Dynamic Customer Support Representative – 13‑Week Intensive Onsite Training, $20+ Hour – Join brighthush
About brighthush
brighthush is a trailblazer in the digital communications arena, delivering a seamless blend of high‑speed internet, premium television, mobile voice services, and next‑generation advertising solutions across the United States. With a presence in 41 states, we empower millions of households and businesses to stay connected, entertained, and productive. Our mission is simple yet powerful: to provide reliable, innovative, and customer‑centric services that enrich everyday life. As we continue to expand our footprint and deepen our product portfolio, we are looking for energetic, tech‑savvy individuals who are ready to shape the future of connectivity.
Why brighthush is the Place to Grow
At brighthush, we believe that every employee is a catalyst for growth—both personal and professional. We foster a culture of collaboration, creativity, and continuous learning. Our people are our greatest asset, and we invest heavily in their development through comprehensive training, mentorship, and a clear career ladder. If you thrive in a fast‑paced environment, love solving problems, and want to make a tangible impact on millions of customers, brighthush is the place for you.
Key Responsibilities
- Customer Interaction: Serve as the first point of contact for residential and business customers via inbound calls, emails, and chat. Address inquiries related to billing, account updates, service activation, and technical troubleshooting.
- Technical Support: Diagnose and resolve issues with cable, internet, and voice services using diagnostic tools, knowledge bases, and collaboration with field technicians.
- Product Knowledge: Master the full suite of brighthush products and services, staying current on new features, promotions, and industry trends to provide accurate information.
- Data Management: Update customer records in our CRM system with precision, ensuring data integrity and compliance with privacy regulations.
- Team Collaboration: Work closely with technical specialists, billing teams, and field technicians to resolve complex issues and deliver a seamless customer experience.
- Performance Metrics: Meet or exceed key performance indicators such as average handle time, first‑call resolution, and customer satisfaction scores.
- Continuous Improvement: Participate in regular training sessions, feedback loops, and process improvement initiatives to enhance service quality and operational efficiency.
Essential Qualifications
- High school diploma or equivalent.
- Legal authorization to work in the United States without the need for employment‑based immigration sponsorship.
- Availability to work a flexible schedule, including nights, weekends, and holidays.
- Fluent in English—reading, writing, and speaking.
- Strong verbal and written communication skills.
- Basic computer literacy and proficiency with MS Office applications.
- Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
Preferred Qualifications
- Minimum of 6 months of customer service experience, preferably in a call center or high‑volume environment.
- At least 1 year of experience working with computers and software applications.
- Experience troubleshooting technical issues related to cable, internet, or voice services.
- Proficiency with CRM systems and ticketing platforms.
- Demonstrated ability to work independently and as part of a collaborative team.
- Positive, solution‑oriented mindset with a strong focus on customer satisfaction.
Skills & Competencies
- Problem Solving: Quickly diagnose and resolve customer issues, turning challenges into opportunities for positive engagement.
- Empathy & Patience: Build rapport with customers, listening actively and responding with understanding.
- Adaptability: Thrive in a dynamic environment, adjusting to new processes, technologies, and customer needs.
- Attention to Detail: Maintain accuracy in data entry, documentation, and compliance with company policies.
- Team Spirit: Collaborate with peers, share best practices, and contribute to a supportive workplace culture.
- Resilience: Handle high call volumes and challenging situations with composure and professionalism.
Training & Development
All new hires undergo a comprehensive 13‑week training program, scheduled from Tuesday through Saturday, 10:00 a.m. – 7:00 p.m. This immersive curriculum covers product knowledge, customer service fundamentals, technical troubleshooting, and soft‑skill development. Upon successful completion, you’ll transition into a full‑time role with a flexible schedule that includes two weekdays off and core hours between 11:00 a.m. and 10:00 p.m. The training phase is designed to equip you with the confidence and expertise needed to excel in a high‑volume, customer‑centric environment.
Career Growth Opportunities
At brighthush, we’re committed to nurturing talent and providing clear career pathways. As a Customer Support Representative, you’ll have the chance to:
- Advance to senior support roles, team lead positions, or specialized technical tracks.
- Participate in cross‑functional projects that influence product development and customer experience.
- Access ongoing learning resources, certifications, and leadership training.
- Earn performance‑based bonuses and recognition awards.
- Transition into roles such as Technical Specialist, Billing Analyst, or Customer Experience Manager.
Work Environment & Culture
Our call centers are vibrant, collaborative spaces designed to foster teamwork and innovation. You’ll work alongside energetic colleagues who share a passion for service excellence. We celebrate diversity, encourage open communication, and promote a healthy work‑life balance. Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive environment where your contributions are valued and your growth is prioritized.
Compensation & Benefits
brighthush offers a competitive hourly rate starting at $20.00, with potential to grow based on performance and tenure. While the base pay ranges from $20.00 to $36.35, we also provide:
- Health, dental, and vision insurance plans.
- Paid time off, including vacation, sick leave, and holidays.
- Retirement savings options with company match.
- Employee assistance programs and wellness initiatives.
- Employee discounts on brighthush products and services.
- Opportunities for overtime and shift differentials.
- Professional development stipend and tuition reimbursement for relevant courses.
How to Apply
Ready to become a key player in brighthush’s customer experience team? Submit your application today and take the first step toward a rewarding career. We look forward to learning how your skills and passion align with our mission.
Join brighthush – Where Every Call Matters
At brighthush, we don’t just provide services; we build lasting relationships with our customers. As a Customer Support Representative, you’ll be the voice that keeps our community connected, informed, and satisfied. If you’re eager to grow, thrive in a fast‑paced environment, and make a real impact, we want to hear from you.