Dynamic Hybrid Battery Sales & Customer Success Specialist – Remote, Tier III – Drive Sustainable Growth & Earn Uncapped Commissions

About brighthush

brighthush is a pioneering force in the renewable automotive arena, redefining how hybrid vehicles stay on the road longer and cleaner. Since our founding in 2016, we have specialized in the remanufacturing, testing, and distribution of premium hybrid batteries that deliver the same performance as new units at a fraction of the cost. Our mission is clear: to accelerate sustainable mobility by delivering high‑quality, affordable power solutions that extend vehicle life and reduce emissions—one battery at a time.

We are more than a supplier; we are a partner to hybrid owners, installers, and fleet operators across the United States. Every call, every interaction, and every sale is an opportunity to make a tangible difference in the fight against climate change. At brighthush, we thrive on transparency, continuous learning, and a culture of ownership. If you thrive in a fast‑paced, results‑driven environment and want to see your hard work translate into real earnings and career advancement, you belong with us.

Why Join brighthush?

• Fully remote work with flexible, structured schedules that fit your lifestyle.
• Competitive base pay plus uncapped commission—earn as much as your performance allows.
• Clear, transparent career ladder from Customer Service Agent III to Sales Manager and beyond.
• Comprehensive benefits package, including 401(k) with company match, health, dental, vision, and paid time off.
• Hands‑on training, ongoing coaching, and a supportive remote work environment.
• Opportunity to shape the future of sustainable automotive technology.

Position Overview

As a Hybrid Battery Sales & Customer Success Specialist – Tier III at brighthush, you will be the frontline ambassador for our hybrid battery solutions. This role is not a passive support position; it is a high‑impact sales role that drives revenue, builds customer trust, and ensures a flawless end‑to‑end experience from the first inbound call to the final installation.

You will work remotely, collaborating with a dedicated team through state‑of‑the‑art CRM systems, automated dialers, and internal communication tools. Your success will be measured by the number of qualified leads converted into booked installations, the quality of customer interactions, and your contribution to team goals.

Key Responsibilities

Inbound Sales & Customer Conversion

• Handle inbound calls and guide prospects through the entire sales funnel.
• Educate customers on hybrid battery options, pricing, and the value proposition of our remanufactured products.
• Use structured scripts while maintaining a natural, confident, and empathetic tone.
• Identify and overcome objections, turning hesitant inquiries into confirmed sales.
• Close sales efficiently, ensuring all necessary information is captured accurately.

Order Processing & Scheduling

• Book installation appointments at the point of sale, coordinating with installer availability and geographic constraints.
• Enter and verify customer data in the CRM, ensuring 100% accuracy for order fulfillment.
• Communicate installation details to customers, confirming dates, times, and any special requirements.
• Maintain a real‑time view of installer schedules to avoid conflicts and delays.

Warranty & Customer Support

• Process a limited number of warranty claims, following company procedures.
• Schedule service appointments for warranty customers, ensuring timely resolution.
• Provide clear, professional communication throughout the warranty process.

Installer Coordination

• Communicate with mobile installers via internal systems, confirming job details and payment status.
• Resolve scheduling or service issues in real time, ensuring a smooth customer experience.
• Track installation progress and update customers on status.

Customer Experience Excellence

• Deliver a high‑quality, professional experience on every interaction.
• Build trust and confidence with customers over the phone, establishing long‑term relationships.
• Ensure a seamless journey from inquiry to installation, exceeding customer expectations.

Essential Qualifications

• Proven sales instinct and a track record of closing deals in a remote or call‑center environment.
• Excellent verbal communication skills with a natural, confident phone presence.
• High attention to detail in scheduling, data entry, and documentation.
• Ability to multitask across calls, CRM systems, and coordination tasks.
• Self‑driven, accountable, and comfortable working independently.
• Desire for a clear path to advancement and leadership.

Preferred Qualifications

• Experience in automotive parts, renewable energy, or related technical sales.
• Familiarity with hybrid vehicle systems and battery technology.
• Previous experience with CRM platforms such as Salesforce, HubSpot, or similar.
• Knowledge of remote work best practices and digital collaboration tools.
• Strong problem‑solving skills and a proactive approach to customer service.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong negotiation and closing techniques.
• Technical aptitude for understanding product specifications and troubleshooting.
• Time‑management skills to juggle multiple priorities efficiently.
• Adaptability to evolving processes, tools, and market trends.
• Team collaboration and communication across virtual platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. Your journey could look like this:

• Customer Service Agent III → Customer Service Agent II → Customer Service Agent I
• From CSA I, you can branch into:
  • Sales Track: Sales Manager → Call Center Director
  • Support Track: Customer Support Manager → Call Center Director

We provide a structured onboarding program, continuous coaching, and a clear performance framework that rewards hard work and innovation. Every year, we invest in professional development through training resources, industry certifications, and a stipend for learning materials.

Training & Remote Expectations

Our onboarding is designed to set you up for success from day one:

• Script Training & Call Flow Mastery
• Product & Technical Knowledge Training
• Hands‑On Coaching & Performance Feedback

Remote requirements:

• Reliable high‑speed internet connection
• Quiet, professional workspace for calls
• Ability to stay engaged and responsive during scheduled hours
• Comfortable using CRM systems, dialers, and internal communication tools

Compensation & Benefits

Our compensation structure rewards performance and growth. Base pay ranges from $15 to $22 per hour, depending on tier, with additional commission for each hybrid battery unit sold.

Additional earnings include:

• 12V Battery Sales: +$2 per unit
• Diagnostic Services: +$2 per unit

Estimated annual earnings range from $52,000 to $68,000+ based on performance and tier.

Benefits

• 401(k) with 3% company match
• Health, Dental, Vision insurance (eligible Day 1)
• Fully remote work environment with flexible hours (Mon–Fri, 2:00 PM–11:00 PM EST or 11:00 AM–8:00 PM PST)
• Paid time off, holidays, and sick leave
• Professional development stipend and training resources

Our Mission & Values

brighthush is committed to sustainability, innovation, and customer excellence. We’re not just selling batteries; we’re extending the life of hybrid vehicles, reducing emissions, and providing affordable, high‑performance solutions. Our core values—innovation, excellence, empowerment, knowledge, and sustainability—guide every decision and interaction.

Ready to Make an Impact?

If you’re passionate about sales, eager to build lasting customer relationships, and ready to earn a competitive income while working from anywhere, we want to hear from you. Join brighthush and help us power the future of sustainable transportation.

Apply Today and become a key player in a company that values your growth, rewards your performance, and makes a real difference in the world.