Dynamic Remote Associate Customer Success Executive – Expert in Renewals, Churn Reduction, and Licensing Partnerships for Global Media & Entertainment at brighthush

Welcome to brighthush – Where Licensing Meets Innovation

At brighthush, we’re redefining how the world experiences media. Since 1986, we’ve been the trusted bridge between creators and audiences, ensuring that every public performance—whether in a community theater, a corporate event, or a school auditorium—is licensed correctly and fairly compensated. Our mission is simple yet powerful: make licensing effortless, transparent, and profitable for everyone involved.

Operating from our Los Angeles headquarters and serving clients across the United States and beyond, brighthush has built a reputation for integrity, innovation, and customer‑centric service. With a team of 51‑200 professionals united by a shared passion for media, technology, and partnership, we thrive on collaboration, continuous learning, and a culture that celebrates both individual initiative and collective success.

Why This Role Is a Game‑Changer

As a Remote Associate Customer Success Executive, you’ll be at the heart of a dynamic, fast‑moving industry that sits at the intersection of entertainment, technology, and business. This role offers a unique blend of strategic influence, hands‑on customer engagement, and the opportunity to shape the future of media licensing.

• Portfolio Ownership: Own a book of high‑value accounts and directly influence renewal and expansion revenue.
• Impactful Metrics: Drive measurable reductions in churn and elevate customer satisfaction scores.
• Cross‑Functional Collaboration: Work closely with Legal, Finance, Product, and Marketing to craft seamless customer journeys.
• Career Growth: Accelerate your expertise in licensing, media rights, and account management while advancing your career path.
• Remote Flexibility: Enjoy a fully remote environment that values work‑life balance and results over hours.

Key Responsibilities

In this role, you will serve as the trusted advisor for our existing customer base, ensuring that every partnership is both profitable and compliant. Your day‑to‑day activities will include:

• Portfolio Ownership: Manage a dynamic book of active accounts, ensuring each client’s licensing needs are met and renewals are secured with minimal churn.
• Coverage Verification: Confirm that every customer site—current and newly added—is fully covered by the appropriate licenses.
• Proactive Outreach: Execute a structured outbound calling cadence, reaching out approximately 90 days before each renewal to validate coverage, capture new site additions, and address compliance questions.
• Compliance & Usage Monitoring: Track customer usage declarations against public sources, provide compliance assurance, and resolve any discrepancies before renewal.
• Revenue Growth: Identify upsell opportunities, negotiate expansion deals, and close additional licensing revenue.
• Financial Accountability: Ensure invoices are paid in full and on time, working closely with Finance to resolve payment issues.
• Cross‑Functional Collaboration: Coordinate with Legal and Finance on deal amendments, documentation, and contract negotiations.
• CRM Stewardship: Maintain accurate, up‑to‑date records in our CRM system, ensuring data integrity for reporting and forecasting.
• Escalation Management: Escalate complex renewal objections, compliance concerns, or at‑risk accounts to senior colleagues for resolution.

Essential Qualifications

• 1–2 years of experience in customer success, account management, or licensing within the media, entertainment, or related industries.
• Proven track record of managing renewals and mitigating churn in a B2B environment.
• Strong commercial acumen with the ability to handle cost‑driven objections calmly and consultatively.
• Exceptional organizational skills and meticulous attention to detail.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and a data‑driven mindset.
• Comfortable with a high volume of proactive outbound calls as a core part of the role.
• Experience with licensing, media, or intellectual property is a plus.

Preferred Qualifications

• Background in the entertainment or media licensing space, with a deep understanding of public performance rights.
• Experience working with legal and finance teams on contract negotiations and amendments.
• Strong analytical skills, with the ability to interpret usage data and translate insights into actionable strategies.
• Excellent written and verbal communication skills, capable of engaging stakeholders at all levels.
• Demonstrated ability to thrive in a remote, fast‑paced environment while maintaining high productivity.

Skills & Competencies

• Customer‑centric mindset: Passion for delivering value and building long‑term relationships.
• Problem‑solving: Ability to diagnose issues quickly and propose effective solutions.
• Negotiation: Skilled at navigating objections and closing deals that benefit both the client and brighthush.
• Collaboration: Comfortable working across internal teams and with external partners.
• Time Management: Prioritize tasks effectively in a dynamic, deadline‑driven setting.
• Tech Savvy: Comfortable with CRM systems, data dashboards, and communication tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an Associate Customer Success Executive, you will:

• Progress to Senior Customer Success Manager, overseeing larger portfolios and strategic accounts.
• Transition into specialized roles such as Licensing Strategy Lead, Compliance Manager, or Product Management.
• Participate in ongoing training programs covering licensing law, customer success best practices, and industry trends.
• Attend industry conferences, webinars, and workshops to stay ahead of the curve.
• Benefit from mentorship programs that pair you with seasoned leaders in the organization.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Key cultural pillars include:

• Remote‑First Flexibility: Work from anywhere in the United States with a fully supported home office setup.
• Inclusive Community: Diverse teams that celebrate different perspectives and backgrounds.
• Innovation‑Driven: Encourage experimentation, learning from failures, and celebrating successes.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and career development opportunities.
• Work‑Life Balance: 15 days of paid vacation, sick leave, and a supportive approach to personal commitments.

Compensation & Benefits

While specific salary ranges are tailored to experience and performance, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for remote customer success roles.
• Performance‑based bonuses tied to renewal rates, churn reduction, and upsell revenue.
• Comprehensive health insurance (medical, dental, vision) with employer contributions.
• 401(k) retirement plan with company match.
• 15 days of paid vacation, plus sick leave and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work schedule and remote work stipend.

Ready to Make an Impact?

If you’re a proactive, customer‑focused professional with a passion for media licensing and a desire to grow within a forward‑thinking organization, brighthush invites you to join our team. As a Remote Associate Customer Success Executive, you’ll play a pivotal role in ensuring our partners enjoy seamless licensing experiences while driving revenue growth for the company.

Take the next step in your career—apply today and become part of a company that values innovation, integrity, and the power of storytelling.