Dynamic Remote Customer Care Representative I – 50 Miles of Denton, TX – Champion Exceptional Service & Growth Opportunities at brighthush

Welcome to brighthush – Where Community Meets Innovation

brighthush has proudly served families and businesses across the South for nearly a century. From its modest beginnings in the 1930s to a modern, technology‑driven financial institution today, brighthush remains rooted in community values while embracing forward‑thinking solutions. Our mission is simple yet powerful: help our customers move forward with confidence, security, and a personal touch that only a local bank can provide. As we expand our reach, we’re looking for passionate individuals who want to make a real difference in people’s lives.

Why Join brighthush?

• Impactful Work – Every call you handle directly influences a customer’s financial well‑being and strengthens the trust that brighthush has built over decades.
• Remote Flexibility – Work from the comfort of your home while staying connected to a vibrant team that values collaboration, innovation, and work‑life balance.
• Career Growth – Start as a Customer Care Representative I and climb the ladder to senior support roles, team leadership, or specialized banking products.
• Continuous Learning – Access on‑the‑job training, industry certifications, and a culture that rewards curiosity and professional development.
• Competitive Compensation & Benefits – Earn a base salary that reflects your experience, plus performance bonuses, health & wellness plans, retirement savings options, and more.
• Inclusive Culture – brighthush is proud to be an equal‑opportunity employer that celebrates diversity, supports veterans, and champions accessibility for all.

Position Overview

As a Customer Care Representative I at brighthush, you will be the first line of support for our external and internal customers. Your primary goal is to deliver a seamless, personalized experience that builds trust and fosters long‑term relationships. You will handle a wide range of inquiries—from account balances and transaction history to loan questions and digital banking support—while adhering to brighthush’s Code of Business Conduct and Ethics.

Key Responsibilities

• Provide first‑call resolution for inbound phone inquiries using active listening, critical thinking, and probing skills.
• Answer calls promptly, accurately, and professionally, ensuring each customer feels valued and heard.
• Handle general account inquiries, including balances, transaction history, transfers, stop payments, loan questions, PIN resets, and product assistance.
• Offer tier‑one digital banking support: MFA unlocks, password resets, and self‑service tools.
• Assist with debit card support—blocking, reissuing, reordering, and Reg‑E dispute resolution.
• Promote virtual branch solutions and ensure customer expectations are met or exceeded.
• Maintain strict compliance with security protocols, performing customer authentication on every call.
• Use all available systems to review, interpret, and act on customer information efficiently.
• Maintain a working knowledge of PC skills, troubleshooting common issues, and navigating multiple systems.
• Support additional duties as assigned, demonstrating flexibility and a proactive attitude.
• Keep customers informed about changes in services, practices, or account‑related updates.
• Follow established processes and guidelines to do what is right for the customer and brighthush.
• Complete additional skills training and regulatory compliance courses as required.

Essential Qualifications

• High School Diploma or equivalent.
• Previous inbound call center experience, preferably in financial services.
• Strong computer skills and the ability to navigate multiple systems quickly.
• Excellent verbal communication, active listening, and problem‑solving abilities.
• Patience and composure when dealing with stressed or upset customers.
• Strong multitasking skills and the capacity to handle inquiries in a fast‑paced environment.
• Ability to work with confidential information in a professional manner.
• Flexible schedule and willingness to work rotational Saturday shifts.
• Receptive to coaching, feedback, and continuous improvement.

Preferred Qualifications

• Experience with banking procedures and terminology.
• Knowledge of digital banking platforms and security protocols.
• Prior remote work experience and familiarity with home‑office technology.
• Certification in customer service or related fields.
• Experience with regulatory compliance training and documentation.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong analytical and problem‑solving skills.
• Effective time management and organizational abilities.
• Adaptability to new tools, processes, and customer expectations.
• Team collaboration and communication across virtual platforms.
• Commitment to confidentiality and data security.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Representative I, you will have access to:

• Structured onboarding and mentorship programs.
• Annual regulatory compliance training and industry certifications.
• Cross‑functional projects that expose you to different banking products.
• Leadership development workshops for high‑potential employees.
• Clear promotion pathways to Senior Customer Care, Team Lead, or specialized roles in digital banking, risk, or compliance.

Work Environment & Culture

brighthush values a culture of trust, respect, and continuous improvement. Our remote work model is designed to support productivity while maintaining a sense of community:

• Dedicated remote work area guidelines to ensure privacy and security.
• Regular virtual team huddles, training sessions, and social events.
• Access to a comprehensive digital resource library and knowledge base.
• Supportive leadership that encourages feedback and open communication.
• Commitment to mental health and well‑being through flexible scheduling and wellness programs.

Compensation, Perks & Benefits

While the exact salary will be determined based on experience and qualifications, the anticipated range for this role is between $33,664 and $50,496 annually. In addition to a competitive base salary, brighthush offers:

• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance programs and financial wellness resources.
• Remote work stipend for home‑office equipment and internet costs.
• Professional development budget for courses, certifications, and conferences.

Remote Work Technical Requirements

• Minimum 10 Mbps download and 5 Mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber).
• Direct Ethernet connection to router/modem for optimal stability.
• Dedicated, secure work area separated from living spaces.
• Compliance with brighthush’s data security policies, including secure handling of sensitive documents.
• Ability to provide proof of internet speed and service package upon request.

Travel & Availability

While the role is primarily remote, occasional travel may be required for training, team meetings, or customer events. Candidates must be flexible and available to travel as needed.

Location Requirement

Must reside within 50 miles of Denton, TX. Remote work is fully supported.

Ready to Make a Difference?

If you’re eager to deliver world‑class customer service, grow your career in a supportive environment, and be part of a bank that values community and innovation, we want to hear from you. Join brighthush today and help our customers move forward with confidence.