Dynamic Night Shift Spanish‑Speaking Customer Support Specialist – Remote & Onsite Training – 1:00 AM Shift – Elevate Customer Experience at brighthush

About brighthush

brighthush is a global fintech pioneer redefining how people and businesses move and manage money across borders. With a mission to make international payments simple, fast, and cost‑effective, we empower millions of customers worldwide to send, receive, and spend money with confidence. Our culture is built on transparency, innovation, and a relentless focus on customer delight. As we continue to scale, we’re looking for passionate, empathetic, and detail‑oriented individuals to join our Customer Support team and help us deliver world‑class service around the clock.

Why This Role Is a Game‑Changer

As a Night Shift Spanish‑Speaking Customer Support Specialist, you will be the first line of defense for our Spanish‑speaking customers. Your work will directly influence how our brand is perceived, ensuring that every interaction reflects brighthush’s commitment to excellence, ownership, and empathy. You’ll tackle complex issues across phone, chat, and email, navigating ambiguity while upholding our core values. This role is perfect for someone who thrives in a fast‑paced, high‑impact environment and is eager to grow their expertise in fintech customer service.

Key Responsibilities

• Deliver Exceptional Support: Provide timely, accurate, and friendly assistance via phone, chat, and email, aiming for first‑contact resolution whenever possible.
• Exercise Sound Judgment: Resolve inquiries with empathy, minimizing escalations by leveraging deep product knowledge and process expertise.
• Maintain Performance Excellence: Meet or exceed KPIs such as resolution rate, quality score, and average handling time, while continuously improving your own metrics.
• Communicate Clearly: Adapt tone and style to match each customer’s context, ensuring clarity and professionalism across all channels.
• Uphold Security & Compliance: Keep meticulous records and strictly follow data privacy and security protocols in every interaction.
• Share Knowledge: Contribute to team discussions, share best practices, and help refine support processes.
• Own Your Growth: Actively seek feedback, engage in coaching sessions, and progress through the brighthush Career Map.
• Leverage AI Tools: Use AI prompting (brighthush, brighthush, etc.) to enhance efficiency and problem‑solving capabilities.
• Champion brighthush Values: Embody our culture in every interaction, acting as a role model for integrity, collaboration, and customer obsession.

Essential Qualifications

• Fluent in Spanish (written and spoken) with excellent communication skills in English.
• Minimum of 2 years of customer support experience, preferably in fintech or a high‑volume, high‑complexity environment.
• Strong problem‑solving skills and the ability to handle ambiguous situations with composure.
• Proficiency with CRM systems, ticketing platforms, and collaboration tools (e.g., brighthush, brighthush).
• Experience working night shifts (1:00 AM–9:00 AM) and flexibility to handle occasional weekend or holiday coverage.
• Willingness to relocate to São Paulo for the first 45 days of onsite training; thereafter, fully remote.
• Only English resumes will be considered.

Preferred Qualifications

• Experience with AI‑powered support tools or knowledge of prompting techniques.
• Background in financial services, banking, or payment processing.
• Prior exposure to remote work environments and asynchronous communication.
• Knowledge of local regulations and compliance requirements in Brazil.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering delight.
• Excellent written and verbal communication in Spanish and English.
• Strong analytical and troubleshooting abilities.
• Adaptability to rapid change and evolving product features.
• Team player who thrives in a collaborative, cross‑functional setting.
• Self‑motivated with a growth mindset and a desire to continuously learn.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s development is a priority. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship from seasoned team leads.
• Regular performance reviews and personalized development plans.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Product Specialist, or Customer Success Manager.
• Annual self‑development budget to pursue courses, certifications, or conferences.
• Clear career ladder with defined milestones and promotion criteria.

Work Environment & Culture

brighthush fosters an inclusive, diverse, and equitable workplace where every voice is heard. Our culture is built on:

• Transparency: Open communication channels and regular company‑wide updates.
• Collaboration: Cross‑functional teams that share knowledge and celebrate collective wins.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Work‑Life Balance: Flexible schedules, remote work options, and generous time‑off policies.
• Community: Volunteer days, wellness programs, and social events that bring the team together.

Compensation & Benefits

Base Salary: BRL 6,680 per month + 20% night shift premium.

Equity: RSUs as part of our rapid‑growth equity program, giving you a stake in brighthush’s success.

Health & Wellness: Comprehensive health and dental coverage for you and your dependents, life insurance, and an Employee Assistance Program (EAP).

Paid Time Off: 30 days of vacation, 3 “Me” days, and 1 volunteer day annually.

Long‑Term Incentives: Paid 6‑week sabbatical after four years of service.

Parental Leave: 8 weeks of paid parental leave after one year, plus childcare assistance.

Additional Perks: Transportation vouchers, food (730 BRL/month) and meal (1,188 BRL/month) vouchers, and TotalPass access to 3,500 gyms and studios across Brazil.

How to Apply

If you’re ready to join a mission‑driven team that values ownership, empathy, and continuous improvement, we’d love to hear from you. Submit your resume (in English) and a brief cover letter explaining why you’re the perfect fit for the Night Shift Spanish‑Speaking Customer Support Specialist role at brighthush.

Ready to take the next step? Click the link below to apply now and start your journey with brighthush.