Dynamic Junior Customer Success Analyst – Championing Commercial Onboarding, Data Analytics, and Business Growth at brighthush

About brighthush

brighthush is more than a data‑technology company; we are the spark that ignites digital transformation across Latin America and beyond. Our cloud‑native platform turns raw data into actionable insights, enabling enterprises to make faster, smarter, and compliant decisions. From real‑time analytics and AI‑driven recommendations to end‑to‑end data ingestion pipelines, brighthush empowers organizations to unlock new revenue streams, streamline operations, and stay ahead of market dynamics.

Founded on a vision of turning numbers into stories, brighthush has grown into a trusted partner for businesses that demand agility, scalability, and a future‑ready data strategy. We blend cutting‑edge technology with a people‑first culture, ensuring that every client receives a tailored, high‑impact experience.

Why Join brighthush?

At brighthush, innovation is a collective effort. Our culture is built on curiosity, collaboration, and a deep respect for individuality. We champion continuous learning, encourage experimentation, and celebrate both successes and the lessons learned from failures.

Whether you thrive in a fully remote setting, enjoy the vibrant energy of our Rio de Janeiro or São Paulo offices, or prefer a hybrid rhythm, you’ll find a supportive community that values diversity, equity, and belonging. We invest heavily in professional development, mentorship, and cross‑functional projects that let you grow your skill set while making a tangible impact on our customers and the industry.

Position Overview

The Junior Customer Success Analyst is the linchpin of our Commercial & Customer Success teams. You will be the first point of contact for new and existing clients, guiding them through a seamless onboarding journey, ensuring they extract maximum value from brighthush’s data platform, and fostering long‑term relationships that translate into loyalty and growth.

This role is ideal for recent graduates or early‑career professionals who are passionate about customer success, data analytics, and commercial operations. You will work closely with Sales, Product, Support, and Engineering to create a unified customer experience that drives adoption, satisfaction, and revenue.

Key Responsibilities

• Lead end‑to‑end onboarding of new clients, from initial discovery calls to full integration of brighthush products and data pipelines.
• Act as the trusted advisor for a portfolio of customers, maintaining regular touchpoints and ensuring their success metrics are met.
• Conduct proactive business reviews, uncover upsell and cross‑sell opportunities, and recommend strategic initiatives that align with customer goals.
• Track, analyze, and report on key performance indicators such as Net Promoter Score, churn, adoption rates, and usage patterns to inform engagement strategies.
• Collaborate with Sales to ensure a smooth handover of new accounts and identify potential expansion opportunities.
• Document all customer interactions in the CRM, keeping records accurate, up‑to‑date, and actionable for the broader team.
• Serve as the first line of support for client inquiries, triaging technical questions and escalating to the Support team when necessary.
• Analyze data trends and customer feedback to propose product enhancements and process improvements.
• Participate in cross‑functional initiatives, contributing insights that shape product roadmaps and customer experience strategies.
• Develop and maintain a deep understanding of brighthush’s product suite, industry trends, and competitive landscape to provide informed guidance to clients.
• Create and deliver engaging onboarding materials, training sessions, and best‑practice guides that help customers maximize platform value.
• Monitor and manage customer health scores, proactively addressing any red flags before they become issues.
• Collaborate with Marketing to co‑create case studies, testimonials, and success stories that showcase client achievements.
• Participate in quarterly strategy meetings to align on customer success goals and company objectives.

Essential Qualifications

• Recent bachelor’s degree in Business, Marketing, Computer Science, Data Analytics, or a related field.
• Strong communication skills in Portuguese; proficiency in English is a plus.
• Demonstrated ability to manage multiple priorities in a fast‑paced, dynamic environment.
• Basic familiarity with CRM platforms (e.g., Salesforce, HubSpot) and data visualization tools (e.g., Tableau, Power BI).
• High emotional intelligence, empathy, and a customer‑centric mindset.
• Excellent organizational and time‑management skills.
• Proactive attitude with a willingness to learn, adapt, and take ownership of outcomes.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Comfortable working in a remote or hybrid environment, with reliable internet connectivity and a dedicated workspace.
• Basic understanding of data governance and compliance best practices.

Preferred Qualifications

• Prior experience in Customer Success, Technical Support, or Sales Enablement roles.
• Hands‑on experience with data‑driven decision making and analytics.
• Knowledge of the data technology landscape, including data lakes, ETL pipelines, and AI/ML fundamentals.
• Social media savvy and comfortable engaging with clients across digital channels.
• Experience with NPS surveys, KPI dashboards, and customer health scoring.
• Familiarity with agile project management methodologies and tools.
• Experience in creating and delivering training or educational content.
• Experience with customer success platforms such as Gainsight or Totango.

Skills & Competencies

• Customer‑first mindset with a passion for building lasting relationships.
• Analytical thinking and strong data literacy.
• Excellent verbal and written communication.
• Problem‑solving under tight deadlines.
• Team collaboration and cross‑functional coordination.
• Adaptability to evolving tools, processes, and market dynamics.
• Strategic thinking and the ability to translate customer needs into product enhancements.
• Strong presentation and facilitation skills.
• Ability to influence stakeholders at all levels.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem:

• Access to brighthush Learning and brighthush Decola – curated training, workshops, and certifications across technology, leadership, and soft skills.
• Mentorship programs pairing you with seasoned Customer Success leaders who guide your professional development.
• Clear promotion pathways from Junior Analyst to Senior Analyst, Customer Success Manager, and beyond.
• Regular performance reviews with actionable feedback and development plans.
• Opportunities to lead cross‑functional projects, enhancing your strategic and operational expertise.
• Participation in industry conferences, webinars, and hackathons to stay ahead of market trends.
• Internal mobility options across product, sales, and engineering teams.
• Annual “Innovation Sprint” where employees pitch and prototype new customer success initiatives.
• Access to a global network of experts through the brighthush community portal.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to excellence. You’ll enjoy:

• Fully remote work with flexible hours – we trust you to deliver results, not to clock in.
• Optional on‑site offices in Rio de Janeiro and São Paulo, featuring open‑space layouts, creative breakout zones, and a relaxed vibe.
• Regular team gatherings, both virtual and in‑person, including game nights, hackathons, and wellness sessions.
• A supportive community that values mental health, with resources such as brighthush and brighthush.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Access to cutting‑edge collaboration tools (Slack, Microsoft Teams, Zoom) and a culture of knowledge sharing.
• Recognition programs that celebrate individual and team achievements.
• Monthly “Lunch & Learn” sessions where team members share insights and best practices.
• Annual company retreats and team‑building events that foster camaraderie and creativity.

Compensation & Benefits

While specific salary ranges are confidential, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Health and dental coverage through brighthush.
• Group life insurance and comprehensive wellness benefits.
• Meal card and monthly home‑office stipend for equipment and internet.
• Flexible vacation policy and paid time off for personal milestones.
• Generous parental leave: 6 months maternity, 1 month paternity, and childcare support.
• Access to brighthush for mental health and wellness.
• Annual company retreats and team‑building events.
• Stock‑option or equity participation plan for long‑term growth.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to make an impact in a dynamic, data‑driven environment? Submit your application through our careers portal and join a team that values innovation, growth, and customer success. We look forward to exploring how your skills and aspirations align with brighthush’s mission to empower businesses worldwide.