Dynamic Remote Customer Service Associate – Phone, Email & Ticketing Support, Inventory & Order Management – Full‑Time, Work From Home – Elevate Fan Experiences at brighthush

About brighthush

brighthush is a trailblazer in the live‑event and entertainment sector, turning ordinary moments into unforgettable memories for fans across the globe. From world‑class concerts and high‑energy sports championships to intimate festivals and theatrical productions, we bring the pulse of live entertainment to audiences in the United States and beyond. Our core belief is simple: every customer interaction should feel seamless, personal, and memorable.

At brighthush, we recognize that exceptional customer service is the heartbeat of our business. Our people are the reason we can deliver world‑class experiences, and we invest heavily in their growth, well‑being, and professional development. Whether you’re a seasoned support specialist or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your impact is tangible.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection.
• Competitive Compensation: Earn a market‑competitive hourly rate with performance bonuses.
• Comprehensive Benefits: Medical, dental, and vision plans, 401(k) match, and paid time off.
• Career Growth: Clear pathways to advance into senior support roles, team leadership, or cross‑functional projects.
• Culture of Innovation: Collaborate with a diverse team that thrives on creativity, data‑driven decisions, and continuous improvement.
• Impactful Work: Your support directly enhances the event experience for thousands of fans.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will play a pivotal role in ensuring every ticket buyer receives timely, accurate, and friendly assistance. Your day‑to‑day tasks will include:

• Answering inbound phone calls and responding to emails with professionalism and empathy.
• Providing real‑time information on ticket availability, event details, and purchase status.
• Processing ticket consignment and purchase requests while maintaining data integrity.
• Collaborating with cross‑functional teams (Sales, Inventory, Finance) to resolve complex issues.
• Monitoring and meeting productivity and quality metrics, such as average handle time and customer satisfaction scores.
• Escalating unresolved inquiries to appropriate departments and following up to ensure resolution.
• Maintaining up‑to‑date knowledge of event schedules, venue policies, and ticketing platforms.
• Contributing to continuous improvement initiatives by sharing insights and best practices.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a ticketing, retail, or hospitality environment.
• Proficiency with CRM systems (e.g., brighthush, brighthush) and brighthush.
• Strong verbal and written communication skills in English.
• Ability to multitask, prioritize, and work independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays as required.

Preferred Qualifications

• Experience in the live‑event or entertainment industry.
• Knowledge of ticketing platforms such as brighthush, brighthush, or similar.
• Previous remote work experience with proven self‑management.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Data‑analysis skills and familiarity with reporting tools.

Core Skills & Competencies

• Customer‑Centric Mindset: Always putting the customer first and striving for a positive outcome.
• Problem‑Solving: Quickly diagnosing issues and proposing effective solutions.
• Attention to Detail: Ensuring accuracy in ticket processing and record keeping.
• Adaptability: Thriving in a fast‑paced, evolving environment with changing priorities.
• Team Collaboration: Working seamlessly with colleagues across departments.
• Time Management: Meeting or exceeding productivity targets while maintaining quality.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Remote Customer Service Associate, you will have access to:

• Onboarding training modules covering ticketing systems, event knowledge, and customer service best practices.
• Mentorship programs pairing you with senior team members for guidance and skill enhancement.
• Regular performance reviews that identify growth areas and potential career paths.
• Opportunities to transition into specialized roles such as Ticketing Operations Specialist, Customer Success Manager, or Team Lead.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and collaboration. You will be part of a vibrant community that values:

• Open communication through virtual town halls, Slack channels, and video meetings.
• Work‑life balance, with flexible scheduling and generous paid time off.
• Recognition programs that celebrate achievements and milestones.
• Inclusive hiring practices that embrace diversity in all its forms.
• Continuous learning through webinars, workshops, and access to industry conferences.

Compensation, Perks, & Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive hourly wage with potential performance bonuses.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday schedule.
• Employee assistance program (EAP) for mental health and well‑being.
• Discounts on tickets for brighthush events and partner venues.
• Technology stipend to support your home office setup.

How to Apply

Ready to join a team that’s redefining live‑event experiences? Click the link below to submit your application and become part of brighthush’s customer‑first culture.

Apply to brighthush Today

We’re Hiring Immediately!

Don’t miss this chance to make a real impact on fans’ event journeys while enjoying the flexibility of remote work. Apply now and help us bring brighter, unforgettable moments to audiences everywhere.