Dynamic Licensed Customer Service Representative – Insurance Claims & Policy Support Specialist – Remote (U.S. Only)

About brighthush and the Insurance Industry

brighthush is not just another insurance provider; we are a technology‑driven, customer‑centric organization that is reshaping how individuals and businesses safeguard what matters most. In an era where data, automation, and personalized service converge, brighthush stands at the forefront, delivering innovative solutions that simplify complex coverage and streamline claims processes. Our mission is to empower policyholders with clarity, confidence, and the peace of mind that comes from knowing their protection is in capable hands.

As the insurance landscape evolves—driven by regulatory changes, shifting consumer expectations, and rapid digital transformation—brighthush remains agile, continuously refining our products and services. We invest heavily in analytics, AI, and mobile platforms to anticipate customer needs and deliver proactive support. This dynamic environment creates an exciting opportunity for professionals who thrive on challenge, data‑driven decision making, and a passion for helping people navigate their coverage with ease.

Why Join brighthush?

When you choose to build your career at brighthush, you become part of a culture that celebrates innovation, integrity, and genuine customer care. Our remote-first model gives you the flexibility to work from anywhere in the United States while still feeling connected to a vibrant, collaborative team. Here’s what makes brighthush a standout employer:

• Competitive Compensation: A base salary that aligns with industry standards, complemented by a generous monthly bonus structure tied to performance and customer satisfaction.
• Long‑Term Wealth Planning: A 401(k) plan with company match, helping you secure your financial future.
• Well‑Being & Work‑Life Balance: Paid time off, flexible scheduling, and a health benefits package that includes medical, dental, and vision coverage.
• Personal Growth & Development: Ongoing training, e‑learning modules, and access to industry certifications that keep you ahead of market trends.
• Career Advancement: Clear pathways to leadership roles, specialized positions, and cross‑functional projects.
• Community & Culture: Regular virtual team building, wellness challenges, recognition programs, and a positivity‑forward environment that celebrates wins together.
• Unique Perks: Paid travel opportunities for you and a guest, an insurance stipend to support your personal coverage needs, and a comprehensive training budget.

Key Responsibilities

As a Licensed Customer Service Representative at brighthush, you will be the frontline advocate for our policyholders. Your daily tasks will include:

• Managing inbound and outbound calls to address a wide range of customer inquiries, from policy details to claim status updates.
• Providing accurate, up‑to‑date information about products, services, and coverage options while maintaining the highest standards of phone etiquette.
• Performing meticulous data entry to update customer records, log interactions, and ensure compliance with regulatory requirements.
• Analyzing customer feedback, identifying trends, and collaborating with cross‑functional teams to recommend service improvements.
• Assisting customers with troubleshooting issues, diagnosing problems, and delivering effective, timely solutions.
• Collaborating with teammates to share best practices, resolve escalations, and elevate overall customer satisfaction.
• Maintaining a professional demeanor in challenging situations, demonstrating empathy, patience, and resilience.

Impact & Value

Your role directly influences customer loyalty, retention, and the overall reputation of brighthush. By delivering exceptional service, you help transform complex insurance processes into simple, reassuring experiences for our policyholders.

Essential Qualifications

To excel in this role, you must meet the following core requirements:

• U.S. residency – only U.S. residents are eligible to apply.
• Valid license to work in the Property & Casualty insurance sector.
• Strong problem‑solving skills with the ability to resolve issues quickly and efficiently.
• Proficiency with basic computer functions, including note‑taking, data entry, and navigating multiple software platforms.
• Reliable, high‑speed internet connection to support uninterrupted remote work.
• Comfortable working within the Eastern Time Zone schedule.
• Excellent written, verbal, and listening communication skills.
• Self‑motivated, proactive, and able to work independently while contributing to a team environment.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Dedication to delivering exceptional customer service and anticipating customer needs.

Preferred Qualifications

While not mandatory, the following experience and skills will give you a competitive edge:

• Experience in the Life and Health insurance sectors.
• Previous work with brighthush or a similar insurance provider.
• Experience handling claims, policy renewals, or underwriting support.
• Knowledge of insurance regulations, compliance standards, and industry best practices.
• Familiarity with CRM systems, call‑center platforms, and data analytics tools.
• Experience in a remote or hybrid work environment.

Skills & Competencies for Success

Beyond the technical qualifications, we’re looking for individuals who embody the following competencies:

• Customer‑Centric Mindset: A genuine desire to help customers, coupled with the ability to listen actively and respond with empathy.
• Analytical Thinking: Ability to interpret data, spot patterns, and translate insights into actionable improvements.
• Adaptability: Comfort with change, quick learning, and the flexibility to handle evolving processes and technologies.
• Collaboration: Strong teamwork skills, open communication, and a willingness to share knowledge with peers.
• Attention to Detail: Precision in data entry, documentation, and compliance adherence.
• Time Management: Efficiently juggling multiple tasks while meeting deadlines and quality standards.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Licensed Customer Service Representative, you will:

• Participate in a structured onboarding program that covers product knowledge, compliance, and customer‑service excellence.
• Access continuous learning resources, including webinars, e‑learning modules, and industry certifications.
• Receive regular performance feedback and coaching to refine your skills and accelerate your career trajectory.
• Explore internal mobility into specialized roles such as Claims Adjuster, Policy Specialist, or Customer Experience Manager.
• Benefit from mentorship programs that pair you with seasoned leaders in the insurance field.
• Engage in cross‑functional projects that broaden your skill set and expose you to new business areas.

Work Environment & Company Culture

brighthush fosters a culture that celebrates diversity, innovation, and a shared commitment to customer success. Highlights of our environment include:

• Fully remote work model with flexible hours to support work‑life balance.
• Regular virtual team building events, trivia nights, and wellness challenges.
• Open communication channels, from daily stand‑ups to town‑hall meetings.
• A supportive leadership team that values transparency, accountability, and employee well‑being.
• Recognition programs that celebrate individual and team achievements.
• Inclusive hiring practices that welcome talent from all backgrounds.
• Commitment to continuous improvement through feedback loops and agile processes.

Compensation, Perks, and Benefits

While the exact figures may vary based on experience and location, you can expect:

• Competitive base salary aligned with industry standards for licensed customer service roles.
• Monthly bonus plan tied to performance metrics and customer satisfaction scores.
• 401(k) plan with company match to help you plan for the future.
• Paid travel opportunities for you and a guest to explore new destinations.
• Flexible scheduling and paid time off to recharge and focus on personal priorities.
• Health benefits, including medical, dental, and vision coverage.
• Insurance stipend to support your personal coverage needs.
• Comprehensive training & development budget to invest in your professional growth.
• Team contests, office outings, and a positivity‑forward work culture that keeps morale high.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can help us deliver exceptional service to our customers.