Dynamic Remote Customer Success & Upsell Specialist – Accelerate Revenue, Elevate Client Satisfaction, and Build Long‑Term Partnerships at brighthush

About brighthush

brighthush is not just a company; it’s a movement in the digital‑first marketplace. We empower businesses worldwide to unlock the full potential of their customer relationships through cutting‑edge SaaS solutions, data‑driven insights, and a culture that prizes curiosity, collaboration, and continuous improvement. With a proven history of surpassing revenue goals and a reputation for turning every interaction into a lasting partnership, brighthush is redefining what it means to deliver exceptional customer experiences in the 21st century.

Why Join brighthush?

• Impactful Work: Every call, email, and chat you manage directly shapes our revenue streams and the future of our client relationships.
• Remote Flexibility: Work from anywhere with a reliable internet connection and a supportive virtual team that keeps you connected and engaged.
• Growth Opportunities: From advanced sales training to leadership development programs, brighthush invests in your professional evolution.
• Inclusive Culture: A diverse, respectful, and collaborative environment where every voice matters.
• Competitive Compensation: A base salary that reflects your experience, coupled with a generous commission structure that rewards performance.
• Comprehensive Benefits: Health, dental, vision, 401(k) matching, paid time off, and wellness programs designed to support you and your family.

Key Responsibilities

As a Remote Customer Success & Upsell Specialist, you will be the linchpin between our clients and the solutions that drive their success. Your day‑to‑day tasks will include:

• Managing inbound and outbound customer interactions via phone, email, and live chat, ensuring a seamless experience from first contact to resolution.
• Conducting needs assessments to uncover opportunities for upselling and cross‑selling products that align with client goals.
• Maintaining accurate and up‑to‑date records in our CRM system, documenting every touchpoint and follow‑up action.
• Collaborating with the sales, marketing, and product teams to stay informed about new offerings, promotions, and industry trends.
• Achieving and exceeding monthly and quarterly sales targets, while maintaining high customer satisfaction scores.
• Providing timely feedback on customer pain points and product usage to inform product development and marketing strategies.
• Participating in ongoing training sessions to refine sales techniques, product knowledge, and customer service best practices.
• Representing brighthush at virtual events, webinars, and industry conferences to build brand awareness and generate leads.

Essential Qualifications

• Minimum of 3 years of experience in a customer‑facing sales role, preferably in a remote or virtual environment.
• Proven track record of meeting or exceeding sales quotas and driving revenue growth.
• Strong communication skills, both written and verbal, with the ability to articulate complex solutions in a clear, concise manner.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced, remote setting.
• High emotional intelligence and a genuine passion for helping customers achieve their objectives.
• Valid U.S. driver’s license and reliable internet connection with a dedicated workspace.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience in SaaS or technology sales, with a deep understanding of subscription‑based business models.
• Knowledge of customer success metrics such as Net Promoter Score (NPS) and Customer Lifetime Value (CLV).
• Multilingual capabilities, especially in Spanish or other widely spoken languages.
• Previous experience with remote team collaboration tools (e.g., Slack, Zoom, Asana).

Core Skills & Competencies

• Consultative Selling: Ability to ask probing questions, listen actively, and recommend tailored solutions.
• Data‑Driven Decision Making: Comfortable analyzing sales metrics and using insights to refine strategies.
• Problem Solving: Quick to identify obstacles and devise effective, customer‑centric solutions.
• Time Management: Efficiently juggle multiple accounts and tasks while meeting deadlines.
• Team Collaboration: Works seamlessly with cross‑functional teams to align on goals and deliver results.
• Adaptability: Thrives in a dynamic environment, embracing change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the market. When you join our team, you’ll gain access to:

• Structured onboarding that immerses you in our products, culture, and sales methodology.
• Monthly sales workshops led by industry experts, covering advanced techniques, objection handling, and negotiation.
• Quarterly leadership development programs that prepare high performers for managerial roles.
• Mentorship from senior sales leaders who provide guidance, feedback, and career advice.
• Annual performance reviews that set clear goals, recognize achievements, and outline next steps.
• Opportunities to transition into related roles such as Account Management, Product Marketing, or Sales Operations.

Work Environment & Culture

brighthush’s remote‑first culture is built on trust, transparency, and a shared commitment to excellence. We foster an environment where:

• Team members are encouraged to share ideas and challenge the status quo.
• Work‑life balance is respected, with flexible hours and a results‑oriented approach.
• Continuous learning is a priority, with access to online courses, certifications, and industry events.
• Recognition is celebrated through monthly shout‑outs, spot bonuses, and team celebrations.
• Diversity and inclusion are integral to our hiring, onboarding, and promotion processes.

Compensation & Benefits

While the exact figures may vary based on experience and performance, brighthush offers a competitive package that includes:

• Base salary commensurate with your experience and skill set.
• Commission structure that rewards top performers with a generous upside.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) plan with company matching to help you build long‑term wealth.
• Paid time off (vacation, sick leave, and personal days) to recharge and maintain well‑being.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Professional development budget to support courses, certifications, and conferences.
• Employee assistance program (EAP) for confidential counseling and support.

How to Apply

If you’re ready to elevate your career, make a tangible impact, and join a team that values innovation and collaboration, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Remote Customer Success & Upsell Specialist role.

Join brighthush Today – Where Your Voice Drives Success

At brighthush, we’re not just selling products; we’re building relationships that last a lifetime. Your expertise, enthusiasm, and commitment to excellence will help us continue to set industry standards and deliver unparalleled value to our clients. If you’re passionate about sales, customer success, and continuous growth, this is the place for you. Apply now and become a pivotal part of brighthush’s journey to redefine the future of customer engagement.