Dynamic Remote Bilingual Customer Experience Center Specialist – Driving Exceptional Service, Appointment Excellence, and Seamless Automotive Support at brighthush

About brighthush

brighthush is a pioneering force in the automotive retail ecosystem, operating more than 250 dealerships and collision centers across the United States and the United Kingdom. As the fourth‑largest dealership group in the U.S., we deliver a fully integrated automotive experience that spans vehicle sales, financing, after‑sales service, and cutting‑edge digital retail solutions. In an industry that is constantly evolving, brighthush is investing heavily in people, technology, and operational excellence to shape the future of automotive service.

Our philosophy is simple yet powerful: a superior customer experience begins with an exemplary employee experience. We are committed to discovering smarter ways to serve our customers while supporting one another. At brighthush, we believe great careers flourish in environments where people are trusted, challenged, and given the freedom to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can achieve more with brighthush—more opportunity, more support, and more pathways to advance your career.

Position Overview

We are seeking a Remote Bilingual Customer Experience Center Specialist who will serve as the first point of contact for customers seeking vehicle service. This role is pivotal in delivering an exceptional customer experience while connecting customers with the appropriate dealership resources. The position is fully remote, but candidates must reside within the Greater Houston area.

As a bilingual (English/Spanish) specialist, you will engage with customers who contact us directly, providing guidance on maintenance recommendations, warranty questions, roadside assistance, and appointment scheduling. Your interactions will reflect brighthush’s commitment to outstanding customer service and reinforce the brighthush brand.

Key Responsibilities

Customer Service Excellence

• Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
• Deliver exceptional customer service by professionally addressing questions and concerns.
• Build positive relationships while representing the brighthush brand.

Appointment Scheduling & Coordination

• Schedule service appointments for multiple dealership locations while maximizing service lane efficiency.
• Recommend appropriate appointments based on customer needs, manufacturer maintenance schedules, and dealership availability.
• Confirm appointment details and provide customers with clear service expectations.

Customer Support & Issue Resolution

• Respond to inquiries related to vehicle maintenance, service pricing, warranty coverage, roadside assistance, and vehicle status updates.
• Resolve customer concerns or coordinate with dealership personnel to ensure timely resolution.

Documentation & System Management

• Accurately document customer interactions and appointment details within multiple computer systems.
• Maintain complete and accurate customer records while adhering to brighthush standards.
• Navigate multiple applications simultaneously while maintaining productivity and service quality.

Team Collaboration & Performance

• Partner with dealership Service Advisors, Service Managers, and other internal teams to support a seamless customer experience.
• Contribute to team performance goals while maintaining high customer satisfaction standards.
• Demonstrate behaviors consistent with brighthush’s values of integrity, transparency, professionalism, teamwork, and respect.

Essential Qualifications

• Minimum six months of experience in customer service, call center, retail, hospitality, or appointment scheduling.
• Excellent verbal communication and active listening skills.
• Strong customer service and problem‑solving abilities.
• Comfortable recommending services and securing appointments when appropriate.
• Proficient computer skills with the ability to navigate multiple systems simultaneously.
• Excellent organizational skills with strong attention to detail.
• Reliable attendance and the ability to work independently in a remote environment.
• Professional home office with high‑speed internet (minimum 30 Mbps).
• Must reside within the Greater Houston area.

Preferred Qualifications

• Bilingual (English/Spanish) proficiency.
• Experience in an automotive dealership or service environment.
• Experience with appointment scheduling or customer contact center environments.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong multitasking ability in a fast‑paced environment.
• Effective time management and prioritization skills.
• Adaptability to changing priorities and customer needs.
• Team player who thrives in a collaborative, remote setting.
• Proactive problem‑solving and decision‑making capabilities.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Comprehensive paid training programs that cover customer service best practices, automotive knowledge, and technology tools.
• Annual performance reviews with merit increases and clear pathways to advance into supervisory or managerial roles.
• Cross‑functional learning opportunities across sales, service, and digital retail teams.
• Mentorship programs that pair you with experienced leaders in the automotive industry.
• Continuous learning resources, including webinars, workshops, and industry certifications.

Work Environment & Company Culture

Our remote work model empowers you to balance professional and personal commitments while staying connected to a vibrant, high‑energy team. You will experience:

• A culture that values integrity, transparency, and respect.
• Collaborative teamwork across multiple dealership locations.
• Recognition programs that celebrate outstanding customer service.
• A supportive environment that encourages innovation and continuous improvement.
• Flexibility to work from a home office that meets our high‑speed internet requirement.

Compensation & Benefits

• Competitive hourly rate of $15.00 per hour with overtime opportunities.
• Monthly performance bonus potential.
• Technology allowance of $80 per month to support your home office setup.
• Paid training and development programs.
• Annual performance reviews with merit increases.
• Performance‑based paid time off.
• Employee discounts on brighthush vehicles, parts, and service.
• Referral bonus opportunities of up to $800 for successful hires.

Schedule & Availability

Candidates must be available to work one of the following shifts:

• 10:00 AM – 7:00 PM
• 10:30 AM – 7:30 PM
• 11:00 AM – 8:00 PM

Additional requirements include rotating Saturdays (work one Saturday, followed by two Saturdays off) and every Sunday off.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre‑employment requirements in accordance with federal, state, and local law.

Ready to Join brighthush?

If you are passionate about delivering world‑class customer service, thrive in a fast‑paced remote environment, and are eager to grow your career in the automotive industry, we want to hear from you. Apply today and become a vital part of the brighthush team!