Dynamic Remote Customer Service & Sales Reservation Agent – Elevate Guest Experiences for National Park Adventures at brighthush

About brighthush

brighthush is a trailblazer in the hospitality, travel, and leisure industry, operating across more than 30 countries. As the nation’s largest National Park Concessioner, brighthush places environmental stewardship, compliance, and sustainability at the core of everything we do. Over the past decade, we have become the industry leader in protecting and preserving the natural beauty of national parks, private resorts, and adventure travel destinations. With a dedicated workforce of over 6,500 employees during peak season, we deliver exceptional guest service to visitors worldwide. Our portfolio includes 20+ hotels and lodges with 4,000+ guest rooms, 45 retail stores, 55 restaurants, 1,500 campsites, a tourist train, and six cruise ships. Explore our commitment to sustainability and the unforgettable experiences we offer at iconic parks such as Grand Canyon, Glacier, Yellowstone, and many more.

Why Join the Central Reservations Team?

Do you love travel, thrive on helping people, and enjoy crafting memorable experiences? The Central Reservations team at brighthush is expanding, and we’re looking for passionate, customer‑centric individuals to join us. Whether you’re a seasoned professional or just starting your career, this role offers a unique blend of remote flexibility, meaningful work, and the chance to be part of the National Parks experience.

What It Means to Be a Reservation Agent at brighthush

• Work 100% remotely from the comfort of your own home.
• Engage with guests through inbound calls and live chat, guiding them to unforgettable vacations.
• Recommend, explain, and sell travel experiences at or near America’s most iconic National Parks, including Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Custer State Park.
• Be part of a supportive, inclusive, and diverse virtual environment that values every employee’s unique perspective.
• Grow your career with opportunities for advancement within Central Reservations and across brighthush.

Key Responsibilities

As a Customer Service & Sales Reservation Agent, you will play a pivotal role in shaping guests’ journeys. Your day-to-day tasks will include:

• Answering inbound calls and chat inquiries with professionalism and enthusiasm.
• Listening attentively to guests’ needs and preferences to recommend tailored travel packages.
• Managing reservations accurately across multiple systems, ensuring a seamless booking experience.
• Providing detailed information about accommodations, activities, and local attractions.
• Upselling add‑ons such as guided tours, dining packages, and special event tickets.
• Maintaining up‑to‑date knowledge of park regulations, seasonal events, and new offerings.
• Collaborating with cross‑functional teams (sales, marketing, operations) to resolve guest issues promptly.
• Tracking and reporting key performance metrics, including call volume, conversion rates, and customer satisfaction scores.
• Participating in ongoing training and development sessions to enhance product knowledge and sales techniques.

Essential Qualifications

We provide the training, tools, and support you need to succeed. In return, we’re looking for candidates who bring the following qualities:

• Dependable, curious, and guest‑focused mindset.
• Strong communication skills, both verbal and written.
• Comfortable with both customer service and sales, identifying opportunities to recommend experiences that fit each guest’s vacation.
• Ability to stay focused, organized, and productive while working independently in a remote environment.
• Proficiency with multiple computer systems and technology; quick to learn new platforms.
• High‑speed internet connection (minimum 40 Mbps download).
• Quiet, dedicated work‑from‑home space free from distractions during scheduled hours.
• Willingness to work flexible hours, including until 7:15 p.m. MST and weekends.
• Passion for creating unique and memorable customer experiences.
• Commitment to completing pre‑employment drug screening and background checks.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Previous experience in hospitality, travel, or customer‑service roles.
• Sales experience with a track record of meeting or exceeding targets.
• Knowledge of national park destinations and outdoor adventure activities.
• Multilingual abilities to serve a diverse clientele.
• Experience with CRM and reservation software (e.g., Salesforce, Amadeus).

Skills & Competencies for Success

• Customer‑Centric Mindset: Always put the guest first and anticipate their needs.
• Sales Acumen: Identify upsell opportunities and close deals confidently.
• Problem‑Solving: Resolve issues quickly and creatively.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Collaboration: Work effectively with colleagues across departments.
• Time Management: Prioritize tasks and meet deadlines consistently.
• Technology Proficiency: Navigate multiple systems with ease.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path for advancement. As you grow in product knowledge and sales expertise, you’ll unlock:

• Higher earning potential through an uncapped monthly incentive program.
• Opportunities to transition into senior sales roles, team leadership, or specialized product teams.
• Access to ongoing training, workshops, and certifications in hospitality, sales, and sustainability.
• Mentorship from experienced professionals who are committed to your development.
• Cross‑departmental projects that broaden your skill set and industry knowledge.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and continuous learning. Highlights include:

• Remote work flexibility that supports work‑life balance for students, parents, caregivers, semi‑retired individuals, and anyone seeking a flexible schedule.
• A supportive, open‑door virtual environment where every voice is heard.
• Regular virtual team events, wellness initiatives, and community outreach programs.
• Recognition of employees’ contributions through awards, shout‑outs, and incentive programs.
• Commitment to environmental stewardship, with employees encouraged to participate in sustainability projects.

Compensation, Perks, and Benefits

While specific compensation details vary by role and location, brighthush offers a competitive package that includes:

• Competitive base salary with uncapped monthly incentives.
• Comprehensive health, dental, and vision coverage.
• Flexible spending accounts (HSA & FSA) and retirement savings plans.
• Life and disability insurance, accident, hospital, and critical illness coverage.
• Pet insurance options.
• Paid time off (PTO) and paid holidays.
• Employee discounts on brighthush products, partner services, and national park experiences.
• Incentives for perfect attendance and employee referrals.
• Paid 3‑week new‑hire training program with a dedicated training team.

What Our Current Agents Say

“Central Reservations is a great place to work. I’ve held a couple of different roles in the almost three years I’ve been with brighthush.”

“The management team at Central Reservations encourages personal and professional growth.”

“Central Reservations believes in an open‑door policy for all employees.”

“The department encourages participation in different activities throughout the year. I have never worked for a department that cares so much about their employees.”

“It is rewarding to be part of the National Parks experience and help our guests attain their dreams!”

Ready to Join the Adventure?

If you enjoy talking with people, love learning new things, and can turn a conversation into an exciting travel experience, this could be the perfect opportunity for you. Bring your personality, enthusiasm, and willingness to learn, and we’ll provide the training and support you need to thrive.

Apply today and start your next adventure with brighthush’s Central Reservations team. We can’t wait to welcome you aboard!