Dynamic Remote Customer Success Representative – Inside Sales & Implementation Specialist for Higher Education Digital Platforms

Welcome to brighthush: Where Education Meets Innovation

At brighthush, we are redefining the future of learning by blending cutting‑edge technology with evidence‑based pedagogy. Our mission is to empower educators, administrators, and students across the globe to achieve their fullest potential through personalized, data‑driven, and engaging digital learning experiences. As a leader in higher education solutions, brighthush partners with institutions to deliver scalable platforms that enhance student engagement, improve learning outcomes, and promote equity and accessibility.

Why Join brighthush?

Working at brighthush means you’ll be part of a vibrant, purpose‑driven culture that values innovation, collaboration, and continuous growth. We celebrate diversity, foster an inclusive environment, and provide our teams with the tools and resources they need to thrive—whether that’s through flexible remote work arrangements, ongoing professional development, or a comprehensive benefits package that supports your health, well‑being, and career aspirations.

Key Highlights

• Remote-first role with flexible scheduling across Eastern and Central Time Zones.
• Competitive base salary range of $59,500 – $75,000, with performance‑based bonuses and a full suite of benefits.
• Opportunity to work with leading higher education institutions and shape the future of digital learning.
• Collaborative environment that encourages cross‑functional teamwork with Sales, Product, Implementation, and Technical Support.
• Continuous learning through internal training, industry conferences, and mentorship programs.

Role Overview

As a Remote Customer Success Representative at brighthush, you will serve as the primary advocate for our higher education partners. Your focus will be to ensure that faculty and administrators fully leverage our digital platforms—such as Connect and SIMnet—to drive student success, engagement, and institutional growth. You will partner closely with Sales, Customer Success, and Product teams to manage the customer lifecycle, from onboarding to expansion, while championing a culture of continuous improvement and data‑driven decision making.

What You’ll Do

• Deep Product Mastery: Acquire and maintain comprehensive knowledge of brighthush’s digital offerings, including Connect, SIMnet, and our suite of learning science tools. Stay current on new features, updates, and best practices.
• Customer Onboarding & Implementation: Lead the end‑to‑end implementation process for new and returning customers. Develop tailored onboarding plans, coordinate cross‑functional resources, and ensure a smooth transition to full platform adoption.
• Relationship Building: Conduct one‑on‑one and group Zoom sessions to provide consultative training, troubleshoot issues, and gather feedback. Build trust with faculty, administrators, and IT staff to become their go‑to resource.
• Pipeline Management: Utilize Salesforce and Gainsight to track customer stages, measure pipeline velocity, and analyze data. Collaborate with Sales to identify upsell and cross‑sell opportunities that align with customer goals.
• Data‑Driven Insights: Monitor usage metrics, student engagement data, and learning outcomes. Translate insights into actionable recommendations that drive platform adoption and educational impact.
• Continuous Improvement: Participate in strategy sessions, team meetings, and professional development workshops. Share customer feedback and product improvement ideas to influence future roadmap decisions.
• Travel & On‑Site Support: Travel 5–10% of the year to meet with key stakeholders, conduct on‑site training, and support high‑priority implementation projects.

Essential Qualifications

• Bachelor’s degree in Education, Instructional Design, Business, or a related field.
• 1–2 years of experience in customer success, implementation, or a similar role within the software or higher education sector.
• Exceptional communication and presentation skills, with the ability to tailor messaging to audiences of varying technical proficiency.
• Proven ability to thrive in a remote work environment—self‑motivated, organized, and detail‑oriented.
• Positive, purpose‑driven mindset with a growth orientation toward learning and problem solving.
• Experience in instructional design, teaching, or coaching is a plus.
• Familiarity with Salesforce and Gainsight is highly desirable.

Preferred Skills & Competencies

• Strong analytical mindset: ability to interpret data, identify trends, and recommend actionable strategies.
• Project management proficiency: manage multiple customer projects simultaneously while meeting deadlines.
• Customer‑centric approach: passion for delivering exceptional service and building long‑term relationships.
• Adaptability: thrive in a fast‑moving environment with evolving product features and customer needs.
• Team collaboration: work effectively with cross‑functional teams to solve complex problems.

Career Growth & Development

At brighthush, we believe in unlocking your full potential. As a Customer Success Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular performance reviews and clear career pathways to roles such as Senior Customer Success Manager, Customer Success Director, or Product Management.
• Opportunities to lead cross‑functional initiatives, such as product launches, customer advocacy programs, or industry research projects.
• Access to industry conferences, webinars, and certifications that enhance your skill set and professional network.
• Internal mobility across product, sales, and support teams to broaden your experience and expertise.

Work Environment & Culture

brighthush’s culture is built on transparency, collaboration, and a shared commitment to educational excellence. We foster:

• Inclusive teamwork: diverse voices are heard and valued in every decision.
• Work‑life balance: flexible schedules, generous paid time off, and remote work options.
• Continuous learning: internal knowledge bases, lunch‑and‑learn sessions, and access to industry resources.
• Recognition & rewards: performance bonuses, spot awards, and public acknowledgment of achievements.
• Community impact: initiatives that support educational equity, such as scholarships, mentorship programs, and open‑source educational resources.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary: $59,500 – $75,000 annually, commensurate with experience and qualifications.
• Performance‑based bonus: annual bonus plan tied to individual and company metrics.
• Health & Wellness: comprehensive medical, dental, and vision coverage, along with mental health resources.
• Retirement: 401(k) plan with company match.
• Paid Time Off: generous vacation, sick leave, and personal days.
• Professional Development: budget for certifications, conferences, and continuing education.
• Remote Work Perks: stipend for home office setup and high‑speed internet.

How to Apply

If you’re passionate about transforming higher education through technology, thrive in a remote setting, and are ready to make a tangible impact on student success, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can contribute to brighthush’s mission of empowering learners worldwide.

Ready to join the brighthush team? Click the link below to apply now and start your journey toward a rewarding career in customer success.