Dynamic Front‑End Customer Experience Coordinator – Retail Excellence, Leadership Development, and Growth Opportunities at brighthush

About brighthush

brighthush is a global trailblazer in the off‑price retail arena, celebrated for delivering premium merchandise at unbeatable prices. With a footprint spanning more than 30 countries, brighthush has cultivated a reputation for relentless innovation, customer obsession, and a culture that prizes diversity, collaboration, and continuous learning. Our mission is simple yet powerful: to give shoppers a memorable experience that blends style, affordability, and exceptional service—all while fostering an environment where employees thrive.

Why brighthush?

At brighthush, every day is a chance to grow, learn, and make a tangible impact. Whether you’re stationed in one of our bustling distribution centers, a vibrant retail store, or a dynamic corporate office, you’ll find a supportive ecosystem that rewards initiative, creativity, and a passion for customer service. We invest heavily in our people through comprehensive training, mentorship programs, and clear career pathways that enable you to progress from front‑line roles to leadership positions.

Role Overview

As a Front‑End Customer Experience Coordinator, you will be the heartbeat of our retail operations, ensuring that every customer interaction is seamless, friendly, and memorable. You will lead a team of associates, coach them on best practices, and collaborate closely with store management to drive sales, loyalty, and operational excellence.

Key Responsibilities

• Lead and inspire a team of front‑end associates, fostering a culture of high performance, accountability, and customer‑centricity.
• Oversee daily front‑end operations, including register assignments, POS coverage, and break scheduling, ensuring optimal staffing and minimal customer wait times.
• Act as the primary point of contact for customer inquiries, concerns, and feedback, resolving issues promptly and turning challenges into opportunities for delight.
• Champion the promotion of loyalty programs, credit offerings, and special promotions, driving both customer engagement and sales growth.
• Maintain a clean, organized, and visually appealing store environment that aligns with brand standards and enhances the shopping experience.
• Collaborate with store management to develop and deliver training sessions on customer service, merchandising, and compliance.
• Monitor and report on key performance indicators such as sales per associate, customer satisfaction scores, and shrink reduction metrics.
• Ensure strict adherence to labor laws, company policies, and safety procedures, creating a safe and inclusive workplace for all.
• Participate in store initiatives aimed at reducing shrink, improving inventory accuracy, and enhancing overall operational efficiency.
• Provide constructive feedback, recognition, and coaching to associates, fostering professional growth and high morale.
• Support special projects and seasonal campaigns, adapting quickly to changing priorities and market demands.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and interpersonal skills, with a proven track record of building rapport with diverse customers and team members.
• Proficiency in POS systems, cash handling, and basic financial reconciliation.
• Commitment to upholding brand values of honesty, integrity, and confidentiality.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Knowledge of safety and compliance regulations specific to retail operations.
• Previous exposure to data analysis or reporting tools used in retail performance tracking.
• Leadership training or certification in customer service excellence.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Strong problem‑solving skills and the ability to make quick, effective decisions.
• Team‑building and coaching abilities that inspire high performance and continuous improvement.
• Adaptability to changing priorities, seasonal peaks, and evolving market trends.
• Proficiency in Microsoft Office Suite and retail management software.
• Commitment to safety, quality, and compliance in all aspects of store operations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store manager or district roles.
• Mentorship from seasoned retail leaders who share insights and best practices.
• Cross‑functional training in merchandising, inventory management, and marketing initiatives.
• Opportunities to lead special projects, such as store redesigns or community outreach campaigns.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.

Work Environment & Company Culture

brighthush prides itself on a vibrant, inclusive culture where every voice is heard. Our employees enjoy:

• A collaborative atmosphere that encourages teamwork and open communication.
• Regular team events, recognition programs, and community service initiatives.
• A focus on work‑life balance, with flexible scheduling options and supportive policies.
• A commitment to diversity, equity, and inclusion, ensuring a welcoming environment for all.

Compensation & Benefits

We offer a competitive starting salary ranging from $14.00 to $14.50 per hour, commensurate with experience and qualifications. In addition to base pay, you’ll receive:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options (for eligible employees).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Opportunities for professional development and tuition reimbursement.
• Additional perks such as pet insurance, legal assistance, and credit union membership.

Location

USA – brighthush Store 0128, Charleston, SC

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Closing Statement

At brighthush, we’re not just selling products; we’re crafting experiences that resonate with customers and empower our people. If you’re driven by a passion for service, eager to lead, and ready to grow in a dynamic retail environment, we want to hear from you. Join us and help shape the future of retail excellence.