Dynamic Part‑Time Retail Customer Experience Coordinator – Front‑End Leadership, Store Excellence, and Customer Engagement Specialist for brighthush in Cranberry Township

About brighthush

brighthush is a global trailblazer in the off‑price retail arena, redefining how shoppers discover premium merchandise at unbeatable prices. With a vibrant portfolio that spans fashion, home décor, and lifestyle products, we empower customers to find value without compromising style. Our stores are more than retail spaces; they are community hubs where shoppers feel welcomed, valued, and inspired to explore. At brighthush, we celebrate diversity, foster collaboration, and invest in the growth of every team member. Whether you’re working in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a dynamic corporate office, you’ll find endless opportunities to learn, innovate, and make a lasting impact.

Why Join brighthush?

• Be part of a global brand that consistently ranks among the top off‑price retailers.
• Work in a culture that values integrity, teamwork, and continuous improvement.
• Enjoy a flexible part‑time schedule that supports your personal and professional commitments.
• Benefit from a comprehensive rewards package, including competitive pay, health benefits, and employee discounts.
• Advance your career with clear pathways, mentorship, and on‑the‑job training.

Role Overview

As a Retail Customer Experience Coordinator, you will serve as the frontline ambassador of brighthush’s brand promise. Your role blends customer service excellence with operational leadership, ensuring every guest leaves the store feeling delighted and valued. You will lead by example, inspire your team, and drive initiatives that elevate the customer journey while maintaining operational efficiency.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate product knowledge, and model the high‑standard service that brighthush is known for.
• Team Management: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor new and existing Associates on front‑end principles, customer personalization, and loyalty program promotion.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into positive experiences.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communication: Provide clear, timely updates to management and Associates regarding priorities, performance, and feedback.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols, fostering a secure environment for staff and shoppers alike.
• Program Promotion: Drive adoption of credit and loyalty programs, enhancing customer retention and lifetime value.
• Loss Prevention: Support shrink reduction initiatives, reporting suspicious activity and reinforcing security best practices.
• Continuous Improvement: Participate in store improvement projects, share insights, and help shape future strategies.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in POS systems and basic cash handling procedures.
• Commitment to brighthush’s core values: honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Background in loss prevention or security initiatives.
• Previous exposure to training or coaching Associates.
• Knowledge of labor laws and compliance standards.
• Proficiency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Leadership: Inspire and guide Associates to deliver exceptional service.
• Customer‑Centric Mindset: Anticipate needs, personalize interactions, and exceed expectations.
• Problem‑Solving: Quickly assess issues and implement effective solutions.
• Data‑Driven Decision Making: Use sales metrics and customer feedback to inform actions.
• Time Management: Balance multiple responsibilities while maintaining high performance.
• Communication: Convey information clearly to staff, customers, and management.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for full‑time management roles.
• Cross‑functional projects that broaden your understanding of merchandising, inventory, and marketing.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Opportunities to transition into roles such as Store Manager, District Manager, or Corporate Operations.

Work Environment & Company Culture

brighthush’s culture is built on the pillars of respect, collaboration, and innovation. We celebrate individuality while working toward shared goals. Our employees enjoy:

• A supportive, open‑door environment where ideas are welcomed.
• Regular team‑building events, both in‑store and virtual.
• Recognition programs that celebrate achievements and milestones.
• Inclusive policies that ensure every voice is heard and valued.

Compensation, Perks & Benefits

We offer a competitive hourly rate ranging from $14.25 to $14.75, commensurate with experience and skill level. In addition to pay, you’ll receive:

• Employee discounts on all brighthush merchandise.
• Health, dental, and vision insurance options for part‑time employees.
• Access to a 401(k) plan with company contributions for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) for personal and professional support.
• Discounts on childcare, cell phone plans, and pet insurance.
• Opportunities for tuition reimbursement and continuing education.
• Recognition and referral bonuses for bringing talented friends into the brighthush family.

How to Apply

Ready to elevate your retail career and join a team that values excellence, innovation, and community? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

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Location & Schedule

Address: 1717 Route 228 Suite C, USA brighthush Store 0035, Cranberry Township, PA

Schedule: Flexible part‑time hours, including evenings and weekends to accommodate your lifestyle.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

Final Thoughts

At brighthush, your passion for customer service and leadership will be nurtured in a dynamic, supportive setting. If you thrive on creating memorable shopping experiences, leading a team, and driving business results, we invite you to bring your energy and expertise to our Cranberry Township store. Join us, and together we’ll continue to set the standard for off‑price retail excellence.