Dynamic Remote Customer Service Associate – Outbound Support Specialist – Eastern Time Zone – Full‑Time – brighthush

About brighthush

brighthush is more than an insurance provider; it’s a movement that redefines how people protect what matters most. With a mission to make insurance simple, transparent, and accessible, brighthush has become a trusted partner for individuals and businesses across the Southeast and beyond. Our growth story is powered by a customer‑centric culture, a relentless focus on continuous improvement, and a commitment to empowering every team member to make a real difference.

Our Mission & Vision

At brighthush, we believe that insurance should be a source of confidence, not confusion. Our vision is to create a world where every policyholder feels empowered, informed, and supported. By combining cutting‑edge technology with a human touch, we deliver solutions that protect families, businesses, and communities, while fostering a workplace that values growth, collaboration, and purpose.

Why brighthush is the Place to Grow

When you join brighthush, you’re stepping into a world where your voice matters, your growth is intentional, and your work has tangible impact. We invest heavily in the people who deliver exceptional customer service, offering a clear career ladder, continuous learning, and a culture that celebrates success.

Impactful Work

Every outbound call you make helps a policyholder navigate their insurance journey, ensuring they receive the coverage they need and the peace of mind they deserve. Your role directly influences customer satisfaction, retention, and the overall reputation of brighthush.

Remote Flexibility

Work from anywhere in the Eastern Time Zone while enjoying a structured schedule that supports work‑life balance. Our remote‑first approach means you can build a career that fits your lifestyle without sacrificing the camaraderie and support of a high‑performing team.

Career Advancement

Start as a Customer Service Associate and advance to senior support roles, team leadership, or specialized insurance product teams. We provide clear pathways, mentorship, and the resources you need to climb the ladder.

Competitive Compensation & Benefits

Earn $15.00–$18.00 per hour, with performance‑based increases and a clear path to higher pay. In addition, you’ll receive a comprehensive benefits package that covers medical, dental, vision, disability, life insurance, 401(k) with company match, paid time off, and more.

Learning Culture

Access ongoing training, mentorship, and professional development resources. Whether you’re new to the industry or looking to deepen your expertise, brighthush supports your growth.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will be the frontline advocate for our policyholders. Your daily tasks will include:

• Making outbound calls to insured customers with pending documentation or information requests.
• Responding to voicemails and basic customer emails in a timely, courteous manner.
• Explaining insurance requirements clearly and guiding customers through our online portal.
• Leaving professional voicemails and following up on missed connections.
• Answering routine questions and escalating complex issues to the appropriate internal teams.
• Accurately documenting every interaction, commitment, and follow‑up in Microsoft Dynamics.
• Maintaining a structured follow‑up schedule and meeting or exceeding productivity metrics.
• Participating in weekly team huddles to share insights, challenges, and best practices.
• Contributing to continuous improvement initiatives by providing feedback on processes and tools.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Strong verbal and written communication skills with a friendly, professional phone presence.
• Comfortable making high‑volume outbound calls and handling a variety of customer personalities.
• Exceptional attention to detail and a commitment to accurate record‑keeping.
• Ability to learn new software quickly, including Microsoft Dynamics and our internal knowledge base.
• Reliable internet connection, quiet workspace, and a dedicated phone line.
• Strong time‑management skills and a proven track record of punctuality and attendance.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Experience

• Previous customer service or call center experience, ideally in a high‑volume environment.
• Familiarity with CRM systems, especially Microsoft Dynamics.
• Background in the insurance industry or related fields (e.g., finance, risk management).
• Experience handling policyholder inquiries and documentation requests.
• Knowledge of compliance regulations and data privacy standards.

Skills & Competencies for Success

• Customer‑first mindset: Empathy, patience, and a genuine desire to help.
• Problem‑solving: Ability to identify root causes and propose clear solutions.
• Adaptability: Thrive in a fast‑changing environment and adjust to new processes quickly.
• Team collaboration: Communicate effectively with cross‑functional teams, including underwriting, claims, and technical support.
• Data integrity: Maintain high standards of accuracy in all documentation.
• Technology fluency: Comfortable navigating multiple digital platforms and troubleshooting basic tech issues.
• Resilience: Handle rejection or challenging conversations with professionalism and composure.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Associate, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft skills.
• Mentorship from senior associates and managers who share their expertise and career advice.
• Internal job boards and cross‑departmental projects that allow you to explore new roles.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Opportunities to earn certifications in insurance, customer experience, or data analytics.
• Leadership development workshops for high‑potential employees.
• Access to industry conferences, webinars, and networking events.

Work Environment & Culture

brighthush fosters a culture of transparency, respect, and innovation. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Teams, SharePoint) that keep everyone connected.
• Regular virtual coffee breaks and informal “watercooler” chats.
• Recognition programs that celebrate individual and team achievements.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Employee resource groups that support professional growth and community building.

Technology & Tools

To excel in this role, you’ll work with a suite of modern tools designed to streamline communication and data management:

• Microsoft Dynamics: Our primary CRM for tracking customer interactions and documentation.
• Zoom Phone & Teams: For outbound and inbound calls, screen sharing, and virtual meetings.
• Slack: For quick team communication and collaboration.
• SharePoint: For document storage, knowledge base access, and internal resources.
• Google Workspace: For email, calendar scheduling, and document collaboration.
• Optional: Access to a dedicated VPN for secure remote connectivity.

Performance Metrics & Expectations

Success in this role is measured through a combination of quantitative and qualitative metrics:

• Outbound call volume and completion rate.
• Customer satisfaction scores (CSAT) and Net Promoter Score (NPS).
• Accuracy of documentation and data entry.
• Adherence to scheduled follow‑up timelines.
• Team collaboration and participation in continuous improvement initiatives.
• Professional development milestones and certification achievements.

Compensation & Benefits

While the base hourly rate ranges from $15.00 to $18.00 depending on experience, brighthush offers a comprehensive benefits package designed to support your health, financial security, and overall well‑being:

• Medical, dental, and vision coverage for you and your family.
• Short‑term and long‑term disability insurance.
• Life insurance and accidental death & dismemberment coverage.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) that accrues monthly.
• Flexible work schedule within the Eastern Time Zone.
• Company‑provided equipment (laptop, headset, monitor) and reimbursement for home‑office setup.
• Employee wellness programs and mental health resources.
• Annual wellness stipend and access to fitness and mindfulness apps.
• Employee referral bonuses for bringing in top talent.

How to Apply

Ready to make a difference in people’s lives while building a rewarding career? Click the link below to submit your application and join the brighthush family.

Apply to This Job

We’re Excited to Meet You!

At brighthush, we’re more than just an insurance provider; we’re a community of dedicated professionals who care about our customers and each other. If you’re a friendly, detail‑oriented, and proactive individual who thrives in a remote setting, we want to hear from you. Apply today and start your journey with brighthush, where your voice matters and your career can grow as far as your ambition takes you.