Dynamic Remote Customer Intake Specialist – Extended Coverage Representative (12:00 PM – 8:00 PM EST) – Drive Health & Safety Innovation at brighthush

About brighthush

brighthush is more than a technology provider; it is a national movement dedicated to redefining health and safety for individuals and communities across the United States. By blending cutting‑edge medical devices, intuitive home‑care solutions, and digital health services, we empower people to live safer, healthier lives. Our portfolio ranges from advanced respiratory monitors to smart home safety kits, all engineered with the same guiding principle: reliability, simplicity, and accessibility. At brighthush, we believe that every family deserves peace of mind, and we’re committed to making that a reality through technology and exceptional service.

Why brighthush?

Culture is the cornerstone of everything we do at brighthush. We celebrate diversity, champion continuous learning, and reward initiative. Our remote‑first philosophy gives you the freedom to work from anywhere while staying connected to a vibrant, supportive community. We foster an environment where collaboration thrives, integrity is non‑negotiable, and every voice is heard. When you join brighthush, you’re not just filling a role—you’re becoming part of a mission to improve lives on a national scale.

Position Overview

We are seeking a meticulous, proactive Customer Intake Specialist – Extended Coverage Representative to join our dynamic Intake Department. This full‑time role is essential to ensuring that new orders, updates, and cancellations are processed accurately and efficiently. You will serve as the first point of contact for customers, care managers, and referring sources, handling confidential health information in strict compliance with HIPAA guidelines. Your work will directly influence the speed and quality of our service delivery, making you a critical link in the customer journey.

Key Responsibilities

• Queue Management: Monitor multiple intake queues throughout the day, prioritizing new orders, updates, and cancellations to maintain optimal workflow.
• Communication Analysis: Critically read and interpret incoming communications—phone, fax, email—to determine required actions and identify potential issues.
• Data Retrieval: Navigate a variety of healthcare portals and online resources to retrieve customer data and verify order details, ensuring completeness and accuracy.
• Issue Resolution: Identify missing or incorrect information, initiate follow‑up with customers or referring sources, and resolve discrepancies in a timely manner.
• System Entry: Enter new orders and update existing records into our customized intake system with 100 % accuracy, ensuring data integrity and audit readiness.
• Account Management: Cancel or modify customer accounts as needed, ensuring all changes are documented and compliant with internal policies.
• Customer Service Excellence: Provide exceptional customer service via phone and email, maintaining a friendly and professional demeanor at all times.
• Cross‑Functional Collaboration: Work closely with Sales, Compliance, IT, and Customer Support to resolve complex issues and streamline processes.
• Documentation: Maintain detailed logs of all interactions and actions taken for audit and reporting purposes.
• Shift Flexibility: Adhere to the extended coverage schedule (12:00 PM – 8:00 PM EST) while remaining flexible to occasional adjustments during onboarding.

Essential Qualifications

• Legal Eligibility: Authorized to work in the United States without employer sponsorship.
• Educational Background: Minimum associate degree in a healthcare‑related field (preferred).
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Typing Speed: Minimum 40 words per minute with high accuracy.
• Attention to Detail: Strong focus on data integrity and error prevention.
• Communication Skills: Excellent written and verbal communication, with the ability to convey complex information clearly.
• Adaptability: Ability to adjust quickly to changing priorities and new technologies.
• Professionalism: Reliable, punctual, self‑motivated, and presents a professional appearance in all interactions.

Preferred Qualifications

• Industry Experience: Prior customer intake or data entry role within healthcare or medical device industry.
• HIPAA Knowledge: Familiarity with HIPAA regulations and handling of protected health information.
• EHR Systems: Experience with electronic health record (EHR) systems or similar portals.
• Remote Work Experience: Demonstrated success working remotely in a fast‑paced environment.
• Basic Understanding of Medicare Advantage services and eligibility criteria.

Skills & Competencies

• Critical Thinking: Ability to analyze complex information and make sound decisions under pressure.
• Data Management: Expertise in accurate data entry, record keeping, and database maintenance.
• Customer Focus: Empathy, patience, and a genuine desire to help customers succeed.
• Team Collaboration: Willingness to work with multiple departments and share knowledge.
• Time Management: Efficiently handle multiple tasks while meeting deadlines.
• Technical Aptitude: Quick learner of new software and systems.
• Compliance Awareness: Understanding of privacy laws and internal policies.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Intake Specialist, you will:

• Gain exposure to the full lifecycle of product orders, from intake to fulfillment.
• Participate in cross‑functional training sessions covering sales, compliance, and technical support.
• Earn certifications in data management, HIPAA compliance, and customer service excellence.
• Progress to senior intake roles, team lead positions, or specialized roles in product support and quality assurance.
• Access a robust learning platform with courses on healthcare regulations, technology tools, and soft skills.

Work Environment & Company Culture

• Remote‑first organization with flexible work hours (except for the required 12:00 PM – 8:00 PM EST shift).
• Collaborative culture that values transparency, accountability, and continuous improvement.
• Regular virtual team meetings, knowledge‑sharing sessions, and social events.
• Inclusive environment that celebrates diverse perspectives and encourages innovation.
• Strong emphasis on work‑life balance, with generous paid time off and holiday schedules.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Base hourly rate of $21.00 per hour.
• Health Care Plan (Medical, Dental & Vision) with employer contributions.
• Paid Time Off (Vacation & Public Holidays) plus sick leave.
• Short‑Term & Long‑Term Disability coverage.
• 401(k) retirement plan with company match.
• Employee wellness programs and mental health resources.
• Professional development stipend and tuition reimbursement.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers a platform for growth? Submit your resume and a brief cover letter outlining why you are the ideal fit for the Customer Intake Specialist – Extended Coverage Representative role at brighthush. Please include your availability for the 12:00 PM – 8:00 PM EST shift and any relevant experience with healthcare data entry or customer intake processes.

Closing Statement

At brighthush, we are committed to making a tangible difference in the lives of our customers. If you are a detail‑oriented, customer‑centric professional who thrives in a fast‑paced, remote environment, we invite you to bring your skills to our team. Join us in shaping the future of health and safety, one intake at a time.

Take the next step in your career—apply today and become part of a company that’s changing the world of health and safety.