Dynamic Multilingual (English & French) Customer Support Consultant – Global SaaS & Tech Solutions – Remote, Flexible, Multicultural – Champion Customer Success & Innovation

About brighthush

brighthush is a trailblazer in Intelligent Support-as-a-Service, redefining how technology companies connect with their customers. Since 2010, we have partnered with industry leaders across finance, wellness, and creative software, delivering secure, scalable, and multilingual support in more than 60 languages worldwide. Our mission is simple: empower businesses to focus on innovation while we ensure every customer interaction is seamless, secure, and satisfying. At brighthush, we believe that exceptional support is the cornerstone of lasting customer relationships, and we’re looking for passionate professionals to join our global family.

Why brighthush?

Working at brighthush means stepping into a vibrant, multicultural environment where your voice matters. We champion a People‑First culture, offering flexible schedules, remote work from anywhere, and a collaborative atmosphere that encourages continuous learning and growth. Our teams are distributed across 30+ countries, and we celebrate diversity through inclusive policies, language support, and community events. Whether you’re a seasoned support specialist or a recent graduate eager to learn, brighthush provides the tools, mentorship, and opportunities to thrive.

Role Overview

As a Multilingual (English & French) Customer Support Consultant, you will be the frontline advocate for our clients’ customers. You’ll handle inquiries via email, chat, and phone, ensuring every interaction reflects the high standards of our partners. Your responsibilities will span from troubleshooting technical issues to providing product guidance, all while maintaining strict confidentiality and adhering to our SOPs. This role is ideal for individuals who are analytical, empathetic, and thrive in a fast‑paced, remote setting.

Key Responsibilities

• Customer Interaction Excellence: Deliver prompt, courteous, and accurate support through email, chat, and phone in both English and French.
• Process Adherence: Follow internal procedures, SOPs, and quality guidelines to ensure consistent service delivery.
• Issue Escalation & Collaboration: Work closely with cross‑functional teams—product, engineering, and billing—to resolve complex issues efficiently.
• Data Security & Privacy: Handle sensitive customer data with the utmost care, following GDPR and company security protocols.
• Continuous Improvement: Apply the latest customer happiness practices, share feedback, and contribute to knowledge base updates.
• Performance Metrics: Meet or exceed key performance indicators (KPI) such as response time, resolution rate, and customer satisfaction scores.
• Product Mastery: Maintain deep understanding of client solutions, staying current with new releases and feature updates.
• Communication & Reporting: Provide clear, concise updates to stakeholders and document interactions in our ticketing system.

What You Need to Succeed

• Language Proficiency: Fluency in French and English (C1 or higher) in both spoken and written communication.
• Experience: Minimum 6–12 months in a customer support or help‑desk role, preferably in SaaS or tech environments.
• Analytical Thinking: Strong research skills, ability to diagnose problems, and propose effective solutions.
• Proactive Attitude: Positive, self‑motivated, and responsible approach to work.
• Technical Setup: Personal computer with at least 8 GB RAM, stable internet connection (minimum 50 Mbps download, 40 Mbps upload).
• Adaptability: Comfortable working across time zones and handling a variety of customer personas.

Preferred Qualifications

• Experience with ticketing systems such as brighthush, brighthush, or brighthush.
• Knowledge of CRM platforms (brighthush, brighthush) and basic SQL queries.
• Background in troubleshooting software or cloud services.
• Experience in a remote-first organization with a distributed team.
• Additional language skills beyond English and French.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Communication: Clear, concise, and professional written and verbal communication.
• Problem‑Solving: Ability to think critically and troubleshoot under pressure.
• Time Management: Prioritize tasks, manage multiple tickets, and meet deadlines.
• Collaboration: Work effectively with cross‑functional teams and external partners.
• Tech Savvy: Comfortable learning new tools, platforms, and processes quickly.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You’ll have access to:

• Structured onboarding with mentorship from senior support leaders.
• Regular training sessions on product updates, customer success strategies, and industry best practices.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Customer Success Manager, or Product Specialist.
• Leadership development programs for high‑potential team members.
• Conferences, webinars, and certifications sponsored by brighthush.

Work Environment & Culture

brighthush thrives on a culture of trust, transparency, and empowerment. We believe in no time‑tracking and trust our employees to manage their own schedules. Our remote‑first model means you can work from anywhere—whether that’s your home office, a co‑working space, or a café in your city. We also host quarterly virtual team‑building events, monthly knowledge‑sharing sessions, and celebrate milestones together, fostering a sense of belonging across continents.

Compensation, Perks & Benefits

While specific terms may vary based on role and location, typical benefits include:

• Competitive salary in USD, commensurate with experience.
• Flexible working hours and fully remote work.
• Health and wellness stipend, including mental health resources.
• Referral bonuses for bringing talented peers into the team.
• Professional development budget for courses, certifications, and conferences.
• Annual performance bonuses and equity options for long‑term employees.
• Inclusive international environment with language support and cultural events.
• Access to a digital library of learning resources and industry publications.

How to Apply

If you’re a proactive, bilingual support specialist who thrives on solving problems and delivering outstanding service, we want to hear from you. Submit your CV in English, along with a brief cover letter highlighting your experience with multilingual support and any relevant certifications. Please include a short paragraph explaining why you’re excited about joining brighthush and how you can contribute to our mission.

Join the brighthush Family

Over 1,500 specialists already deliver exceptional customer experiences for leading tech companies worldwide. By joining brighthush, you’ll become part of a global network that values innovation, collaboration, and personal growth. We’re committed to equal opportunity and welcome candidates from all backgrounds. Your personal data will be handled in accordance with our .

Ready to elevate your career? Click the link below to apply and start your journey with brighthush today!