Dynamic Remote Customer Support Specialist – Flexible Part‑Time Role in the Sports & Leisure Awards Industry at brighthush

About brighthush

brighthush has been a cornerstone of the UK’s sports, leisure, and lifestyle awards landscape for more than four decades. With a catalogue of over 15,000 bespoke trophy and medal designs, we blend artisanal craftsmanship with state‑of‑the‑art manufacturing technology to deliver award solutions that are not only stunning but also delivered on time and at exceptional value. Our “local shop” philosophy means that every client, whether a small community club or a national corporate sponsor, receives personalised support from a dedicated network of Customer Champions spread across the country. At brighthush, we celebrate achievement, foster community, and empower our people to make a tangible impact.

Why Join brighthush?

We believe that our people are the heartbeat of our success. As a Remote Customer Support Specialist, you’ll be part of a forward‑thinking, award‑driven team that values flexibility, innovation, and community. Whether you’re a seasoned customer‑service veteran or a motivated self‑starter with a passion for sports and community, this role offers a platform to grow, earn, and help us continue to celebrate excellence across the UK.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the Norfolk region and beyond, using a combination of online research, social media outreach, and referral networks.
• Territory Management: Own a defined geographic area, developing a deep understanding of local clubs, schools, and corporate partners to tailor solutions that meet their unique needs.
• Customer Journey Support: Guide prospects through every stage of the buying process—from initial enquiry to post‑sale follow‑up—ensuring a seamless, positive experience.
• Market Intelligence: Act as the on‑ground voice for brighthush, reporting trends, competitor activity, and customer feedback to inform product development and marketing strategies.
• Value‑Based Selling: Communicate the benefits of brighthush’s award portfolio, emphasizing quality, speed of delivery, and exceptional customer service.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, leveraging data‑driven insights to optimise performance.
• Collaboration with Central Teams: Work closely with marketing, logistics, and product teams to ensure that client expectations are met and exceeded.
• Continuous Learning: Participate in ongoing training sessions to stay current on product knowledge, sales techniques, and industry trends.

Essential Qualifications

• Proven experience in customer service, sales, or a related field, preferably within the sports or retail sector.
• Strong communication skills, both verbal and written, with the ability to build rapport quickly.
• Self‑motivated, disciplined, and comfortable working independently from a home office.
• Basic proficiency with digital tools: CRM systems, email, and video conferencing platforms.
• Reliable internet connection and a dedicated workspace that meets professional standards.

Preferred Qualifications

• Experience in a commission‑based sales environment, with a track record of meeting or exceeding targets.
• Knowledge of the UK sports and leisure market, including familiarity with local clubs, leagues, and corporate sponsorships.
• Previous experience in a remote or virtual sales role.
• Multilingual abilities, especially in languages commonly spoken in the Norfolk area.
• Interest in or passion for sports, community events, or lifestyle activities.

Skills & Competencies

• Excellent interpersonal skills and a customer‑centric mindset.
• Strong problem‑solving abilities and an analytical approach to sales data.
• Adaptability and resilience in a fast‑moving, dynamic environment.
• Time‑management skills that enable you to juggle multiple prospects and tasks simultaneously.
• Tech‑savvy attitude, with a willingness to learn new software and tools.
• Team player who thrives on collaboration and shared success.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you will have the opportunity to progress into senior sales roles, territory management, or even product development positions. We offer:

• Structured training programmes covering product knowledge, sales techniques, and customer relationship management.
• Mentorship from experienced sales leaders who share insights and best practices.
• Access to industry conferences, webinars, and networking events to broaden your professional network.
• Performance‑based incentives that reward high achievers with additional bonuses, recognition, and career‑advancing projects.

Work Environment & Culture

brighthush champions a culture of flexibility, innovation, and community. Working from home means you can design your own schedule, but you’ll still be part of a vibrant, supportive team that values collaboration and open communication. Our remote work infrastructure includes:

• Cloud‑based CRM and communication tools that keep you connected with colleagues and clients in real time.
• Regular virtual team meetings, brainstorming sessions, and social events to foster camaraderie.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to work‑life balance, with flexible hours that allow you to pursue personal interests while delivering outstanding results.

Compensation & Benefits

We offer a highly competitive commission‑only structure that rewards your hard work and success. While the base salary is commission‑only, the potential for earnings is uncapped, meaning the more you sell, the more you earn. Additional perks include:

• Uncapped commission with regular payouts.
• Commission on retained business, ensuring you benefit from repeat customers.
• No prior sales experience required—brighthush provides full training and support.
• Flexible work hours and the freedom to work from anywhere with a reliable internet connection.
• Access to a suite of cloud‑based tools that allow you to manage your workload on your terms.
• Bonus schemes after six months of successful performance.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Annual team retreats and celebratory events to recognize outstanding achievements.

How to Apply

If you’re ready to join a forward‑thinking, award‑driven company that values your contributions and offers limitless earning potential, we’d love to hear from you. Submit your application through our careers portal, and include a brief cover letter outlining why you’re the ideal fit for the brighthush team. We look forward to exploring how your skills and passion can help us continue to celebrate excellence across the UK.