Dynamic Part‑Time Customer Service Supervisor – Retail Leadership & Customer Experience Excellence at brighthush

About brighthush

Welcome to brighthush, a global leader in the off‑price retail sector and a Fortune 100 company that redefines shopping for millions of customers worldwide. At brighthush, we believe that every day is an opportunity to innovate, grow, and make a lasting impact. Our culture is built on diversity, collaboration, and a relentless focus on employee development. Whether you’re working in one of our four global Home Offices, bustling Distribution Centers, or vibrant Retail Stores, you’ll find a supportive environment that encourages curiosity, rewards initiative, and celebrates success.

Why Join brighthush?

As a part‑time Customer Service Supervisor, you’ll be at the heart of the brighthush experience. You’ll lead a team of Associates, ensuring that every customer leaves our stores feeling valued, informed, and eager to return. In return, brighthush offers a competitive hourly rate, a comprehensive benefits package, and a wealth of learning opportunities that will help you advance your career—whether you’re looking to stay in retail or transition into a full‑time leadership role.

Key Responsibilities

• Customer Experience Champion: Drive a culture of exceptional service by modeling courteous, proactive interactions with every shopper.
• Team Leadership: Supervise front‑of‑store Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor new and existing team members on front‑end principles, loyalty program promotion, and personalized customer engagement.
• Operational Excellence: Maintain a clean, organized store environment, ensuring that all tasks align with the store plan and brand standards.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
• Communication: Provide clear, timely updates to management and Associates, setting priorities and celebrating progress.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Program Promotion: Actively promote credit and loyalty programs, driving customer retention and revenue growth.
• Loss Prevention: Participate in shrink reduction initiatives, supporting the store’s financial health.
• Continuous Improvement: Collaborate with store management to identify training needs and implement best practices.

Essential Qualifications

• Minimum of 1 year of retail experience, preferably in a supervisory or team‑lead capacity.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Demonstrated leadership experience, including coaching and motivating a diverse team.
• Flexibility to work nights, weekends, and holidays as required by store operations.

Preferred Qualifications

• Experience with point‑of‑sale (POS) systems and register management.
• Background in loss prevention or safety compliance.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior exposure to loyalty program management and promotion.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering memorable shopping experiences.
• Leadership Presence: Ability to inspire confidence and drive performance.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Collaboration: Works seamlessly with peers, supervisors, and cross‑functional teams.
• Adaptability: Thrives in dynamic environments and embraces change.
• Data‑Driven Decision Making: Uses metrics to guide coaching and store performance.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As a part‑time supervisor, you’ll gain hands‑on experience in store operations, customer engagement, and people management—skills that are highly transferable across the retail industry. We offer:

• Structured onboarding and continuous training programs.
• Mentorship from seasoned leaders who share their expertise.
• Access to internal job boards and career development workshops.
• Opportunities to transition into full‑time roles or move into corporate positions such as Store Manager, Operations Manager, or Retail Strategy.

Work Environment & Company Culture

brighthush is more than a retailer; it’s a community. Our stores are vibrant hubs where teamwork, creativity, and respect flourish. We celebrate diversity, encourage open dialogue, and recognize the unique contributions of every employee. Whether you’re a seasoned professional or just starting your retail journey, you’ll find a welcoming environment that values your voice and supports your aspirations.

Compensation, Perks, and Benefits

While the hourly rate for this part‑time role ranges from $16.50 to $18.50, depending on experience and location, brighthush offers a comprehensive benefits package for eligible employees, including:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental and financial wellness.
• Health, dental, and vision coverage (for eligible full‑time employees).
• 401(k) plan with company contributions and matching for full‑time staff.
• Paid time off, holidays, and vacation accruals.
• Auto and home insurance discounts.
• Pet and legal insurance options.
• Childcare and cell phone discounts.
• Referral bonuses for bringing talented friends into the brighthush family.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your retail career and make a real difference? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your passion and expertise can help us continue to delight customers worldwide.

Apply to this position now

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.