Dynamic Remote Customer Support Specialist – Flexible Hours, Unlimited Commission, Home‑Based Role in Cumbria – Join brighthush

About brighthush

brighthush has been a cornerstone of the sports awards and recognition sector for over forty years, delivering premium trophies, medals, and certificates to clubs, leagues, and corporate teams across the United Kingdom. Our modern, cloud‑based e‑commerce platform marries the convenience of online shopping with the personal touch of local customer champions. We pride ourselves on offering an unrivalled selection of award designs, exceptional customer service, and remarkable value for money—all while championing the growth and success of the sporting community.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that great people are the heart of our success. We foster a dynamic, remote‑first culture that empowers you to balance professional ambition with personal life. Whether you’re a seasoned customer support professional or just starting out, this role offers an exciting opportunity to earn a substantial income through a commission‑only structure, with no prior sales experience required. You’ll join a passionate team that values innovation, integrity, and a genuine love for sport.

Role Overview

As a Remote Customer Support Specialist, you will be the frontline ambassador for brighthush in your region. Your primary mission is to guide prospective and existing customers through every stage of their buying journey, turning inquiries into loyal relationships and driving revenue growth. You’ll work independently from your home office, leveraging cloud‑based tools to manage leads, track performance, and collaborate with the central sales and marketing teams.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers within your assigned territory using online research, social media outreach, and referral networks.
• Territory Management: Build and maintain a robust pipeline of prospects, ensuring consistent follow‑up and nurturing of leads to convert them into loyal customers.
• Customer Journey Support: Guide customers through every stage of their buying journey—from initial inquiry to post‑purchase follow‑up—ensuring a seamless, personalized experience.
• Brand Ambassador: Act as the eyes and ears of brighthush in your region, gathering feedback, reporting market trends, and sharing insights that help shape product offerings and marketing strategies.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award catalogue, emphasizing quality, speed of delivery, and exceptional customer service.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, leveraging data and analytics to refine your approach.
• Collaboration & Reporting: Work closely with the central sales and marketing teams, providing regular updates on territory performance and contributing to broader business initiatives.

What You’ll Do Every Day

• Conduct proactive outreach via email, phone, and social media to generate new leads.
• Qualify prospects using a structured discovery process and document findings in the CRM.
• Present product options, pricing, and delivery timelines in a clear, persuasive manner.
• Handle objections, negotiate terms, and close deals while maintaining a high level of customer satisfaction.
• Follow up post‑sale to ensure product delivery, gather testimonials, and identify upsell opportunities.
• Maintain accurate records of all interactions, sales activities, and customer feedback.
• Participate in weekly virtual huddles to share insights, challenges, and best practices.

Essential Qualifications

• Reliable internet‑enabled computer and a dedicated phone line.
• Stable broadband connection with sufficient upload/download speeds for video calls and data uploads.
• Suitable home workspace that allows for focused, confidential customer interactions.
• Strong written and verbal communication skills in English.
• Proficiency with cloud‑based CRM and communication tools (e.g., HubSpot, Zoom, Teams).

Preferred Experience & Attributes

• Confidence and a personable demeanor that builds instant rapport with customers.
• Comfortable navigating the internet, social media, and data‑driven tools.
• Passion for sport, leisure, or related pastimes, providing genuine enthusiasm when discussing awards and achievements.
• Highly organized, disciplined, and self‑motivated with the ability to manage multiple tasks in a remote setting.
• Previous experience in customer support, sales, or a related field is a plus but not mandatory.

Skills & Competencies

• Customer‑Centric Mindset: Ability to listen actively, understand needs, and propose tailored solutions.
• Communication: Clear, concise, and persuasive communication across email, phone, and video platforms.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a flexible schedule.
• Problem Solving: Resolve customer issues efficiently, turning challenges into opportunities for upselling.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.
• Adaptability: Thrive in a fast‑moving, evolving industry and adjust strategies based on market feedback.

Tools & Technology

You’ll work with a suite of cloud‑based tools that streamline every aspect of the customer journey. These include:

• CRM: HubSpot – for lead tracking, pipeline management, and reporting.
• Communication: Zoom and Microsoft Teams for video calls and virtual meetings.
• Collaboration: Slack for instant messaging and quick collaboration with teammates.
• Google Workspace for document creation, sharing, and calendar management.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Remote Customer Support Specialist, you’ll receive comprehensive onboarding training, ongoing coaching, and access to a wealth of learning resources. Successful performers can progress to roles such as Territory Manager, Account Executive, or even Leadership positions within the sales and marketing departments. We also offer cross‑functional projects that allow you to broaden your skill set and gain exposure to different aspects of the business.

Work Environment & Company Culture

brighthush champions a culture of flexibility, respect, and continuous improvement. Our remote‑first approach means you can work from anywhere in the UK, with a schedule that fits your lifestyle. We foster a supportive community through regular virtual team meetings, peer‑to‑peer learning sessions, and an open‑door policy for ideas and feedback. Diversity, equity, and inclusion are core values, and we celebrate the unique perspectives that each team member brings.

Compensation, Perks, and Benefits

• Commission‑Only Structure: Earn between £5,000 and £20,000 per year, with no cap on your earnings potential.
• Uncapped Commission: The more you sell, the more you earn—there’s no limit to your success.
• Retention Bonuses: Receive additional commission on retained business, rewarding long‑term customer relationships.
• Performance Bonuses: After six months, unlock extra bonus schemes based on your achievements.
• Full Training & Support: Comprehensive onboarding, ongoing coaching, and a dedicated support team to help you succeed.
• Flexible Working Hours: Cloud‑based software allows you to work when it suits you, giving you the freedom to balance work and life.
• Health & Well‑Being: Access to a wellness program, mental health resources, and a supportive work environment.
• Professional Development: Opportunities to attend industry conferences, webinars, and internal training sessions.
• Technology Stipend: Monthly allowance to upgrade your home office equipment.
• Team Building: Annual virtual retreats and quarterly team challenges to keep the spirit high.

Success Metrics & Performance Indicators

Your success will be measured by a combination of quantitative and qualitative metrics, including:

• Number of qualified leads generated per month.
• Conversion rate from lead to closed sale.
• Average deal size and total revenue generated.
• Customer satisfaction scores and repeat business rates.
• Timeliness of follow‑up and adherence to CRM data entry standards.

How to Apply

If you’re ready to take control of your income, work from the comfort of your home, and join a passionate team that values your contributions, we’d love to hear from you. Click the button below to submit your application and start your journey with brighthush today.