Dynamic Multilingual Remote Customer Support Specialist – English & Spanish – LATAM – Leading iGaming & Sportsbook Solutions at brighthush

About brighthush

brighthush is not just a company; it’s a movement reshaping the online entertainment landscape. With a portfolio that spans white‑label casino, sportsbook, and B2B aggregation solutions, we empower operators across the globe to deliver seamless, compliant, and highly engaging gaming experiences. Our catalog boasts over 30,000 games sourced from the world’s most respected providers, and our platform supports more than 35 languages, ensuring that every player feels at home no matter where they are.

Founded on the principles of trust, innovation, and customer obsession, brighthush has grown from a niche startup to a global powerhouse. We operate in over 40 jurisdictions, partner with leading operators, and continuously invest in technology that keeps us ahead of regulatory changes and market trends. Our culture is built on transparency, collaboration, and a relentless drive to push the boundaries of what’s possible in iGaming.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, international team that thrives on creativity and continuous learning. We champion a fully remote work model, allowing you to work from anywhere while staying connected through weekly stand‑ups, monthly town halls, and informal virtual coffee breaks. Our compensation package is competitive, and we offer a comprehensive benefits suite that supports both your professional growth and personal well‑being. Whether you’re a seasoned support specialist or a recent graduate eager to dive into the iGaming industry, brighthush provides the platform, resources, and mentorship to elevate your career.

Role Overview

As a Multilingual Remote Customer Support Specialist, you will be the frontline advocate for our global customer base. Your primary mission is to deliver exceptional, timely support across live chat, email, and ticketing systems, ensuring that every user feels heard, understood, and empowered to enjoy our products. You will collaborate closely with Product, Sales, and Marketing teams to surface insights, troubleshoot issues, and help shape the next generation of gaming experiences.

Key Responsibilities

• Respond to incoming customer inquiries via live chat, email, and ticketing systems with a focus on clarity, empathy, and efficiency.
• Diagnose and resolve technical and product‑related issues, escalating when necessary to engineering or product teams.
• Document all interactions in the CRM, ensuring accurate and up‑to‑date records for future reference.
• Collect, analyze, and report customer feedback to Product, Sales, and Marketing, contributing to continuous improvement initiatives.
• Maintain a deep understanding of brighthush’s product suite, including casino, sportsbook, and B2B aggregation features, to provide accurate guidance.
• Participate in regular cross‑functional meetings to share insights and propose enhancements.
• Adhere to SLA metrics, ensuring high response and resolution rates.
• Support multilingual customers in both English and Spanish, adapting tone and terminology to cultural nuances.
• Manage multiple support tickets simultaneously while maintaining meticulous attention to detail.
• Work flexible shifts (day, evening, night) and weekends to cover global time zones and peak traffic periods.
• Act as a brand ambassador, representing brighthush’s values and commitment to customer success in every interaction.
• Contribute to the development of knowledge base articles, FAQs, and self‑service resources to reduce repeat inquiries.

Essential Qualifications

• Fluency in English and Spanish (written and spoken) with excellent communication skills.
• Minimum of 1–2 years of customer support experience, preferably in tech‑driven or gaming environments.
• Strong problem‑solving abilities and a methodical approach to troubleshooting.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and collaboration tools (Slack, Teams).
• High attention to detail, organizational skills, and the ability to multitask in a fast‑moving setting.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.
• Flexibility to work across multiple time zones and adapt to shifting schedules.
• Basic understanding of web technologies (HTML, CSS, JavaScript) to troubleshoot front‑end issues.
• Experience with live chat support and ticketing systems in a high‑volume environment.

Preferred Qualifications

• Experience in the sports betting or broader gambling industry.
• Knowledge of casino game mechanics, odds calculation, and regulatory compliance.
• Previous remote work experience with a distributed team.
• Familiarity with analytics tools (e.g., Google Analytics, Mixpanel) to interpret customer data.
• Certifications in customer service or technical support (e.g., ITIL, Zendesk Certified Support Specialist).

Core Skills & Competencies

• Communication: Clear, concise, and empathetic in both written and verbal interactions.
• Technical Aptitude: Quick learner of new software and troubleshooting tools.
• Customer‑Centric Mindset: Passion for delivering outstanding user experiences.
• Analytical Thinking: Ability to identify patterns, root causes, and propose actionable solutions.
• Collaboration: Comfortable working with cross‑functional teams and sharing insights.
• Adaptability: Thrives in a dynamic, evolving environment.
• Time Management: Efficiently prioritizes tasks and meets deadlines in a remote setting.
• Resilience: Maintains composure under pressure and handles challenging customer scenarios with professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with experienced leaders.
• Regular training sessions on product updates, industry trends, and customer service best practices.
• Clear career pathways to roles such as Support Manager, Product Analyst, Customer Success Lead, or even Product Owner.
• Cross‑departmental projects that broaden your skill set and increase your visibility within the organization.
• Annual performance reviews with actionable feedback and development plans.
• Opportunities to contribute to the creation of internal knowledge bases, training materials, and process improvements.
• Access to a professional development stipend for courses, certifications, and industry conferences.

Company Culture & Work Environment

brighthush champions a culture of inclusivity, transparency, and innovation. Our remote‑first approach means you can work from anywhere while staying connected through weekly virtual stand‑ups, monthly town halls, and informal virtual coffee breaks. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re a night owl or a morning person, you’ll find a supportive environment that values your unique contributions.

We foster a sense of community through quarterly virtual retreats, hackathons, and peer‑learning sessions. Our leadership team is approachable, and decision‑making is data‑driven and inclusive. We believe that a happy team delivers exceptional customer experiences, so we invest in mental health resources, flexible work hours, and a culture that balances ambition with well‑being.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• 28 paid days off per year, plus additional seniority leave.
• Health, dental, and vision insurance options (where applicable).
• Professional development stipend for courses, certifications, and conferences.
• Fully remote setup support, including a stipend for home office equipment.
• Employee referral bonuses and team‑building events.
• Access to a global network of peers and industry experts.

How to Apply

If you’re ready to join a forward‑thinking, global team that values customer excellence and personal growth, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the role. Our hiring process is designed to be transparent and respectful of your time:

• Online Assessment – Quick skills test to gauge your technical and communication abilities.
• Introductory Call – Meet the hiring team and learn more about brighthush’s culture.
• Hiring Manager Round – Deep dive into your experience, motivations, and fit.
• Reference Check – Verify your professional background and achievements.
• Offer Letter – Welcome aboard and celebrate your new journey with brighthush.

Take the next step in your career and help shape the future of online gaming with brighthush. Apply today and become part of a team that’s redefining the industry, one customer interaction at a time.