Dynamic Customer Support Representative – 100% Onsite, 13‑Week Intensive Training, $20+ Hour – Join brighthush
About brighthush
Welcome to brighthush, a leading provider of integrated communication and entertainment solutions that keep people connected across the United States. With a portfolio that spans high‑speed internet, premium television, mobile voice services, and cutting‑edge advertising platforms, brighthush is at the forefront of the digital experience. Our mission is simple: deliver reliable, innovative, and customer‑centric services that enrich everyday life. As we expand our footprint into 41 states, we’re looking for passionate, tech‑savvy individuals to join our vibrant team and help us shape the future of connectivity.
Why Join brighthush?
At brighthush, we believe that every employee is a catalyst for growth—both personal and professional. We offer a dynamic work environment, comprehensive training, and a culture that values collaboration, creativity, and continuous learning. As a Customer Support Representative, you’ll be the frontline ambassador of brighthush, ensuring that every customer interaction reflects our commitment to excellence.
Key Responsibilities
- Customer Interaction: Handle inbound calls from residential and business customers, addressing inquiries related to billing, account updates, service activation, and technical troubleshooting.
- Technical Support: Resolve issues related to cable, internet, and voice services, using diagnostic tools and knowledge bases to deliver timely solutions.
- Product Knowledge: Master the full suite of brighthush products and services, staying current on new features, promotions, and industry trends.
- Data Management: Accurately update customer records in our CRM system, ensuring data integrity and compliance with privacy regulations.
- Team Collaboration: Work closely with technical specialists, billing teams, and field technicians to resolve complex issues and provide a seamless customer experience.
- Performance Metrics: Meet or exceed key performance indicators such as average handle time, first‑call resolution, and customer satisfaction scores.
- Continuous Improvement: Participate in regular training sessions, feedback loops, and process improvement initiatives to enhance service quality.
Essential Qualifications
- High school diploma or equivalent.
- Legal authorization to work in the United States without the need for employment‑based immigration sponsorship.
- Availability to work a flexible schedule, including nights, weekends, and holidays.
- Fluent in English—reading, writing, and speaking.
- Strong communication skills, both verbal and written.
- Basic computer literacy and proficiency with MS Office applications.
- Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
Preferred Qualifications
- Minimum of 6 months of customer service experience, preferably in a call center or high‑volume environment.
- At least 1 year of experience working with computers and software applications.
- Experience troubleshooting technical issues related to cable, internet, or voice services.
- Proficiency with CRM systems and ticketing platforms.
- Demonstrated ability to work independently and as part of a collaborative team.
- Positive, solution‑oriented mindset with a strong focus on customer satisfaction.
Skills & Competencies
- Problem Solving: Quickly diagnose and resolve customer issues, turning challenges into opportunities for positive engagement.
- Empathy & Patience: Build rapport with customers, listening actively and responding with understanding.
- Adaptability: Thrive in a dynamic environment, adjusting to new processes, technologies, and customer needs.
- Attention to Detail: Maintain accuracy in data entry, documentation, and compliance with company policies.
- Team Spirit: Collaborate with peers, share best practices, and contribute to a supportive workplace culture.
- Resilience: Handle high call volumes and challenging situations with composure and professionalism.
Training & Development
All new hires undergo a comprehensive 13‑week training program, scheduled from Tuesday through Saturday, 10:00 a.m. – 7:00 p.m. This immersive curriculum covers product knowledge, customer service fundamentals, technical troubleshooting, and soft‑skill development. Upon successful completion, you’ll transition into a full‑time role with a flexible schedule that includes two weekdays off and core hours between 11:00 a.m. and 10:00 p.m.
Career Growth Opportunities
At brighthush, we’re committed to nurturing talent and providing clear career pathways. As a Customer Support Representative, you’ll have the chance to:
- Advance to senior support roles, team lead positions, or specialized technical tracks.
- Participate in cross‑functional projects that influence product development and customer experience.
- Access ongoing learning resources, certifications, and leadership training.
- Earn performance‑based bonuses and recognition awards.
Work Environment & Culture
Our call centers are vibrant, collaborative spaces designed to foster teamwork and innovation. You’ll work alongside energetic colleagues who share a passion for service excellence. We celebrate diversity, encourage open communication, and promote a healthy work‑life balance. Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive environment where your contributions are valued.
Compensation & Benefits
Brighthush offers a competitive hourly rate starting at $20.00, with potential to grow based on performance and tenure. While the base pay ranges from $20.00 to $36.35, we also provide:
- Health, dental, and vision insurance plans.
- Paid time off, including vacation, sick leave, and holidays.
- Retirement savings options with company match.
- Employee assistance programs and wellness initiatives.
- Employee discounts on brighthush products and services.
- Opportunities for overtime and shift differentials.
How to Apply
Ready to become a key player in brighthush’s customer experience team? Submit your application today and take the first step toward a rewarding career. We look forward to learning how your skills and passion align with our mission.
Join brighthush – Where Every Call Matters
At brighthush, we don’t just provide services; we build lasting relationships with our customers. As a Customer Support Representative, you’ll be the voice that keeps our community connected, informed, and satisfied. If you’re eager to grow, thrive in a fast‑paced environment, and make a real impact, we want to hear from you.