Dynamic Remote Customer Success Executive – Driving Seamless Support, Relationship Excellence, and Customer Delight Across Andhra Pradesh & Telangana for brighthush

About brighthush

brighthush is more than a fintech startup; it is a transformative movement that is redefining how educational institutions, NGOs, and corporate training centers manage their finances. Founded in 2020, we have evolved from a small team of innovators into a trusted partner for over 1,200 schools, colleges, and training centers across India. Our platform blends intuitive technology with a deep understanding of the day‑to‑day challenges faced by administrators, empowering them to handle tuition, scholarships, ancillary fees, and financial reporting with unprecedented ease and transparency.

Our mission is simple yet powerful: to eliminate administrative friction and deliver a friction‑free, user‑friendly fee management experience for every stakeholder. We achieve this by building products that are as simple to use as they are powerful, and by walking alongside our customers every step of the way.

In an era where education is increasingly digitized, brighthush stands at the forefront of transforming financial operations for institutions. We are not just a software provider; we are a partner that ensures financial processes are seamless, transparent, and scalable, enabling educators to focus on what they do best—teach.

Role Overview

We are seeking a Remote Customer Success Executive who will serve as the first line of contact for our diverse customer base in Andhra Pradesh and Telangana. In this role, you will be the voice of brighthush, ensuring that every query is handled with empathy, clarity, and speed. Whether a parent, a school administrator, or a finance officer, you will guide them through our platform, resolve issues, and gather feedback that fuels product improvement.

This is an entry‑level position that offers a fast‑track path to senior customer success roles. If you are a recent graduate, a career changer, or someone who thrives in a dynamic, tech‑driven environment, this is the perfect launchpad for your career.

Key Responsibilities

• Act as the first point of contact for all customer inquiries via phone, email, chat, and social media.
• Provide clear, step‑by‑step guidance on using the fee collection platform, including onboarding, payment processing, and reporting.
• Escalate complex issues to product, engineering, or finance teams, ensuring timely resolution and follow‑up.
• Collect, document, and share customer feedback with cross‑functional teams to drive product enhancements.
• Maintain accurate, up‑to‑date records of all customer interactions in our CRM system.
• Proactively identify opportunities to improve customer satisfaction and reduce churn.
• Collaborate with the sales and marketing teams to provide insights into customer pain points and feature requests.
• Participate in ongoing training sessions to stay current on platform updates and industry best practices.
• Support the creation of knowledge base articles, FAQs, and tutorial videos to empower customers.
• Track key performance metrics such as response time, resolution time, and customer satisfaction scores.
• Assist in the planning and execution of customer outreach initiatives, including webinars and product demos.

Essential Qualifications

• Bachelor’s degree in any discipline (freshers welcome).
• Strong written and verbal communication skills in English and at least one of the following regional languages: Tamil, Telugu, Kannada, or Hindi.
• Basic proficiency with office tools such as Microsoft Office, Google Workspace, and CRM platforms.
• High levels of empathy, patience, and a genuine desire to help customers succeed.
• Strong problem‑solving mindset and the ability to think on your feet.
• Excellent listening skills and the ability to translate customer needs into actionable insights.
• Ability to multitask and manage time effectively in a fast‑paced, remote environment.
• Self‑driven attitude with a passion for continuous learning and improvement.

Preferred Qualifications

• Prior experience in customer support, technical support, or a related field.
• Experience with CRM platforms such as Salesforce, HubSpot, or Zendesk.
• Familiarity with fintech or SaaS products.
• Knowledge of the education sector and its payment ecosystems.
• Experience working in a remote or distributed team.
• Basic understanding of data analytics and reporting.

Skills & Competencies

• Customer‑centric mindset with a focus on delivering exceptional service.
• Strong analytical skills to interpret customer data and identify trends.
• Adaptability to rapidly changing priorities and new product features.
• Team player who thrives in a collaborative, cross‑functional environment.
• Self‑motivated with a proactive approach to learning and development.
• Proficiency in using digital communication tools and remote collaboration platforms.
• Ability to translate complex technical concepts into simple, actionable guidance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Executive, you will:

• Gain hands‑on experience with a cutting‑edge fintech product that is reshaping the education sector.
• Participate in structured mentorship programs with senior leaders across product, engineering, and sales.
• Attend monthly knowledge‑sharing sessions covering product updates, industry trends, and soft‑skill development.
• Progress to roles such as Customer Success Manager, Product Support Lead, or even Product Manager, based on performance and interest.
• Earn certifications in customer support best practices, CRM administration, and data analytics.
• Engage in cross‑departmental projects that expose you to product development, marketing strategy, and business analytics.
• Receive regular performance feedback and a clear roadmap for career advancement.

Work Environment & Company Culture

brighthush is a fully remote, distributed organization that values flexibility, transparency, and continuous improvement. Our culture is built on:

• Open communication channels – Slack, Teams, and weekly all‑hands meetings.
• Inclusive decision‑making – every voice matters.
• Work‑life balance – flexible hours and generous paid time off.
• Community impact – we partner with NGOs to provide free fee‑management solutions to under‑served schools.
• Celebration of wins – monthly shout‑outs, virtual happy hours, and quarterly retreats.
• Continuous learning – access to online courses, workshops, and industry conferences.
• Health and wellness initiatives – virtual fitness classes, mental health resources, and a supportive peer network.

Compensation & Benefits

While specific figures are tailored to each candidate’s experience, brighthush offers a competitive salary package aligned with market standards for entry‑level roles. In addition to base pay, you will receive:

• Performance‑based bonuses.
• Health and wellness stipend.
• Professional development budget.
• Flexible working hours and remote work stipend.
• Paid parental leave and mental health support.
• Access to a comprehensive benefits portal covering insurance, retirement plans, and employee assistance programs.

How to Apply

Ready to join a mission‑driven team that is reshaping fee management across India? Click the link below to submit your application. We look forward to learning how your passion for customer success can help us create a brighter future for educational institutions.

Visit brighthush – Learn More & Apply

Closing

At brighthush, every customer interaction is an opportunity to make a difference. If you are eager to learn, empathetic, and ready to help institutions thrive, we want to hear from you. Join us and be part of a team dedicated to transforming fee management into a seamless, empowering experience for schools, parents, and educators across Andhra Pradesh and Telangana.