interpret data and drive continuous improvement.
- Adaptability to rapidly changing priorities and new product launches.
- Time‑management proficiency—capable of meeting daily quotas while maintaining quality.
- Team collaboration—comfortable working cross‑functionally with engineering, marketing, and field teams.
- Tech‑savvy—quick to learn new platforms and troubleshoot basic technical issues.
Career Growth Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Success & Sales Onboarding Specialist, you will have clear pathways to advance into:
- Senior Sales Representative or Account Manager roles, where you’ll manage larger portfolios and drive revenue growth.
- Technical Support Leadership, overseeing a team of support specialists and shaping service delivery.
- Product Management, contributing to the roadmap of new services and features.
- Customer Experience Manager, leading initiatives to elevate satisfaction and loyalty across the organization.
Our structured learning paths include mentorship, on‑the‑job training, and access to industry certifications. We also encourage participation in conferences, webinars, and internal hackathons to foster continuous learning.
Work Environment & Company Culture
brighthush’s culture is built on trust, transparency, and a shared commitment to innovation. Key highlights include:
- Remote‑first policy that supports work‑life balance.
- Unlimited vacation policy—take the time you need to recharge.
- Flexible scheduling to accommodate different time zones and personal commitments.
- Regular virtual town halls and team‑building events to keep the community connected.
- Open communication channels—your voice is heard at all levels.
- Commitment to diversity, equity, and inclusion—every team member is valued for their unique perspective.
Compensation & Benefits
Our total rewards package is designed to support your well‑being and professional growth:
- Competitive hourly rates ($41,740–$49,100 USD for U.S. residents; $46,835–$55,100 CAD for Canadian residents).
- Health, dental, and vision insurance plans.
- 401(k) matching (U.S.) and RRSP contribution matching (Canada).
- Paid time off, sick leave, and parental leave.
- Professional development stipend and tuition reimbursement.
- Employee wellness program, including mental health resources and fitness subsidies.
- Annual company retreats and team‑building events.
- Technology stipend to set up an efficient home office.
Our Commitment to Diversity & Inclusion
brighthush is proud to foster an inclusive environment where every individual—regardless of race, religion, gender, sexual orientation, age, disability, or background—can thrive. We actively seek diverse perspectives to drive innovation and better serve our customers. If you require accommodations during the application or interview process, please let us know, and we will provide reasonable support.
Ready to Make a Difference?
If you’re passionate about technology, love helping people, and want to be part of a company that’s changing lives through high‑speed internet, we want to hear from you. Join brighthush as a Customer Success & Sales Onboarding Specialist and help us bring the future of connectivity to communities across North America.