Dynamic Remote Customer Service Associate – Phone & Email Support – Join brighthush’s Growing Team

Welcome to brighthush – Where Every Ticket Tells a Story

At brighthush, we’re redefining the way people experience live events. From sold‑out concerts to intimate theater productions, we bring fans closer to the moments that matter. Our mission is simple: deliver unforgettable experiences by connecting people with the events they love. And at the heart of that mission is our people. Whether you’re dialing into a ticketing call center or crafting a heartfelt email response, you’re the bridge that turns a curious fan into a lifelong supporter.

Why brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a culture that values curiosity, collaboration, and continuous improvement. We’re a fast‑growing, tech‑driven organization that thrives on innovation and customer obsession. Our remote‑first approach means you can work from anywhere in the U.S., enjoy flexible hours, and still feel part of a vibrant, global team.

What Makes Our Customer Service Team Stand Out?

• Impactful Work – Every interaction you handle directly influences a fan’s event experience.
• Growth Opportunities – From entry‑level support to team lead, we nurture talent and reward performance.
• Inclusive Culture – We celebrate diverse perspectives and foster an environment where everyone can thrive.
• Competitive Compensation – We offer a market‑competitive base salary plus performance bonuses.
• Comprehensive Benefits – Medical, dental, vision, 401(k) match, paid time off, and more.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will be the frontline ambassador for our brand. Your day‑to‑day tasks will include:

• Multi‑Channel Support – Answer inbound phone calls, respond to emails, and engage on live chat platforms with professionalism and empathy.
• Ticket Inventory Management – Process ticket consignment and purchase requests, ensuring accuracy and timely updates in our ticketing system.
• Order & Billing Assistance – Resolve payment inquiries, issue refunds, and guide customers through secure transaction processes.
• Data Accuracy & Reporting – Maintain meticulous records of customer interactions, ticket status, and inventory levels; generate daily performance reports.
• Team Collaboration – Coordinate with cross‑functional teams (Sales, Marketing, Technical Support) to resolve complex issues and improve service workflows.
• Service Excellence – Consistently meet or exceed productivity metrics, quality standards, and customer satisfaction scores.
• Continuous Improvement – Participate in training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skill, and passion for customer service. The following qualifications are essential:

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of remote customer support experience, preferably in ticketing, e‑commerce, or event services.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a calm demeanor under pressure.
• Reliable high‑speed internet connection and a quiet workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays as required.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience with ticketing platforms (e.g., Ticketmaster, Eventbrite) or event‑management software.
• Knowledge of payment gateways (Stripe, PayPal) and basic transaction troubleshooting.
• Previous experience in a high‑volume call center environment.
• Multilingual abilities (Spanish, French, Mandarin, etc.) to serve a diverse customer base.
• Certification in Customer Service Excellence or related fields.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset – Always putting the customer first and striving to exceed expectations.
• Adaptability – Quickly adjusting to new tools, processes, and customer needs.
• Attention to Detail – Ensuring accuracy in ticket inventory, billing, and data entry.
• Time Management – Balancing multiple tasks while meeting service level agreements.
• Collaboration – Working effectively with remote teammates across time zones.
• Tech Savviness – Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. When you join our Customer Service team, you’ll have access to:

• Structured onboarding program with mentorship from senior associates.
• Regular training modules covering product knowledge, communication skills, and industry trends.
• Clear career ladder: Associate → Senior Associate → Team Lead → Manager → Director.
• Cross‑departmental projects that broaden your skill set and visibility.
• Annual performance reviews with actionable feedback and growth plans.
• Access to industry conferences, webinars, and certifications at no cost.

Work Environment & Culture

Even though we’re a remote-first company, we’re committed to fostering a sense of belonging and community:

• Virtual team‑building events, trivia nights, and holiday celebrations.
• Open communication channels: Slack, Microsoft Teams, and weekly all‑hands meetings.
• Inclusive hiring practices and a zero‑tolerance policy for discrimination.
• Employee resource groups for underrepresented communities.
• Encouragement of work‑life balance: flexible schedules, mental health days, and wellness resources.

Compensation & Benefits

We offer a comprehensive package designed to support your well‑being and professional growth:

• Competitive Base Salary – Market‑aligned pay with performance bonuses.
• Health & Wellness – Fully‑covered medical, dental, and vision plans.
• Retirement Savings – 401(k) plan with company match.
• Paid Time Off – Generous PTO, sick leave, and holiday schedule.
• Remote Work Perks – Home office stipend, high‑speed internet allowance, and ergonomic equipment support.
• Professional Development – Tuition reimbursement, training courses, and conference sponsorships.
• Employee Recognition – Quarterly awards, spot bonuses, and peer‑to‑peer shoutouts.

How to Apply

Ready to make a difference in the lives of event lovers across the country? Click the link below to submit your application and join the brighthush family. We’re hiring immediately and can’t wait to meet you!