Dynamic Remote Customer Service Representative – 20 Hours/Week – Healthcare Benefits Support & Member Engagement Specialist – Join brighthush’s Innovative Team

Welcome to brighthush – Pioneering Clarity in Healthcare Benefits

For over three decades, brighthush has stood at the forefront of simplifying complex healthcare benefit plans. We partner with individuals, families, and providers to translate dense policy language into clear, actionable guidance. Our mission is simple yet powerful: make benefits simple, and empower every member and provider with the knowledge and support they need to thrive. As the healthcare landscape evolves—driven by technology, policy shifts, and an ever‑increasing demand for transparency—brighthush is expanding its footprint and deepening its service portfolio. We’re looking for enthusiastic, customer‑centric individuals to join our team as Part‑Time Customer Service Representatives. If you thrive in a fast‑paced environment, love helping people, and want to be part of a company that values growth, collaboration, and community, brighthush is the place for you.

Why This Role Matters

Every interaction you handle is a touchpoint that can transform a member’s or provider’s experience. By delivering accurate, timely, and compassionate support, you become the face of brighthush’s commitment to excellence. Your work will directly influence member satisfaction scores, reduce claim processing times, and strengthen our relationships with key partners. In short, you’ll be the bridge that turns complex benefit jargon into clear, actionable guidance—ensuring that every person who reaches out feels heard, supported, and valued.

Key Position Details

• Compensation: $18.00 per hour, with quarterly performance bonuses that reward your dedication and results.
• Schedule: 20 hours per week, Monday‑Friday, 10:00 a.m. – 2:00 p.m. Central Time.
• Training: A comprehensive 4‑week onboarding program (40 hours total) conducted Monday‑Friday, 8:00 a.m. – 4:30 p.m. CST. Successful completion of training is a prerequisite for full deployment.
• Work Environment: Fully remote with a flexible, supportive culture that encourages work‑life balance.

What You’ll Be Doing

As a frontline advocate for our members and providers, your day‑to‑day responsibilities will include:

• Completing an intensive, hands‑on training curriculum covering benefits, claims, eligibility, and our proprietary support tools.
• Handling inbound calls from both healthcare providers and plan members, providing clear, accurate information and solutions.
• Resolving inquiries related to benefits coverage, claim status, eligibility verification, and plan enrollment.
• Documenting each interaction in our CRM, ensuring all notes are thorough, compliant, and ready for audit.
• Maintaining key performance metrics, including:
  • Average Monthly After‑Call Work (AUX) time
  • Average Monthly Hold Time
  • Average Monthly Staff Time
  • Average Monthly Talk Time
  • Average Monthly Quality Score
• Escalating complex issues to senior agents or specialized teams, following established protocols.
• Participating in regular team huddles, training refreshers, and quality assurance reviews.
• Contributing to continuous improvement initiatives by sharing insights and best practices.

Essential Qualifications

• High school diploma or GED (or equivalent).
• 0–1 year of related experience; prior call‑center exposure is a plus.
• Professional, friendly phone voice with excellent etiquette.
• Strong verbal and written communication skills.
• Proficiency in brighthush.
• Basic computer literacy and the ability to navigate multiple applications simultaneously.
• Reliable high‑speed internet connection and a quiet workspace.

Preferred Qualifications

• Experience in the health insurance or healthcare benefits industry.
• Familiarity with claims processing, eligibility verification, or provider relations.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience with CRM systems (e.g., brighthush).
• Demonstrated ability to meet or exceed performance metrics in a call‑center environment.

Skills & Competencies for Success

• Customer‑first mindset: Empathy, patience, and a genuine desire to help.
• Problem‑solving: Quickly assess issues and identify effective solutions.
• Attention to detail: Accurate data entry and meticulous documentation.
• Time management: Efficiently balance multiple calls while maintaining quality.
• Adaptability: Thrive in a dynamic environment with evolving processes.
• Team collaboration: Share knowledge, support peers, and contribute to a positive culture.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Customer Service Representative, you’ll have access to:

• Structured career pathways, including opportunities to advance to Senior Agent, Team Lead, or Training Specialist roles.
• Ongoing professional development through webinars, workshops, and industry certifications.
• Mentorship programs pairing you with experienced colleagues who can guide your career trajectory.
• Cross‑functional projects that expose you to other departments such as Claims, Provider Relations, and Compliance.
• Annual performance reviews that highlight achievements and outline next steps.

Work Environment & Culture at brighthush

We’re proud of our inclusive, collaborative culture that values diversity, creativity, and continuous improvement. Key highlights include:

• Remote‑first policy with flexible scheduling to support work‑life balance.
• Regular virtual team events, including game nights, wellness challenges, and coffee chats.
• Transparent communication from leadership, ensuring everyone stays informed and engaged.
• A commitment to mental and physical well‑being, with resources such as counseling services and fitness stipends.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

While this is a part‑time role, we offer a competitive hourly rate and performance bonuses that reward your impact. Additional perks include:

• Paid time off for holidays and sick days (pro‑rated for part‑time).
• Health and wellness stipend to support your personal well‑being.
• Access to a digital library of industry resources and training materials.
• Employee referral bonus program.
• Opportunity to participate in company‑wide initiatives such as community service days.

How to Apply

If you’re ready to bring your customer‑service expertise to a forward‑thinking organization that values growth, collaboration, and impact, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply Now

Join brighthush Today

At brighthush, we’re not just a company – we’re a community dedicated to making healthcare benefits accessible, understandable, and beneficial for everyone. As a Customer Service Representative, you’ll be at the heart of that mission, ensuring that every member and provider feels heard, supported, and valued. If you’re passionate about service, eager to learn, and ready to make a difference, we invite you to apply and become part of our dynamic team.