Dynamic Part‑Time Retail Customer Experience Coordinator – Drive Guest Satisfaction & Store Excellence at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that champions diversity, collaboration, and continuous learning, brighthush empowers its people to grow, innovate, and make a lasting impact on shoppers worldwide. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a supportive environment that rewards initiative, creativity, and a passion for exceptional customer service.

Why Join brighthush?

• Impactful Role: As a Retail Customer Experience Coordinator, you’ll be the face of brighthush’s commitment to guest satisfaction, shaping every shopper’s journey from the moment they step inside.
• Career Growth: This position serves as a launchpad for future leadership roles in operations, merchandising, or store management.
• Inclusive Culture: brighthush celebrates individuality and fosters a workplace where every voice is heard.
• Competitive Compensation: Starting pay ranges from $16.92 to $17.42 per hour, with opportunities for overtime and performance bonuses.
• Comprehensive Benefits: Enjoy a robust benefits package that includes health, dental, vision, 401(k) plans, paid time off, and unique perks such as employee discounts, childcare support, and wellness programs.

Key Responsibilities

As the Retail Customer Experience Coordinator, you will lead a team of associates to deliver a seamless, personalized shopping experience. Your day‑to‑day duties will include:

• Oversee front‑of‑store operations, ensuring associates provide prompt, courteous service and actively promote loyalty programs.
• Lead by example—engage with guests, resolve issues in real time, and maintain a clean, organized store environment.
• Develop and deliver training modules on front‑end principles, customer personalization, and store merchandising.
• Assign registers, manage POS coverage, and schedule breaks to maintain optimal staffing levels.
• Address customer concerns swiftly, turning potential complaints into positive experiences.
• Collaborate with store management to align daily tasks with the store plan and prioritize initiatives.
• Communicate progress, challenges, and successes to leadership, providing actionable insights.
• Model integrity, confidentiality, and ethical behavior in all interactions.
• Support store shrink reduction initiatives and uphold safety standards.
• Participate in continuous improvement projects and other duties as assigned.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Flexible schedule availability, including nights, weekends, and holidays.
• Proficiency in POS systems and basic data entry.
• Commitment to maintaining a safe, inclusive, and customer‑centric store atmosphere.

Preferred Qualifications

• Experience with loyalty program promotion and customer data analytics.
• Background in training and coaching associates, with a track record of measurable performance improvement.
• Knowledge of labor laws, compliance standards, and retail operational policies.
• Strong problem‑solving skills and a proactive approach to process optimization.
• Leadership training or certification in retail management.

Skills & Competencies

• Customer‑First Mindset: Passion for creating memorable guest experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Analytical Thinking: Use data to drive decisions and improve store performance.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Adaptability: Thrive in a dynamic retail environment with shifting priorities.
• Integrity: Uphold ethical standards and confidentiality at all times.
• Technical Proficiency: Comfortable with POS, inventory, and basic retail software.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Retail Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for store manager or district roles.
• Cross‑functional projects in merchandising, operations, and digital initiatives.
• Mentorship from seasoned executives who share their insights and guidance.
• Access to internal job boards and career pathing tools that highlight advancement opportunities.
• Continuous learning resources, including e‑learning modules, workshops, and industry conferences.

Work Environment & Culture

brighthush’s culture is built on collaboration, respect, and a shared commitment to excellence. You’ll experience:

• A supportive, inclusive workplace where every team member’s voice matters.
• Opportunities to contribute ideas that shape store operations and guest experiences.
• A flexible work schedule that balances professional growth with personal life.
• Regular team events, recognition programs, and community outreach initiatives.
• A focus on employee well‑being, with wellness programs, mental health resources, and a supportive HR team.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.92 to $17.42, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program for brighthush merchandise.
• Wellness incentives, such as gym memberships and wellness challenges.
• Childcare support, including on‑site childcare discounts and flexible spending accounts.
• Professional development allowances and tuition reimbursement.
• Employee assistance programs (EAP) for mental health and financial counseling.
• Auto and home insurance discounts through partner providers.
• Scholarship and adoption assistance programs for eligible employees.

How to Apply

If you’re ready to elevate the guest experience and lead a high‑performing team at brighthush, we invite you to apply today. Click the link below to submit your application and join a company that values innovation, diversity, and customer delight.

Apply to this job

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or any other protected characteristic. brighthush provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

Location

815 Haddonfield Road, Cherry Hill, NJ – brighthush Store 1551