Dynamic Part‑Time Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

Welcome to brighthush, a Fortune 100 leader in the off‑price retail sector. With a global footprint that spans four headquarters, dozens of distribution centers, and thousands of retail locations, brighthush is renowned for delivering high‑quality merchandise at unbeatable prices. Our culture thrives on diversity, collaboration, and continuous learning, empowering every associate to grow, innovate, and make a lasting impact.

Position Overview

As a Part‑Time Customer Experience Coordinator at brighthush Store 0365 in Savannah, GA, you will be the heartbeat of our front‑end operations. You’ll lead a team of enthusiastic associates, ensuring every customer interaction is memorable, efficient, and aligned with our brand values. This role blends hands‑on leadership with strategic customer engagement, making it ideal for individuals who thrive in a fast‑paced, customer‑centric environment.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end associates to deliver exceptional customer service and promote loyalty programs.
• Maintain a clean, organized, and welcoming store environment that reflects brighthush’s brand standards.
• Serve as a role model for honesty, integrity, and confidentiality in all customer interactions.
• Design and deliver engaging training sessions on front‑end principles, personalized customer experiences, and loyalty program benefits.
• Assign registers, manage POS coverage, and coordinate breaks to ensure seamless store operations.
• Address customer concerns promptly, turning potential issues into opportunities for delight.
• Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communicate clearly with management and associates, providing progress updates and constructive feedback.
• Collaborate with store leadership to identify training needs and enhance associate effectiveness.
• Enforce compliance with labor laws, company policies, and safety procedures.
• Promote credit and loyalty programs, driving customer retention and revenue growth.
• Support shrink reduction initiatives and maintain a safe, secure environment for customers and staff.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a dynamic, high‑traffic retail setting.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• Proven track record of training and mentoring associates to achieve performance goals.
• Commitment to fostering a culture of honesty, integrity, and customer focus.
• Proficiency in POS systems and basic data entry.
• Strong problem‑solving skills and the capacity to respond calmly to unexpected situations.
• Team‑player mindset with a collaborative approach to achieving store objectives.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of safety and compliance regulations in a retail environment.
• Prior exposure to shrink reduction strategies and loss prevention initiatives.
• Leadership experience in a fast‑paced, customer‑centric setting.
• Ability to analyze sales data and translate insights into actionable improvements.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Strong interpersonal skills, capable of building rapport with diverse customers and team members.
• Effective coaching and mentoring abilities, fostering growth and accountability.
• Strategic thinking, balancing day‑to‑day operations with long‑term store goals.
• Adaptability, thriving in a fast‑moving retail environment with shifting priorities.
• Data‑driven decision making, using sales metrics to guide training and performance initiatives.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for higher supervisory roles.
• Access to brighthush’s comprehensive training programs, including leadership development, merchandising, and customer engagement.
• Mentorship from seasoned managers who share insights on career progression.
• Opportunities to participate in cross‑functional projects, expanding your skill set beyond front‑end operations.
• Clear pathways to advance into Store Manager, Assistant Store Manager, or regional leadership positions.

Work Environment & Culture

brighthush is more than a retailer; it’s a community that values:

• Diversity & Inclusion: We celebrate unique perspectives and foster an environment where everyone feels respected and heard.
• Collaboration: Teamwork is at the core of our success—every associate’s voice matters.
• Growth & Development: We invest in your future with ongoing training, tuition assistance, and leadership programs.
• Recognition: Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies help you thrive both professionally and personally.

Compensation & Benefits

We offer a competitive starting wage of $14.00 to $14.50 per hour, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy:

• Associate discount on all brighthush merchandise.
• Health, dental, and vision insurance options (subject to eligibility).
• 401(k) retirement plan with company match for full‑time and part‑time employees meeting service requirements.
• Paid holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental health support.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and financial services.
• Referral bonuses for bringing talented friends into the brighthush family.
• Additional benefits such as life insurance, short‑ and long‑term disability, and adoption assistance for eligible employees.

How to Apply

Ready to elevate your retail career and join a team that values innovation, customer focus, and personal growth? Click the link below to submit your application and take the first step toward a rewarding future at brighthush.

Apply To This Job

Location

brighthush Store 0365 – 7400 Abercorn, Suite 601, Savannah, GA

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.